CAREGivers with 'hearts of gold' receive Outstanding praise from CQC


CAREGivers with ‘hearts of gold’ receive outstanding praise from CQC

CAREGivers with ‘hearts of gold’ have been officially praised for outstanding work that provides truly dignified care and companionship to older people in Epsom and Mole Valley.

Thanks to the commitment of its 115 dedicated CAREGivers - Home Instead Senior Care has become the first homecare provider in Epsom and Mole Valley to be awarded an overall Outstanding Rating from the Care Quality Commission (CQC).

An Outstanding is the highest rating possible in the care regulator’s new Ofsted-style system.

Home Instead provides dignified care and companionship that helps over 180 older people remain living in the familiarity of their own homes, surrounded by a lifetime of memories, as long as possible.

It prides itself on a unique model that it calls companionship-led care. It matches elderly clients to their CAREGivers based on personality, hobbies and interests, so there is always something in common at the heart of its care service.

And its visits last a minimum of two hours, so there is no rushed care and lots of time for CAREGivers to brighten their clients’ days with conversation, help with hobbies or taking part in favourite pastimes as well as trips out and about.

Grandmother-of-five, 90-year-old Freda Elbourne is featured in the CQC Outstanding report telling inspectors that “all her CAREGivers have Hearts of Gold and know how to make her day.”

The retired primary school teacher who lives in Epsom has received care the ‘Home Instead Way’ for the last four years, adding: “I have always felt comfortable and safe with them and that’s what counts at my age.

“There’s a friendly feeling and they just know what needs doing intuitively. They are always on time and that means I can absolutely trust them too. I love them all.”

Freda has a team of four CAREGivers. She has visits in the morning to help her get up and again in the evening plus they help with exercises to keep up her mobility in the daytime when she’s well enough. She plays cards with one of her CAREGivers and as a keen painter in her younger days, she enjoys trips to art galleries too.

Freda’s CAREGiver Sheena Reeve loves her role. The mother of-two said: “It’s a great organisation to be part of. I love working here, I like the values and the fact that they genuinely care about the clients. They care about their CAREGivers too, as the ‘troops on the ground’, who are delivering dignified care that makes a difference to so many older people’s lives.”

Paul and Jill Tame started Home Instead Senior Care seven years ago and have offices in South Street, Epsom. The husband and wife team, who live locally in Epsom too, are thrilled to receive the CQC Outstanding Rating which is testament to the high calibre of care and companionship they are delivering day-in-day-out.

The CQC’s latest State of Care report, an annual assessment of the quality of health and social care in England, highlighted that just 1% of adult social care services inspected were outstanding. As a homecare provider committed to dignified, quality care standards, Jill and Paul are proud to officially now sit in the outstanding category.

They said: “We provide over 6,000 hours of dignified care and companionship a month. That’s care that older people can trust, care that’s provided by CAREGivers who love what they do and are truly valued for their work in turn. We couldn’t have become an officially Outstanding homecare provider without them.”


Deborah Ivanova, Deputy Chief Inspector of Adult Social Care at the CQC, said: “Home Instead Senior Care demonstrated excellent person centred care with a strong commitment to putting people at the heart of the service. We were delighted to see how the strength of leadership shone through all aspects of this outstanding service. It recruited staff who showed empathy, dedication and a passion to make a real difference to people’s lives. In turn, people had positive relationships with staff. Staff felt privileged to be able to care for and help support people to remain independent.”


Paul and Jill are always looking for new people to join the team who have care and compassion running through their bones. Previous experience is not required as award-winning training is provided. And age is no barrier to a career in care with Home Instead, they look for people of all ages to match with their clients, their oldest CAREGiver is 73 and they look after a client who is 101.

People with a big heart for care interested in joining Paul and Jill’s team can apply via or phone the office on 01372 741544.


A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home