A Guide to Choosing the Right Home Care Service
Every family’s care needs are different. Some people look for support with a few daily tasks, while others need more regular, hands-on assistance or help with a specific condition. The key is finding a service that feels like the right fit for your circumstances, both now and in the months ahead.
At Home Instead Epsom & Mole Valley, we offer flexible care options that can be shaped around your routines and priorities. Below are three services that many families in our community choose: Personal Care, Home Help, and Dementia Care.
Personal Care
Our Personal Care service helps with everyday routines that keep your loved one feeling comfortable and confident at home. This can include assistance with washing, dressing, hair care, shaving, or prompting to take medication. We can visit in the mornings to help start the day, in the evenings to wind down, or at any time that fits the person’s routine.
One family explained how flexible and responsive this service can be: “They are very adaptable to the client’s needs, and mine, when they have finished assisting my husband, and will do anything asked of them. They are all cheerful and give the feeling that they really enjoy their work.” Taking time to understand personal preferences means support is given in a way that feels natural and respectful.
Home Help and Housekeeping
Keeping a home running smoothly can be challenging over time, especially when health or changes in mobility make physical tasks harder. Our Home Help and Housekeeping service covers a wide range of practical jobs, including light cleaning, laundry, ironing, grocery shopping, meal preparation, and organising the home so it remains safe and comfortable.
We’ve supported one client in this way for more than three years. Her daughter explained:
“You can really tell that everyone involved has had my mum’s best interests at heart, and the attention to detail has been such a support.”
Keeping the home in good order isn’t just about making life easier; it also helps reduce hazards such as clutter or loose rugs, lowering the risk of trips and falls and giving families peace of mind.
Dementia Care
Dementia is a progressive condition that can affect memory, reasoning, and communication. As it develops, it can make it more difficult to follow routines, recognise familiar places, or manage daily activities without support. For many, staying in a consistent environment and keeping to a regular structure can reduce confusion and help them feel more secure. And that’s exactly what our Dementia Care service supports.
Our Dementia Care is built around that need for familiarity. We work with families to maintain daily habits, provide reassurance in surroundings your loved one knows, and incorporate activities they enjoy. For example, one client continues to enjoy painting at the Arts 4 Dementia group at the Wellbeing Centre, with her Care Professional by her side to provide support and encouragement.
We also make use of simple technology and practical tools that can help each day run more smoothly. This might include automated reminders to take medication, coloured plates to support orientation at the table, or labelling cupboards and drawers to make items easier to find.
One family described their experience:
“Their care and professionalism allowed Mum to stay in her home even as her dementia worsened. They always take time to talk to Mum, helping her remember happy times in the past.”
Because dementia progresses differently for everyone, we review your care plan regularly so it always reflects current needs and preferences.
The right care service depends on what kind of help will bring the most benefit, and often it’s a combination. If you live in Epsom, Ashtead, Leatherhead, or the surrounding area, our local team can talk you through the options and help you decide what will work best for your family.
