Celebrating Home Instead Epping Forest's Glowing Reviews and 10/10 Score!

At Home Instead Epping Forest we are committed to providing exceptional care and we are so pleased to receive so many heart-warming testimonials.

Recently, we had the privilege of achieving a 10 out of 10 score on homecare.co.uk, reflecting our dedication in delivering top-tier home care services right here throughout Epping Forest!

David D, son of a client from Loughton shared his journey with Home Instead: “I want to express my deepest gratitude for the exceptional care provided to my father during the last months of his life. The entire team has been nothing short of wonderful, and it is clear to me that it takes extraordinary people to do what you do every day. Your team’s kindness, patience, and respect towards him were a great comfort not only to him but to the family. The care and genuine compassion shown by Home Instead’s staff will always be remembered very fondly and we count ourselves so lucky to have met each of you.”

John S, son of a client from North Weald comments on the support received: “Mum and Dad wanted to stay in their own home for as long as possible and the care from Home Instead made that possible. Dad had become increasingly physically frail and both were living with Alzheimer’s. Home Instead advised about an initial care package, which we increased as needed, involving help with taking medication, preparing food, shopping, house cleaning and helping Dad with personal care. The carers were all really kind and professional.”

P N, daughter of a client from Epping shared her experience: “My mother has benefited from the excellent care provided by Home Instead Epping Forest. The office have worked tirelessly to navigate communication to Mum’s surgery and pharmacy. When Mum needed additional tailored visits, these were officially added to her program.”

A woman in a purple jacket kneads dough on a kitchen counter, talking to an elderly man seated nearby. - Home Instead

Our recent Pursuing Excellence by Advancing Quality (PEAQ) survey, carried out by Workbuzz, measures client satisfaction and care giver engagement. Our results reflect our commitment to excellence, and we appreciate the amazing feedback we receive from our care professionals, clients and their families, as we continue to go above and beyond to meet the needs of everyone within our care.

For example, Kim’s kind words demonstrate the impact of our care services and how it goes beyond just our clients; it touches the lives of entire families: “We are absolutely delighted with the care provided by the whole team at Home Instead. It has transformed our family’s ability to support our mum staying in her own home. Thank you!”. Feedback like this really does speak volumes about the positive changes our care brings to homes within our community.

Speaking of the invaluable role of our care professionals, Muriel H also commented: “My carers are wonderful. I would not be able to continue to live in my own home without their support” and reflects our mission of enabling individuals to maintain their independence within the comfort of their own homes.

A caregiver applying makeup to an elderly woman in a bright, spacious room with large windows and white walls. - Home Instead

These glowing reviews and our 10 out of 10 score on homecare.co.uk inspire us to continue delivering compassionate and exceptional home care and at Home Instead Epping Forest, we take immense pride in offering support to our community.

Thank you to all our clients and their families for entrusting us with your care. Your feedback drives us to continuously improve and exceed expectations and we look forward to continuing our journey in Epping Forest throughout 2024!

To read our reviews, you can do so here.