Home care in Epping Forest

From Ongar to Waltham Abbey, Old Harlow to Chigwell and everywhere in between we are proud to serve the people of Epping Forest.

We are here to help you stay living in Epping Forest

From our offices in Epping we are proud to serve our clients in Epping Forest. Our team is led by Victoria Rigby she set out ten years ago with a vision: to be the ‘best of breed’ in homecare in  our locality. We provide care that comes from the heart, care with a family feel.

An elderly woman with white hair opens the door to greet a visitor carrying bags, against a brick wall background. - Home Instead

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

Victoria started Home Instead Epping Forest in 2012 after seeing the lack of care her own grandparents faced. With a background in Business & Finance, she built a strong, long-standing team passionate about helping others. She enjoys family life and skiing.
Victoria Rigby
Owner
Vicky joined in 2013 as a Care Pro after a career in banking. Now our Registered Care Manager, she’s passionate about helping clients stay independent at home. She loves the variety in her role and enjoys early swims, walking her dog Coco, and shopping with her daughter.
Vicky Claxton
Registered Care Manager
With a background in brain injury rehab, Veronika joined in 2014 as a Care Pro and quickly advanced to Registered Care Manager. She leads on quality and complex care. She holds a Level 5 in Leadership. Outside work, she enjoys family time and walking her dog, Peppy.
Veronika Botlikova
Care Manager
After a career in customer service, Debbie joined Home Instead in 2014 to pursue her passion for caring. She now leads recruitment, training, and staff support. A Dementia Friends Ambassador, Debbie empowers Care Pros and loves running, fishing, and family time.
Debbie Dore
Head of Care Professional Experience
Starting as a Care Professional in 2013, she quickly rose to Senior and now leads all scheduling at Home Instead Epping. Known for her dedication, she balances work and family life with ease, and enjoys swimming, dog walks, and weekends in Camber Sands.
Emma Hambleton
Senior Client Care Co-ordinator
Inspired by her daughter, she joined Home Instead in 2019 at age 69 as Community Relations Manager. She leads Memory Lane and Singing for the Brain events, and builds vital local links. A former conveyancer and estate agent, she now thrives in care.
Maureen Wheeler
Community Relationship Manager

The team at Home Instead have been a pleasure to deal with. We are new to this but the carers have been lovely, very caring and friendly.
Review from W K (Wife of Client)
Absolutely brilliant all round. The staff are very pleasant and caring, nothing is too much trouble. Thoroughly recommend!
Review from Gerry H (Son of Client)
Excellent, always very helpful.
Review from Neil H (Client)
Very professional and confidence building.
Review from Tony F (Husband of Client)
We have used Home Instead for about 18 months and we have found them more than helpful and always ready to oblige in any task. It is always done with a cheerful manner and my husband and I look forward to their visits. They always arrive on time and we are informed if they are going to be late because of traffic or weather. Our dealings with the office have been very professional.
Review from P M (Client) assisted by family/friend
Punctual, friendly, considerate and thoughtful carers. The office staff are extremely efficient and thorough, well informed, always helpful and always available. We would highly recommend this company.
Review from D M (Client) assisted by family/friend
We have used Home Instead (Epping) to care for my cousin who is a happy but vulnerable chap in his 60s for over three years now. We are so happy we have as he is very well cared for and knows and likes the team.
Review from Graeme I (Cousin of Client)
Brilliant-first class and more than highly recommended.
Review from J H (Client)
Truly outstanding quality of care which has enabled me to continue living independently in my own home for the past 8 years. The care has been flexible and tailored to my changing needs. The continuity of care givers has been marvellous and I enjoy seeing carers I know well. Top Marks! –
review from V C (client)
Always very helpful when visiting me and exceptionally so yesterday when I was not well. A first-class service.
Robert F - Client
We have used Home Instead for around seven years and cannot recommend them highly enough! Their care professionals are exactly that – caring and professional. The benefits to her have been remarkable, both practical and emotional. The communication found with caregivers and management is excellent, and the additional services available make the overall relationship very reassuring.
Keith C - Son of Client
I found Home Instead to be very professional and very respectful of my mother’s needs, always on time and kept me informed of anything that they thought could be out of the normal. Every lady that cared for my mother was excellent in their work, and very friendly. I would recommend this company.
RM - Son of Client
The ladies that come in are friendly and chatty. They are very caring and work at my pace. I never feel rushed. I am very pleased with the service. The admin and service leads always try and be flexible with my bookings. I’d recommend the service.
Peggy F - Client
Brilliant-first class and more than highly recommended.
J H - Client
I’m writing to express my deepest gratitude for the exceptional care you provided to my father during the last months of his life. Your team’s kindness, patience, and respect towards him were a great comfort not only to him but to the family. The care and genuine compassion shown by your staff will always be remembered very fondly and we count ourselves so lucky to have met each of you. My mother has shared with me how much the friendships she developed with Wendy and Jane mean to her. Their presence has been a reassuring comfort and I cannot thank them enough for being there for her as well. Home Instead fought for dad every day when he was in Hospital against a system which is under way too much pressure and bureaucracy. Thank you, from the bottom of my heart. I am also reaching out with a special thanks to the carers who were with my father when he passed away. Unfortunately, I didn’t catch their names during the brief times we met, but their sensitivity and kindness during such an intense and difficult moment did not go unnoticed. Please convey my heartfelt thanks to them; I cannot imagine the emotional toll it takes and I hope they are doing okay. The entire team has been nothing short of wonderful, and it is clear to me that it takes extraordinary people to do what you do every day. Thank you once again for everything.
David, son of Client

Epping Forest

Suite 3, Premier House,
129-141 High Street,
Epping,
CM16 4BD

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Areas and postcodes we cover
Our office provides care for people at home in the following areas.

Collier Row, Waltham Abbey, Buckhurst Hill, Chigwell, Epping, Church Langley, Old Harlow, Chipping Ongar, Potter Street, Theydon Bois, Chigwell Row, Abridge, Havering-Atte-Bower, Coopersale, Thornwood Common, Stapleford Abbotts, Epping Green, High Ongar, Matching Green, Toot Hill, Matching Tye, Willingale, Lambourne End, Hastingwood, Fyfield, Upshire, Magdalen Laver, Abbess Roding, Passingford Bridge, How Green, Foster Street, Beauchamp Roding, Hare Street, Theydon Mount, Shellow Bowells, Debden Green, Cutlers Green, High Laver, Clatterford End, Clatterford End, Loughton, Mount End, Stanford Rivers, Housham Tye, Bobbingworth, Newhall, Greensted Green, Threshers Bush, Norton Mandeville, Cannon's Green, Little Laver, Pedlars End, Berners Roding, Fiddlers Hamlet, Coopersale Street, Bovinger, Newman's End, Epping Upland, Theydon Garnon, Norwood End, Greensted, Blackcat, Little End, Lower Bobbingworth Green, Stapleford Tawney, Woodhatch, Moreton, Woodend, Hobbs Cross, Colliers Hatch, Matching, Loyter's Green, Churchgate Street, Gilden Park, Ivy Chimneys, North Weald, Navestock, Forty Acres, Marden Ash, Witney Green, Jack's Hatch, Severs Green, Harlow Tye, Carter's Green, Birds Green, Pigstye Green, Bowlers Green, Shellow Cross, Tilegate Green, Wall's Green, Miller's Green, Steward's Green, Copthall Green, Tyler's Green

If your town doesn't appear above please check the postcodes below to see if we cover your area.

RM5 2, RM7 8, IG9 5, IG10 2, IG10 1, IG9 6, RM5 3, IG10 3, IG10 4, CM16 4, RM4 1, CM16 7, IG7 6, CM17 9, EN9 3, EN9 1, CM16 6, CM16 5, CM5 9, CM17 0, CM5 0