Review submitted from a Website Submission by Malcolm (Son of Client) on Wednesday 4 April 2018. Relates to February 2018. A well-run organisation with flexible, helpful and understanding office staff at the end of the phone.A high standard of care for my mother was provided – reassuring for me. How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely ’’

Karen S

We have been really impressed by Home Instead. The carer assigned to my mum was excellent and 100% reliable. I wouldn't hesitate to use them again and whole-heartedly recommend them.

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely

Denise R

All the care and office staff who have been involved in the rapidly changing care needs of my friend have been extremely helpful and very flexible, and all at very short notice, and over the Christmas period which I am sure was quite difficult for them. They have always been very willing to help in any way that they can.

Overall Standard: Good, Staff: Good, Care / Support: Good, Management: Excellent, Treated with dignity: Excellent, Value for Money: Good

Mrs P, Esher

I have been a client of Home Instead since October last year. They have provided some championship and help at home. I think they are exceptional in that they make every effort to understand the needs of the client and strive to understand their character and fables. The staff members are always helpful and friendly. I would rate them all as one in a million.

Jack G

I am writing to tell you how happy I was with the service you provided for me and my wife. We started off with one visit a day to help make dinner. As my wife's needs changed you helped us to change our care package to suit our changing needs. This sometimes reached up to four hours of care a day.When my wife was unable to live at home the carers helped me to stay at home by doing the things I was unable to do like shopping, washing, ironing, preparing dinner, day-to-day chore and knowing that somebody was there to talk to.I found the carers to be sensitive to mine and my wife's needs and found them to be very trustworthy.If anyone needs the same help that we needed I would recommend that they speak to you about your services as the relationship between us and the company was very successful.

William S

I can only say excellent, excellent and excellent. My key workers, H, K and G are great; they do everything I need them to do. They are reliable and I look forward to their visits each day. Home Instead Senior Care has achieved everything they said they would at the Service Call and I am kept informed of what is happening and could not ask for a better service.

Gillian R

I am happy to recommend Home Instead Senior Care. They have been providing care for my mother-in-law for two years now and more recently my mother. The girls are all very kind and caring and I have never heard anything but praise from both ladies. Yours faithfully 

E Thomas

I moved down from another part of the UK and I was a client of Home Instead Senior Care there, so it was only right I should use Home Instead Senior Care here. My CAREGiver is kind, efficient and very cheerful and I enjoy her visits. Home Instead Senior Care have achieved everything they said they would at the Service Call, they are reliable and I enjoy their visits each week.

Sheila W

Home Instead have now been caring for my husband, who is 93 and has Alzheimer's, for eight months now, and I feel I must write and say how pleased I am with the service. All the carers treat my husband with respect and understanding of his condition, both physical and mental. He looks forward to the carers' visits. They are very observant should any physical condition arise. It is a great help to me that the carers arrive at the appropriate time. I may add that I would highly recommend Home Instead so anyone looking for care at home. Yours sincerely.

Janet D

 Dear Home Instead, I am writing to tell you how happy I am with the service you provide. I like the helpfulness and professional attitude of the office staff and I appreciate the trouble you have taken to find the right carer for me. Yours faithfully

Valerie C

Your staff are very kind, helpful, friendly and understanding. They arrive on time, do what needs doing and always make time for a friendly chat. I would certainly recommend Home Instead to somebody looking for efficient, friendly care.

Ann T

I have been very happy with your service and thank you for all your help in the last year.

Betty W

Dear Carers, I am very pleased to say how kind and understanding I have found the carers supplied by your agency. I was particularly pleased to be able to have just the same four key carers all the time. We are getting to know each other pretty well now and it is nice to know who is coming each day. I do hope that this situation can continue. With many thanks.

Jean K

 I am happy to confirm that Home Instead Senior Care does indeed deliver quality care. All requests are dealt with immediately and any change of plan is agreed without fuss. I also confirm that the helpers who have come to my home are unfailingly polite, friendly and competent.

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver