What does Outstanding mean for you?

Last year, Home Instead Senior Care, was given an Outstanding rating by the Care Quality Commission.

But what does ‘Outstanding Care’ mean for you and your loved one? Owner Jenny Warren explains, ‘it’s hard to describe in a few words what outstanding means. Being outstanding for us recognises that at the heart of our service we give the quality of care that we give our own family.

When I see my mum, I am not thinking about the tasks that she needs help with, for example hoovering or helping wash her hair. I am thinking about how can I make my mum happy, how can I ‘make her day’. I am thinking about telling her about the latest news on the grandkids or the Summer sales, that there was a traffic jam on the way to work yesterday or planning Sunday dinner with the whole family. In essence, helping with tasks, although important, isn’t central to our relationship, it is thinking about what’s important to my mum and focusing on that.

This ethos runs throughout the whole organisation. Your loved one is not just an anonymous number to you, so why should they be to anyone else? We see them how you see them, as an individual, unique, independent and proud. Who deserve respect and who should be treated for who they are, a truly amazing person.’

If I had to summarise what makes us Outstanding I would say;

Professional Consistent Carers – our Caregivers are fully trained, supported and committed to giving their very best.

Truly Responsive Care – from a few hours a week to 24 hours/day, your loved ones needs and wishes change and flex and we respond as needed.

Peace of Mind –You may be worried about your loved one, need an update or just want to talk. The office, in New Street, is open 7 days a week, with an out of hours manned telephone service. Someone is always available.

Clear Communication – Your loved one sees the same Caregiver, who is introduced before any service starts so that everyone is happy. The Caregiver comes at the agreed time, and if there are any changes such as holidays or sickness, we will always let you know.

Specialist Dementia Care – We understand the impact of living with dementia, for everyone, not just for the individual with a diagnosis, and the need for consistency, companionship, patience and creativity.

If you would like more information on how Home Instead’s Outstanding care can help you or your loved one please call 01952 476720 or visit www.homeinstead.co.uk/newport

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home