Home care in East Herts and Uttlesford

We understand that your own home is where you feel the most comfortable and where you feel happiest. Across East Hertfordshire, it’s the place you know best and is most familiar with.

East Hertfordshire and Uttlesford domiciliary care

David and his team run Home Instead East Herts and work with a team of experienced, friendly Care Professionals from all over East Herts and the surrounding areas to provide a wide range of care at-home services.
Our home care services can be tailored to the individual, whether you require companion care, home help or specialist care that includes dementia and Alzheimer’s care and live-in care. Please give us a call today we are happy to help

A smiling woman with a name badge talks to an older person sitting across from her in a bright room with plants. - Home Instead

Award-winning service you can rely on

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

I’m David, Franchise Owner of Home Instead East Herts & Uttlesford. With 27+ years in social care, I’ve worked in both public and private sectors. I'm committed to quality care, guiding families in choosing the best in-home care for their loved ones.
David
Franchise Owner
I’m Rebecca, Care Manager at Home Instead East Herts & Uttlesford. Since 2010, I’ve grown from Care Professional to leading care coordination. I match clients and carers with care and continuity in mind, ensuring wellbeing and quality service for all.
Rebecca
Care Manager
I joined Home Instead in Aug 2015 as a Care Professional, later becoming a trainer. I lead End of Life, Dementia & Parkinson’s courses and support staff growth. With QCF Levels 2–3-4, I’m committed to quality care, training, and development.
Sarah
People Experience
I joined Home Instead in 2017 as a care Professional with 3 years of experience in domiciliary care, working with clients of various capacities to provide personal care, home help and companionship.
Dawn
Compliance Coordinator
Hi, I’m Jo and have been part of the Home Instead family since 2011.
Jo
Community Engagement Officer
Nicky became a part of our team in 2020, stepping into the role of a Care Professional. Reflecting on the journey of the past four years in this capacity, I can genuinely say that being a Care Professional has been a fulfilling and rewarding experience for me.
Nicky
Care Coordinator / Business support
Hi, I am Tony one of the Care Coordinator Lead I have served over 30 years in the Royal Signals Army Reserve (Territorial Army) including a six-month Operational Tour in Iraq. One of my main responsibilities in the Army Reserve was training,
Tony
Care Coordinator Lead
Sarah joined back in 2019 as a Care Professional, Over the past 4 years as a Care Professional I've loved supporting my clients! I really enjoy what I do, providing care to our clients and supporting our Care Professionals in doing their fantastic work.
Sarah
Care Coordinator / Business support
Hi, I'm Sharon I joined the team with Home Instead East Herts and Uttlesford in 2015. I am the primary point of contact for when you phone East Herts
Sharon
Administrator
Hi, my names Zak and I am currently part of the accounts team, I joined in September 2024.
Zak
Accounts Team
Jane joined Home Instead in Dec 2020 as a Care Professional and began supporting as On-Call Coordinator in 2022. Passionate about care, she values helping others stay at home with dignity. For Jane, joining Home Instead felt natural—and she’s never looked back.
Jane
Administration and On Call Coordinator
Michelle joined back in 2019 as a Care Professional, Over the past 4 years as a Care Professional I've loved supporting my clients! My clients have had a range of needs from living with Dementia & Alzheimer's,
Michelle
On Call Coordinator
Tracey joined back in 2023 as a Care Professional, Over the past 2 years as a Care Professional I've loved supporting my clients! Tracey is well as our Nail Care Professional and supports in Oncall Coordinator.
Tracey
OnCall Coordinator
Lynda has worked in the Care Sector for over 12 years Lynda is a Care Professional as well OnCall Coordinator supporting the team with any issue or concerns, I was drawn to Home Instead as they genuinely care about their clients and the service they provide.
Lynda
OnCall Coordinator

I am impressed with the caring yet professional approach to providing care to my mother that Home Instead provide. All the carers are very approachable, and my mother very much looks forward to their visits.
Jeff B
I was fortunate enough to have a friend recommend Home Instead. My husband found it very difficult at first to accept that he needs care, and his carers could not have been more understanding and supportive. They are also professional and caring, whilst encouraging my husband to have a more positive outlook. They have made it much easier for my husband to accept the help that he needs. I would highly recommend Home Instead to any friend in need.
Pearl H
I am more than satisfied with the service provided by Home Instead for my 97-year-old mother. She was reluctant at first to accept any help, but once it started she hasn’t looked back. She loves the caregivers as friends and looks forward to their twice-daily visits. I live 65 miles away, so I no longer need to worry about her falling in the shower or while going to bed for example.
Jen R
I am very happy with the standard of care my mother receives in her home. The majority of the carers are considerate and professional. Home Instead always alerts me if there are any problems, no matter how small and I have full confidence that the level of care will remain at a high standard.
I Bush
I have been with Home Instead (East Herts and Uttlesford) for just over a year and a half. Prior to that, I was with a number of agencies over a 9-year period. Based on my experiences I cannot imagine ever changing again. Home Instead is by far the best. The office staff are very kind and attentive, nothing is too much trouble. They are so good at matching carers to clients and always keep me updated of any changes in good time. The carers are just wonderful. Always warm and friendly and so caring. I am immunocompromised and never have to worry, all the carers are happy to wear PPE in my home. My life has improved immeasurably since I started receiving care from Home Instead. I cannot recommend Home Instead enough, their level of care and professionalism is far above anything else I have experienced.
Susan T (Client)
I am more than satisfied with the service provided by Home Instead for my 97-year-old mother. She was reluctant at first to accept any help, but once it started she hasn’t looked back. She loves the caregivers as friends and looks forward to their twice daily visits. I live 65 miles away, so I no longer need to worry about her falling in the shower or while going to bed for example.
J R (Daughter of Client)
Since January 2022 my husband has been in the unfortunate position of being hospitalised on four occasions which left us in need of carers to assist in his care. During that period we have had 3 different companies. The first was good, the second was dreadful and then, I was fortunate enough to have a friend recommend Home Instead. My husband found it very difficult at first to accept that he needs care, and his carers could not have been more understanding and supportive. They are also professional and caring, whilst encouraging my husband to have a more positive outlook. They have made it much easier for my husband to accept the help that he needs. Further, because the administration is efficient and supportive, I have had absolutely no difficulty in my dealings with all members of staff. I would highly recommend Home Instead to any friend in need.
P H (Wife of Client)
Very happy with the support we received. Friendly, responsive and adapted to our changing needs and circumstances by increasing support when needed. All of the staff were friendly and approachable including those at head office and the visiting support workers. I was nervous of having home support and how this might intrude in our home life, but I needn’t have worried, things worked out well. I would recommend Home Instead to anyone in need of support.
Fiona H (Daughter of Client)
The standard of care and especially the feedback on any potential issues is excellent and I am made aware of things that I would otherwise not know about. I have also found the office staff most professional and helpful.
Jeff B
Mum has been cared for by Home Instead since 2019. The level of care she has received has been excellent, her carers are friendly and nothing is too much trouble for them. Mum recently had a stay in hospital, some of her regular carers were able to visit and help with feeding and companionship while she was there, she was always very pleased to see them. The office staff always try to accommodate my needs, very friendly and helpful. Thank you, Home Instead
L W
We are really pleased with the service provided. Carers are very good, professional, caring and experienced. Parents are treated with respect and dignity. Made life a whole lot easier with the excellent quality of care provided.
L S
The service is reliable and most of the carers are absolutely excellent. They are all good. The ones who are excellent (the majority) use their initiative and are well organized and do everything on the list and also have lovely relationships with my mum. She feels they all really like her and that they are pleased to see her. All of them enhanced my mum’s life. I would definitely recommend Home Instead over any other agency we have used. we have used another local agency which was actually a bit more expensive and provided us with less well-trained staff.
Janet D
Absolutely amazing service . Fantastic staff who interacted and cared for my Father in his last week . A special shout out to two staff members in particular who not only cared for my Father but made sure I was ok too, I am not sure I would have coped so well without them . A very caring service and always just a phone call away . I highly recommend this branch of Home Instead .
D A (Daughter of Client) published on 16 June 2025
I have had a recent operation and needed the support of a Live -In Carer for my recovery . I live alone . I have been very pleased with the support which i have received . Very professional , attentive and helpful in every way . The original booking was for 2 weeks from my discharge from hospital and i have extended this to 3 weeks .
Mr C Sawbridgeworth
My husband has been cared for by Home Instead, personal care, for a substantial time. We had previous experience of 2 other companies who, for varying reasons, were not good and, at times, caused my husband distress. Since being with Home Instead [recommended to me by a friend], we have received nothing but excellent service, not just from the carers who have become friends, but also from the staff. The Carers are, exactly that, carers, kind, professional, efficient and with empathy for my husband, never impatient or brusque. it is not an easy job but they are aware that my husband is an individual and they treat him with dignity and humanity. The administration staff are always supportive and do everything they can to make our lives easier. Any request is responded to efficiently and supportively.
Mrs P Bishop's Stortford

East Herts and Uttlesford

G1 Allen House Business Centre,
The Maltings, Station Road,
Sawbridgeworth,
CM21 9JX

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Areas and postcodes we cover
Our office provides care for people at home in the following areas.

Bishop's Stortford, Buntingford, Great Dunmow, Hertford, Little Hallingbury, Hoddesdon, Much Hadham, Stansted Mountfitchet, Sawbridgeworth, Ware

If your town doesn't appear above please check the postcodes below to see if we cover your area.

CM24 1, SG11 2, SG13 8, CM21 0, SG14 3, CM23 4, SG12 7, CM23 2, SG9 9, SG12 9, EN11 0, EN11 9, SG9 0, CM23 1, CM23 5, EN10 6, EN10 7, SG14 1, SG10 6, CM23 3, CM21 9, SG13 7, SG12 8, SG12 0, SG2 7, EN11 8, SG11 1, SG14 2, CM24 8, CM22 6, CM22 7, CM6 1