Home Instead Ealing Celebrates 5-Star Employer Award
Home Instead Wembley has been awarded the 2025 5-Star Employer Award, recognising outstanding staff engagement, wellbeing, leadership and team culture.
Home Instead Ealing is delighted to share some exceptional news. For the very first time, the team has been awarded the 5-Star Employer Award by WorkBuzz, a significant milestone that reflects the commitment, compassion and professionalism shown every day by Care Professionals and office staff.
This recognition is based on the annual staff engagement survey and requires both high participation and strong results. Home Instead Ealing exceeded expectations on both measures, highlighting a workplace culture where people feel supported, heard and valued.
At-a-Glance: What the Results Show
To make the impact of these results clear, here are some of the key highlights from the survey:
– Engagement Score: 86% (above the 85% benchmark)
– Response Rate: 94% (well above the required 82%)
Training, support and confidence
– 100% rated the recruitment process positively
– 100% said their initial training prepared them well for their first client visit
– 100% felt supported by the Franchise Owner and Managers during induction
– 97% agree they have the training they need to do their job well
– 93% feel confident meeting clients’ needs
Job experience
– 100% are clear about what is expected of them in their role
– 90% feel well matched to their clients
– 89% are introduced properly to new clients and their needs
– 97% feel they have the tools and equipment to work safely
100% understand how their work contributes to Home Instead’s mission
A Team Driven by Purpose
When asked why they choose to stay with Home Instead Ealing, responses reflected a strong sense of purpose and alignment with the organisation’s values:
- 52% want to continue making a positive difference to clients’ lives
- 48% believe strongly in Home Instead’s mission
- 38% value the flexible hours and supportive working conditions
Many team members also highlighted opportunities to learn, personal development, and the meaningful relationships they build with both clients and colleagues.
A Culture That Supports People
The survey described the Ealing workplace culture as:
– Caring
– Friendly
– Diverse and client-focused
– Always looking to improve
– Supportive and appreciative of success
Wellbeing scores also showed positive progress, with most team members feeling their role allows them to balance work and personal life, and that their mental and physical wellbeing is taken seriously. Leadership, communication and office support all recorded strong improvements, reflecting a team that listens, responds and works collaboratively.
A Shared Achievement
Winning the 5-Star Employer Award is a collective success and belongs entirely to the people behind it. The dedication, professionalism and compassion shown every day are what make Home Instead Ealing such a special place to work.
This milestone for Home Instead in Ealing is not just a celebration of results, but of the culture, values and people who made them possible. Our Director, Leena, would like to send a special thank you to each and every member of the Ealing team.
Join Us
If you’re interested in joining our 5* team, apply online today or call our office team on 020 8574 2008 to find out more about current vacancies.