Dementia FAQs with Our Resident Expert, Paschalina in Ealing

When a loved one is living with dementia, families often have more questions than answers. Every day we hear the same concerns: Can my mum still live a normal life? How will I cope when my dad doesn’t recognise me? What do I do when the same question is asked over and over again?

To provide reassurance, Paschalina Pazou, our award-winning Registered Care Manager at Home Instead Ealing, joined a panel of dementia experts and family carers to share clear, practical guidance. 

Below are some of the most frequently asked questions she helps families with along with a link to the full video discussion where you’ll find even more tips and lived experiences.

Watch the full discussion here

How can I prepare for the moment my loved one doesn’t recognise me?

This is one of the most painful questions families ask. As Paschalina points out, it may not happen to everyone, and when it does, recognition can vary from day to day. What remains constant is how your loved one feels with you: calm, comforted, and safe.

Practical strategies include introducing yourself each visit, using old photographs, and creating a memory board with names and faces. The goal isn’t to test memory, but to maintain connection and reassurance.

What do I do when they ask the same question over and over?

Repetitive questions are usually a sign of anxiety. While it can be frustrating, Paschalina advises families to respond with patience and consistency, using the same calm words and tone of voice. 

Some carers find whiteboards or notes useful so loved ones can check answers themselves. Most importantly, remember it’s the dementia causing repetition, not the person. Taking a deep breath, or even stepping away for a moment, can help you manage your own emotions.

“If a person cannot adapt, then we need to adapt: the environment, the routine, and the way we communicate.”

Why language matters in dementia care

Paschalina is passionate about the words we use. She encourages families to speak in ways that protect dignity and optimism, for example, saying “living with dementia” rather than “suffering with dementia.” The right language shapes how people see themselves and ensures care always focuses on what is possible, not what is lost.

Learn More from Our Experts

These are just a handful of the questions Paschalina and our panel explored. In the full YouTube discussion, you’ll also find advice on:

– Helping loved ones keep confidence and independence

– Supporting carers to look after themselves too

– Practical ways to reduce anxiety and create calm moments

Watch the full video here