Real Stories of Compassionate Care in Croydon & Dulwich
Home Instead Croydon & Dulwich is making a difference through real client reviews. From daily support to meaningful friendships, see what families have to say.
At Home Instead Croydon & Dulwich, care isn’t just a job, it’s a relationship. Whether it’s supporting independence at home, sharing a laugh, or being there during challenging times, our Care Professionals make a real difference in people’s lives. But don’t take our word for it – here’s what our clients and their families have recently said.
“They are always professional, very caring…”
Janine, the niece of a client, shared:
“They are always professional, very caring and will go the extra mile to ensure that all her needs are met… A recent example of this was changing the locks on my aunt’s front door, which was carried out by Home Instead’s handyman. The high quality of care that my aunt receives allows her to remain in her home, which is what she currently wishes to do.”
“Over the moon…”
Christine, a client, was full of praise for her Care Professional:
“I am over the moon with my carer… she really cleans my flat and if I want anything (coffee) she makes it when she comes. Thank you all for the wonderful service I am getting.”
“The world comes to me.”
Another client, said:
“I find the help I get is supportive and excellent… I look forward to the help and company. I love that the ladies come from all over. I say, ‘The world comes to me.’ I am so glad that I found Home Instead, it is my life, and support system.”
“We are very happy with the care…”
One daughter of a client shared:
“One staff member has provided outstanding service and we are very grateful to her for all her help and advice.”
“We always felt comfortable and confident…”
One family member told us:
“They looked after my in-laws through the last 5 years of their life… enabling them to stay in their home despite finally needing 24-hour care… nothing was too much trouble. Our mind was at ease knowing they would be well looked after and happy.”
“We can joke and laugh together.”
Another client said:
“My helper comes each morning and helps me to dry after my shower and make me breakfast… She is very independent and has a lot of initiative… She is friendly and we can joke and laugh together.”
“She is like a best friend.”
Another client, told us:
“She is such a lovely and works really hard, washing and cleaning. She is like a best friend.”
“We have been impressed…”
One daughter-in-law of a client, said:
“We have been impressed that the carers provide great companionship and help to stimulate her cognitive skills and memory… The team have made great suggestions about strategies for keeping mobile.”
“Nothing was too much trouble…”
One client’s wife shared her thanks:
“I have been with Home Instead for seven years… The carers always went beyond their duties… My husband always looked forward to the carers coming as they paid him a lot of attention and made him laugh.I will always remember how the staff came during Covid times with their PPE, even when my husband had Covid. Nothing was too much trouble.”
These real experiences show what good care can bring: safety, comfort, laughter, and reassurance. To every client and family member who has taken the time to share their words, thank you.
You remind us every day why we care.
If you want to find out more about our care options and personal client-Care Professional matching process, pop into the office or give us a call on 0208 033 0014.