Delivering care safely

We know the situation around COVID-19 can be a worrying time and we wanted to add some reassurance to you about the measures we’re taking to protect our clients and CAREGivers at this time.

Our CAREGivers receive comprehensive training in infection control and are strictly following industry guidance from the UK’s Public Health Authorities and World Health Organisation which includes emphasis on the importance of safe handwashing practice. 

In line with the latest Government advice all our CAREGivers are working hard to minimise the risk of transmission through safe working procedures. This includes the use of personal protection equipment (PPE) as needed. PPE includes the use of masks, aprons, gloves and/or eye protection when delivering care. 

If a CAREGiver is concerned they may have COVID-19, they are being urged to follow NHS advice. If advised to self-isolate at home, they will follow the Government’s stay at home guidance and will not carry out visits until safe to do so.  

We continue to follow direction provided by the UK’s Public Health Authorities and World Health Organisation and review guidance daily, working closely with organisations such as the UK Home Care Association, Age UK and other care providers.

If you have a specific concern about your care needs or the needs of a family member, please contact your local office directly and they will be more than happy to reassure you.