COVID-19 Information

Staying safe and well at home

The outbreak of COVID-19 presents one of the country’s most significant challenges in recent years. We understand this is an extremely worrying time for everyone, not least for the older and more vulnerable members of society and their loved ones. 

Our CAREGivers are here to deliver essential care to clients and also offer support such as advice to stay physically and mentally active and well at home, for example, nutrition and exercise. They can also support with shopping and picking up medication and helping older people to stay connected with family and friends remotely through technology.  

Across the UK, our offices are working hard throughout the crisis to ensure that our clients get the support they need during this time, as well as ensuring the safety and wellbeing of our CAREGivers as key workers out there delivering care at home.

We are following the Government’s guidance on delivering home care during this time to ensure that we are minimising the risk of spreading the illness whilst still providing our vital service to clients so that they can stay safe and well at home.

You can read more about some of the measures we have in place to ensure the safety of both clients and CAREGivers. This includes use of Personal Protection Equipment (PPE) and robust infection control training and hygiene measures which our CAREGivers are strictly following.

Our Home Instead national office is working hard to continually monitor and respond to the developments around COVID-19, working closely with the UK Home Care Association and Government on behalf of our offices. One of our campaigns involves calling for all supermarkets to change the allocated times for CAREGivers to be able to shop and prioritising online delivery slots for older, more vulnerable people. 

We also continue to follow direction provided by the UK’s Public Health Authorities and World Health Organisation and keep a close eye on the situation.

Everything we do is always with the wellbeing of our clients, teams and CAREGivers foremost in our minds at this difficult time.

CAREGiver and client looking at paperwork at table

Useful links

Here are some useful links related to COVID-19.

Female CAREGiver standing behind flowers

Delivering care safely

We know the situation around COVID-19 can be a worrying time and we wanted to add some reassurance to you about the measures we’re taking to protect our clients and CAREGivers at this time.

CAREGiver looking at a cook book with elderly lady

Home care services

Letting someone provide care for you at home can be a very personal experience. That’s why we set the bar extremely high with regards to the standard of care we deliver.