About Us
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
About Home Instead
We are Home Instead, and we provide award winning home care to older people nationwide. Back in 1994, our founders were searching for a way to keep their 89-year-old grandmother at home ‘instead’ of going into residential care. Grandma Manhart became our very first client and since then, our care expertise has led us to become the world’s largest global home care network supporting more than 100,000 older people worldwide.
Global expertise with a local touch
We came to the UK in 2005 and now have more than 255 locally owned offices delivering home care. In 2021, technology provider Honor acquired Home Instead bringing the largest home care network and leading care technology platform together to pioneer innovations in the care sector. Together, Honor and Home Instead are transforming the way in which society cares for older adults and the way our Care Professionals can deliver this care. Whilst we are powered by the strength of the global care network, we remain rooted in the local communities we serve. Each of our offices is independently owned and operated by people who live locally and care deeply about the wellbeing of ageing adults.
Care which revolves around you
At Home Instead, we believe that care is more than just a service, it’s a relationship. We understand that no two people are the same. That’s why we don’t offer off-the-shelf care packages. Instead, we take the time to get to know each individual – their needs, preferences, and personality – and build a care plan that evolves with them. Whether it’s companionship, personal care, specialist dementia support, or clinical services, our Care Professionals are trained to deliver care that’s as unique as the people they support.We believe in consistency and connection. That’s why we match clients with Care Professionals based not just on skills, but on shared interests and values. This helps build meaningful relationships and ensures that every visit, which always lasts at least an hour, is an opportunity for genuine companionship as well as high-quality care.Find out more about how our home care works in our frequently asked questions.
Why Home Instead
Year on year we have consistently scooped top awards and scored highly on customer satisfaction surveys. We’re the most recommended home care company (for the 11th year in a row) according to homecare.co.uk and a Financial Times Top 3 Employer UK wide. We’re proud recipients of multiple awards, including the Gold Medal at the Home Care Awards 2024, the Princess Royal Training Awards for both dementia and end-of-life care, and the prestigious Queen’s Award for Enterprise in Innovation. These accolades reflect our dedication to raising standards in home care and supporting our teams to deliver the very best care possible.We only recruit those with a genuine passion for care – individuals who are empathetic, enthusiastic, and committed to making a difference. Each Care Professional undergoes industry-leading training, accredited by medical and nursing professionals, and receives ongoing development to ensure they’re equipped to handle even the most complex care needs. Many are trained in clinical skills such as catheter care, stoma care, and wound management, and they work closely with healthcare teams to support continuity of care at home.
Helping communities
We’re proud to play an active role in the wider community. From free dementia workshops to festive gift campaigns for older adults, we’re always looking for ways to give back and support the community, whether they are our clients or not. Transparency and trust are at the heart of everything we do. We’re open about who we are, how we operate, and how we make decisions. You can find our full company details, privacy policy, and contact information in the footer below. And if you ever need to speak to someone, our team is always available to offer expert advice and support.At Home Instead, we’re not just finding a way to care, we’re finding a way forward, together.
Our editorial policy
At Home Instead we are committed to providing accurate, compassionate and trustworthy information to help families make informed decisions about elderly home care services. All of our content is written and reviewed by professionals with expertise in senior care, ageing services and related healthcare fields.We maintain strict editorial standards to ensure the quality, clarity and relevance of our content. Importantly, we do not use artificial intelligence (AI) to write or review any of our materials. Every article is developed and fact-checked by experts who understand the unique needs and sensitivities involved in caring for older adults.Please note that some content on our website may be created by our independently owned and operated franchise locations. These locally produced materials may not fall under the scope of this editorial policy, and responsibility for their accuracy or alignment with our standards rests with the individual franchise. For queries about such content, we recommend contacting the local franchise directly.We are committed to supporting families and carers with high-quality, human-centred information. If you have suggestions or notice any inaccuracies, please get in touch. Your feedback helps us continue to improve.