Companionship care
We carefully match Care Professionals with clients to ensure a meaningful bond is created.
Home Care in Cleveland
Relationship-led and supportive Home Care in Cleveland from compassionate and experienced home care professionals.
Enquire about care
Highest regulatory ratingsCare for 18,000+ older peopleRecommended by 95% of our clients 10,000 trained Care ProfessionalsHomecare.co.uk rating 9.6/10
Highest regulatory ratingsCare for 18,000+ older peopleRecommended by 95% of our clients 10,000 trained Care ProfessionalsHomecare.co.uk rating 9.6/10
The Cleveland Home Care team, here to help every step of the way
In Cleveland and Teesside, many older adults are finding it harder to remain comfortable in their own homes. This often leads families to consider care homes, which can be a distressing transition, as it means leaving behind the familiarity of home. At Home Instead, we provide care that allows your loved ones to stay in the place they know best – their home. Whether it’s help with daily tasks, companionship, or full-time support, our services ensure that your loved ones receive the care they need, without the need to search for “care homes near me.” Let us provide in-home care that preserves their independence.
Award-winning service you can rely on
Get in touch today to
see how we can help
Get in touch Why Home Care may be right for you
With over 10 years of experience helping older adults in Cleveland and Teesside, we understand the unique challenges that come with ageing. Whether it’s losing touch with local community groups due to mobility issues or feeling isolated from family who live far away, we recognise these struggles. Our care packages are designed to fit into your loved one’s routine. Whether they need help with a morning walk or grocery shopping, we offer fully flexible services from a few hours a week to 24-hour care.
What we do to care for your loved ones
We offer two types of home care: hourly care, where we visit at set times, or live-in care, where a carer resides in the home. Both are overseen by our care management team and delivered by compassionate Care Professionals. Each care package is made up of a unique mix of services to meet your needs.
Home help & meal prep
Keeping the home environment clean, safe, and nourishing with home-cooked meals.Personal care
Assistance with bathing, dressing, and personal hygiene, always respecting the dignity of your loved one.Mobility support
Helping your loved one move around their home safely, including transfers and positioning.Health appointment management
We support you to attend those important health appointments.Community engagement
We enable you to continue to do the things you enjoy, be it a visit to the garden centre or your local art group.Transportation
Assistance getting you from A to B, whether it be to go visit a friend or help with your shopping.Medication management
Ensuring medicines are taken correctly and on time, supporting overall health.
“Thank you so much for the care, love and support that you gave to both Mum and our family over the past few months. I don’t think that I will ever forget you and the “shoe” moment will also live with me forever.”
Thank you so much for the care and love that you gave to Mum. What you did for her and us on that Friday will live with us forever.”
Client Family Members
“Can not recommend these guys highly enough.
Care pros turn up on time, do a great job and actually care – and I mean really care. They don’t just do the job, they truly care about their client.
For the first year, we used them initially for companionship and a bit of light housework, and as mum’s health deteriorated they stepped time after time.
If I had to do it again, I wouldn’t change a thing. These guys are simply the best”
Gill Nash
Great Company! Highly recommend! Thoroughly deserve to be mentioned, never met a team like yours.
Mrs Gretton (Client Family Member)
“Please can you pass on my sincere thanks to you and all the team, it has been a pleasure to know my late mother was looked after both professionally and personally on such a high level of care and commitment. My brother and I wish each and every one of you our sincere thanks”
Lindsay
“Home Instead looked after mum for 15 months and in that period of time they treated her with affection and remained highly professional. The carers got to know her quickly and made sure every aspect of her care was dealt with even allowing her to be independent when she requested. Nothing was too difficult for them and they regularly went above and beyond. Mum really looked forward to the carers going and they had such a laugh. Living so far away from mum I had total peace of mind. The whole team are first class and I would not hesitate to recommend them to anyone needing care.”
HJ
“‘M’ misses you all and she is doing fantastic and has settled in really well and has even refused to have carers. Having her family around her and her not being alone throughout the day has given her a new lease of life. She has had lots of trips out and is having lots of fun with her family.
‘H’ said you all made such a difference to her life.
Thank you all for making her time with us as special as it was!”
Heather
“An outstanding service. My Dad was trying a care home, and after a few months, he decided he was not ready to stay but needed care. At my request, the manager from Home Instead visited him before he returned home. After talking with Dad, she arranged for three male carers to visit him. She also educated me on some of the problems I was having and explained how she could help. She was the first person who not only understood my problems but provided me with actual solutions. Initially, Dad thought he did not need carers but after a few weeks, he looked forward to the visits as the carers became his good friends. I found the carers exceptionally professional, patient and caring. I wish we had discovered Home Instead years ago.”
Pamela
“My mam was quite reluctant to ask for help/assistance but she very soon was taken by the people that came to the house. They were always punctual and a joy to be around. She looked forward to their visits and would actually tell me that she ‘loved’ the ladies who attended. Home Instead became a feature of her life, that was assured to bring her some happiness”
Chris H (Son of Client)
“I find the ladies who come are very friendly and keep me company. They will do anything I ask of them. I enjoy the company and look forward to them coming.”
J L (Client)
“Excellent staff, always punctual, efficient and very caring. Dad is very happy and content. Administration team are always readily available and helpful. My family are completely happy and satisfied with Home Instead. A really great company.”
K T (Daughter of Client)
“The company’s system is very well planned and executed. The carers are all well-trained, very knowledgeable and professional. Well presented, reliable and extremely pleasant.”
F G (Client)
“I would like to commend one carer in particular, she always goes above and beyond she makes sure I’m comfortable she always makes sure everything is clean ie the commode. She is very gentle and explains everything. She isn’t patronising at all. I just think she needs recognition.”
Pat E (Client)
“Carers attended my mam twice a day and treated her with great respect and dignity. She met all the staff in advance and had several oversight visits to ensure standards were maintained. Management took time to explain to me, in detail, all the steps and processes involved in setting up a care package and I was confident in the wider organisation’s support, having visited their offices.”
F F (Son of Client)
“Highly professional, exceptionally caring and extremely well organised.
My 97-year-old father is now much happier being at home following care home respite and being very well looked after by the Cleveland Home Instead team.
Highly recommended.”
Alex D (Son of Client)
“As a family, we are very pleased with Home Instead, having moved over from another provider. All of the carers treat our mother well and she is generally happy, although she copes with failing health issues. she looks forward to seeing the carers each day.”
Timothy D (Son of Client)
“I have used the services of Home Instead to look after my dear mother for the last four years; without a doubt, the best care company I have used. Their caring and professional approach to looking after their clients is second to none and nothing is too much trouble. I love how the carers have business insurance on their vehicles and could take my dear mother out on her weekly outings while I was at work. If you are looking for a five-star treatment to look after your loved one, I would not hesitate to recommend Home Instead.”
L R (Daughter of Client)
Excellent service from all staff, both carers & office staff. My father had a team of regular carers, who became friends during the more than 2 years during which we used Home Instead.The office would always call me or one of my siblings to tell us in advance if a new carer would be visiting.
They were also most accommodating whenever we had specific requests, such as asking the carers to remind Dad to check his phones for messages.
When Dad had hospital appointments and no family member was available to accompany him, Home Instead provided carers to do this.
None of us live locally, but Home Instead enabled Dad to stay in his own flat until his last stay in hospital.
I can’t recommend Home Instead highly enough.
Catherine A
‘If Mum could thank you herself I am sure she would wholeheartedly do so; for the laughs, the tears, the frustrations and the joy. For the walks, the drives, the cakes , the scones, the coffees and the hot chocolates. Not to mention the visits to the horses and trips to the pond, the parks and even festivals.
Your support has also allowed the family to continue with daily life, with careers and relationships, which whilst not entirely normal would otherwise have suffered a lot more.’
Live in Care - Local Client Family Feedback
Tailored Home Care in Cleveland
At Home Instead, we work closely with families and clients to deliver the highest quality care across Teesside. As one of the few home care providers in the North East with an ‘Outstanding’ rating from the CQC, we are proud to be Teesside’s most recommended home care service. Our care encourages clients to continue doing what they love, whether it’s gardening, meeting friends, or attending local activities. Based in Stockton-On-Tees, we offer a fully managed and regulated service, from regular visits to live-in care, ensuring your loved one stays comfortable at home.
Get in touch today to
see how we can help
Get in touch Trusted Home Care from experienced home care professionals in Cleveland
Home Instead Cleveland offers a wide range of care services tailored to the individual needs of older adults. From personal care and household help to dementia support and live-in care, our services are designed to help your loved one remain safe, happy, and independent in their own home. We also provide respite care, giving family carers a chance to rest, knowing their loved ones are in capable hands. No matter what level of care is needed, our dedicated team is here to support your family every step of the way.
Additional support and activities in Cleveland
At Home Instead Cleveland, we take pride in being part of the local community. Our caregivers are familiar with the Teesside area and understand the needs of older adults living here. We work with local organisations and healthcare professionals to ensure a seamless care experience. Our commitment to quality means that your loved one will receive compassionate care from a trusted team who truly cares about their well-being. Whether it’s short-term help or long-term support, we’re here to ensure they continue living life to the fullest in their own home.
FAQs
- Which towns and postcodes do the Cleveland team service?
Our office provides care for people at home in the following areas:
Stockton-on-Tees, Billingham, Thornaby-on-Tees, Ingleby Barwick, Linthorpe, Egglescliffe, Coulby Newham, Yarm, Eaglescliffe, Hemlington, Stokesley, Great Ayton, Wynyard Village, Sunningdale, Seamer, Norton, Hutton Rudby, Portrack, Wolviston, Great Broughton, Kirklevington, Urlay Nook, Teesdale, Nunthorpe, Hilton, Rudby, Carlton in Cleveland, Low Worsall, Maltby, Faceby, Fangdale Beck, Ingleby Greenhow, Little Ayton, Stainton, Picton, Crathorne, Acklam, Aislaby, Kirkby, Chop Gate, Battersby Junction, Easby, Newton Bewley, Cowpen Bewley, Newby, Great Busby, Town Green, Seave Green, Middleton-on-Leven, Kingsmead, Battersby, Urra, Thoraldby, Skutterskelfe, High Worsall, Sexhow, Newton Under Roseberry, Preston-on-Tees, Egglescliffe Village, Chapelgarth, Low Leven
If your town doesn’t appear above please check the postcodes below to see if we cover your area:
TS16 9, TS19 9, TS17 5, TS19 8, TS23 2, TS18 1, TS23 1, TS18 3, TS20 2, TS20 1, TS18 5, TS17 7, TS17 6, TS19 7, TS9 6, TS9 5, TS19 0, TS17 0, TS17 9, TS18 2, TS7 8, TS17 8, TS7 0, TS8 9, TS16 0, TS9 7, TS23 3, TS18 4, TS15 9, TS22 5, TS8 0, TS15 0, TS23 4, TS5 4, TS5 5, TS5 6, TS5 7, TS5 8
Search here if you cannot see your town or postcode - Is Home Instead Cleveland a locally owned home care organisation?
Home Instead Cleveland is one of 250 locally owned offices that collectively form Home Instead UK. Together, we care for 16,000 clients, delivering one million hours of home care each month. This unique combination of community-focused local offices and the resources of a national network enables us to provide personalised, relationship-led care while leading research and innovation that is transforming the experience of aging. Our services include companionship care, personal care, specialist care (including dementia, palliative, and Parkinson’s), and live-in care.
Search here if you cannot see your town or postcode - What is domiciliary care?
Domiciliary care, also known as home care, refers to a range of supportive services provided to individuals who require assistance with daily activities but wish to remain in the comfort and familiarity of their own homes. This type of care is tailored to the specific needs of each person and can include tasks such as personal assistance, meal preparation, companionship, and even light housekeeping. Domiciliary care allows the elderly to maintain a degree of independence while receiving the necessary support to lead a fulfilling and safe life at home, with peace of mind for their loved ones knowing that they have support.
Discover More - Why choose domiciliary care?
Domiciliary care allows elderly people to remain at home in a familiar environment – boosting wellbeing and happiness – while promoting independence and autonomy, providing personalised and family-involved care, being cost-effective compared to institutional options like care homes, reducing lifestyle disruption and helping to maintain routines. All these things can contribute to better emotional and mental wellbeing, but also provide peace of mind to elderly individuals and their families. The decision to opt for domiciliary care depends on individual needs and circumstances, with many of the advantages stemming from its tailored, in-home support.
- How does domiciliary care help?
Domiciliary care provides valuable support to elderly people by offering a range of services tailored to their needs that are delivered within the comfort of their own homes. These services can include assistance with daily activities such as personal hygiene, grooming, dressing, and medication management. Care Professionals can aid in meal preparation, ensure proper nutrition, and help with mobility. Companionship and social interaction are also crucial components, addressing feelings of isolation and loneliness.
It is also a great way to enhance the safety of elderly people at home, reducing the risk of falls and accidents through monitoring and support. Household tasks like cleaning and laundry can be managed too, alleviating more stress. All of these types of help together means that domiciliary care promotes independence, enhances quality of life, and provides a sense of well-being and security for elderly people who may have difficulty managing on their own.
- How much is domiciliary care?
The cost of domiciliary care can vary widely depending on factors such as the level of care needed, the number of hours of care required, the geographic location, and the specific services provided. Generally, domiciliary care costs are broken down into hourly rates, and the total expense can accumulate over time. Domiciliary care can often be more affordable than moving to a care facility, but it’s essential to research and understand the costs of services covered by the fees to make the right choices for yourself or your loved ones.
- Is domiciliary care good value/cost effective?
Domiciliary care can often provide very good value and be highly cost-effective, especially when compared to the expenses associated with moving into a care home or similar residential facility. While the exact costs depend on individual needs and location, receiving personalised care in the comfort of home can be more affordable and efficient in terms of both financial investment and comparative wellbeing. Having care and support delivered at home allows seniors to maintain their independence, avoid the costs associated with residential care, and receive tailored assistance that can enhance their quality of life. However, it’s important to thoroughly assess the specific services, rates, and available funding options to make an informed decision about the cost-effectiveness of domiciliary care for your specific situation.
- How is domiciliary care funded?
Domiciliary care can be funded through several avenues. Private payments allow individuals and/or their families to cover costs directly, while long-term care insurance policies may also provide coverage to help. Government support is available through programs like the National Health Service (NHS) and local authorities, which offer assistance based on care needs and financial circumstances. Veterans may access funding through veterans’ benefits, and charitable organisations or grants can provide additional financial aid. Both personal budgets and direct payments are generally offered by local authorities, giving people more direct control over how to fund care services. Navigating these funding options usually entails meeting eligibility criteria, and selecting the best-suited avenues for the financial and care requirements you or your loved ones have.
- Who might use a domiciliary care service?
Domiciliary care services are sought by all kinds of people who require support to maintain their independence and wellbeing as they age, or to help ease back into a routine at home after surgery or in the case of long term illness. Family caregivers seeking respite and support also often welcome at-home support to help with managing long term care, and it can be highly beneficial to elderly people who may feel isolated or lonely, as Care Professionals provide companionship and social interaction. Anyone in need of personalised assistance and support with daily activities within the comfort of their own home can benefit from some form of domiciliary care.
- What is the role of a domiciliary care worker?
A domiciliary care worker’s role involves providing tailored support to seniors within their homes. Workers assist with personal care tasks like bathing and grooming, aid in mobility, prepare nutritious meals, offer companionship, manage medications, perform light housekeeping, provide transportation, and monitor health conditions. Their responsibilities extend to emotional support, safety awareness, documentation, and collaboration with healthcare professionals. By promoting independence and well-being, Care Professionals providing domiciliary care play a crucial role in helping the elderly to maintain a comfortable and fulfilling lifestyle within their own homes rather than needing to be taken into a residential facility.
- What is the difference between domiciliary care and residential care?
Domiciliary care, or home care, offers personalised support within an individual’s own residence, encompassing tasks like personal care and companionship. It allows seniors to remain at home while receiving the necessary assistance. In contrast, residential care involves relocating individuals to specialised facilities such as assisted living or nursing homes, where they receive around-the-clock care, including help with personal needs, meals, and medical requirements. The decision between these options hinges on someone’s particular care needs and their preference for staying at home or transitioning to a residential care facility.
- What domiciliary care services can you provide?
At Home Instead, we provide a comprehensive range of domiciliary care services designed to help elderly adults maintain their independence and comfort within their own homes. Our offerings vary by location but typically include essential services such as companionship, where our Care Professionals engage in conversations, games, and outings, and provide emotional support. Personal care services encompass assistance with daily activities like bathing, grooming, and mobility support. Day care services offer companionship and engagement during the day, while our home help and housekeeping assistance ensure a clean and organised living environment. Overnight care, respite care, and other specialised services are available to meet unique needs. Contact your local Home Instead office to learn more about our tailored domiciliary care options.
Reach out and talk to the Cleveland team today
Enable your loved ones to continue to live their life with the support of the Cleveland team. If you would like to hear what clients say about us please take a peek at our Home Care verified reviews. If you would like more information about our high quality Home Care service, please call us on 01642 309650, or fill out the form below.
Become a Care Professional today
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
