Home care in Cleveland

Inspected and Rated 'OUTSTANDING' by the Care Quality Commission whilst recognised as a '5 Star, Best Employer in Care', you simply can't find better care and support for your loved one.

Only providing care we would wish for our own family!

Leading the way in providing the highest quality home care in the Teesside area, Directors, Gavin Morrigan & Michelle Fairless have built a team of over 150 of the very best! Supported by Kate Smith, Registered Care Manager who has just been awarded the national title of ‘Most Outstanding Individual in Home Care’ in March 2024, you can rest assured your loved one will only be supported, safely and happily by a company who genuinely cares.
Middlesbrough's Transporter Bridge with a sunset behind.

Award-winning service you can rely on

Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

  • Home Instead Cleveland is owned by Gavin Morrigan and Michelle Fairless - ‘real life’ partners as well as Home Instead business partners. Together they have built Home Instead Cleveland from the ground up becoming the largest and best, private home care provider in the area.

    Gavin Morrigan


  • I wanted to set up a Home Instead franchise in my area as sadly I couldn't find a quality care offering for my own grandparents and subsequently parents. Knowing what an intense dilemma families face in their hour of need, I wanted to provide an excellent alternative.

    Michelle Fairless


  • Kate Smith is the Registered Manager at Home Instead Cleveland and joined the team very early in our journey in 2016. Starting as a Caregiver, she then moved into the office and has risen through the ranks to become 'The Boss!' Her dedication and expertise is unparalleled.

    Kate Smith

    Registered Care Manager

  • Brenda is our Deputy Care Manager and joined the Home Instead Cleveland family after a long career of 19 years within the Financial Industry and customer service.

    Brenda Plowman

    Deputy Care Manager

  • Julie is the Training & Compliance Officer for Home Instead Cleveland and has been with the Home Instead family since January 2015. With over 35 years in the Care Industry, Julie ensures all our high quality standards are trained, maintained and checked.

    Julie Bradford

    Training & Compliance Officer

  • Ross is the Recruiter for Home Instead Cleveland and joined the Home Instead family in October 2021 after working for Eastern Pacific Shipping Company as an Officer sailing huge Cargo ships around the world.

    Ross Morrigan


  • Sue is a Field Supervisor for Home Instead Cleveland and originally joined the Home Instead Family as a Care Professional in October 2020 before progressing into her current role in 2022. She loves her Clients and Care Professionals and ensure all are satisfied!

    Sue Morrell

    Field Supervisor

  • Kat is a Field Supervisor for Home Instead Cleveland and joined the Home Instead family in March 2021 and has over 25 years experience in the Adult Care sector.

    Kat Harris Smith

    Field Supervisor

  • Claire Fryett is our Scheduling Manager. She spent 10 years in retail management before joining the Home Instead Cleveland family.

    Claire Fryett

    Care Coordinator/ Scheduler

  • Gaynor is one of our excellent training professionals. She started with the Home Instead Cleveland family as a Care Professional in September 2022 quickly bonding and building great relationships with Clients. She now trains all our new recruits to a very high standard.

    Gaynor Briscoe


  • Aaron is our Office Administrator and joined the Home Instead family in April 2023 after leaving his previous role working for a large banking company.

    Aaron Morrell

    Office Administrator

Surtees Business Centre,
Bowesfield Lane,
TS18 3HP
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