Trusted, Personalised Care That Felt Like Family

For siblings Rupert and Catherine Atkinson, ensuring their father could remain happy, healthy, and independent in his own home was their top priority. Living far from the area, they needed a care provider they could not only trust but one that would truly treat their father with the same kindness, attention, and respect they would show themselves.

After turning to Home Instead Cleveland, they found exactly that—and more.

More Than Just Carers—A Circle of Support
Over more than two years of care, their father was supported by a small, consistent team of professional carers. But for the Atkinsons, it wasn’t just the regular visits that mattered—it was the relationships that formed. These weren’t just support workers going through the motions. They were companions, listeners, and friends who brought comfort, laughter, and dignity to daily life.

Catherine shared, “My father had a team of regular carers who became friends… Home Instead enabled Dad to stay in his own flat until his last stay in hospital.”

Rupert added, “Such a good service, thanks in large part to the quality of caring staff employed. Very impressed!”

Their father wasn’t just a client—he was known, understood, and cared for as an individual.

Responsive and Reassuring—Even From a Distance
For families who live outside the local area, having confidence in day-to-day care decisions can be a significant source of stress. But Home Instead Cleveland went above and beyond to ensure the Atkinsons were always informed and involved. From quick calls to notify the family if a new carer would be visiting, to fulfilling personalised requests like asking carers to remind their father to check his phones for messages—no detail was too small.

“The office would always call me or one of my siblings to tell us in advance if a new carer would be visiting,” Catherine said. “They were also most accommodating whenever we had specific requests.”

And when hospital appointments arose and no family member was available to accompany their father, Home Instead stepped in with warmth and professionalism. “Home Instead provided carers to do this,” she explained. It was practical help that brought priceless peace of mind.

A Service That Keeps Loved Ones at Home—Safely and with Dignity
Home Instead Cleveland made it possible for the Atkinsons’ father to remain in his own home, living life on his terms for as long as possible. The stability of familiar surroundings and familiar faces helped him retain his independence and sense of self, even as his needs evolved.

“None of us live locally, but Home Instead enabled Dad to stay in his own flat until his last stay in hospital,” said Catherine. It was the outcome the family had hoped for—and the team’s compassionate, consistent service made it possible.

A Recommendation From the Heart
Catherine summed up their experience with a message any family in a similar situation will understand: “I can’t recommend Home Instead highly enough.” Rupert agreed, commending the service for its excellent standards and its outstanding people.

If you’re looking for more than just care—if you’re seeking connection, compassion, and the kind of support that brings peace of mind even when you can’t be there—Home Instead Cleveland is here for you.