Cleveland Care Manager Wins 'Most Outstanding' Gold Award
Kate Smith, Home Instead Cleveland's Registered Care Manager won the 'Most Outstanding Individual in Home Care Gold Award' at the National Homecare Associations Awards 2024.
Cleveland Care Manager Wins 'Most Outstanding' Gold Award
Home Instead Cleveland’s Registered Care Manager, Kate Smith, received the ‘Most Outstanding Individual in Home Care Gold Award’ at the National Homecare Association Awards 2024. This accolade not only highlights Kate’s dedication but also underscores the exceptional standards upheld by the Cleveland team. This article delves into Kate’s inspiring journey, her impact on the team, their achievements and their unwavering commitment to high-quality care.
1st March 2024, Kate Smith being awarded ‘Most Outstanding Individual in Home Care Gold Award’ by ITV News Presenter, Sameena Ali-Khan and Home Care Association Chairman and Chief Executive of Home Instead UK, MartinJones MBE
A Day of Celebrations at the Homecare Awards 2024
In March, the Home Instead Cleveland team travelled to Birmingham to participate in the Home Care Awards 2024. The event recognised excellence in various areas of the home care sector, setting a benchmark for the industry.
During the award ceremony, Home Instead UK collected multiple awards, including:
- Best for Team Support (HQ Back Office)
- Best for Marketing Expertise
- Highly Commended in ‘Outstanding National Home Care Provider’
These awards reflect the relentless efforts of Home Instead teams across the nation, ensuring every client interaction is handled with utmost care and respect.
Spotlight on Kate Smith
Kate Smith joined Home Instead Cleveland at the age of 19 as a part-time Caregiver. Her passion for providing relationship-led services and her commitment to helping older adults live safely and happily at home quickly made her an indispensable team member.
By the age of 22, Kate became Cleveland’s Registered Care Manager. Her leadership skills and dedication set her apart, driving the team towards numerous achievements that have helped drive Home Instead Cleveland to become an ‘Outstanding’ Care Provider in Cleveland and multi-award winning.
Achievements During the Covid-19 Pandemic
During the Covid-19 pandemic, Kate’s leadership was crucial. Under her guidance, Home Instead Cleveland managed over 29,000 visits without a single Covid-19 case among clients or employees, showcasing the level of care and professionalism that not only our management team but also every single care professional working for Home Instead Cleveland embodies in every visit.
Kate helped develop and implement vital policies and procedures, ensuring adherence to infection control measures. This ultra-safe and controlled approach safeguarded the Cleveland office and our clients, maintaining its impeccable service standards.
Recognising Home Instead Cleveland’s Success
The Cleveland team, under Kate’s guidance, has earned numerous awards, including:
- CQC ‘Outstanding’ Status
- 5 Star Best Employer in Care Award (2017-2023)
- PEAQ – Employee Engagement Score of 98% (2023)
- National Award for Employer Excellence
- Home Instead Quality Standards compliance of 96% (2023)
- Great British Franchisee Award (2023)
- Number 1 Most Recommended Care Company – www.homecare.co.uk Rating of 9.9
Despite the challenges, the Cleveland office has grown by an impressive 282% since 2018. In January 2024, Home Instead Cleveland became the highest monthly hours service provider among all Home Instead franchises in England and the business continues to grow, month after month under Kate and the Directors leadership.
