About Us

Welcome to Home Instead Cleveland - rated 'Outstanding' by the Care Quality Commission

We know it can be overwhelming wondering where to start when first considering care for your loved one. 

We know what a challenging decision it can be in choosing which care agency to trust with looking after your relatives. 

We know most elderly people wish to remain in their own homes where they feel most comfortable, happiest and safe, with surroundings that remind them of who they are and where they belong, surrounded by their life time of memories.  

Why shouldn’t they be free to stay at home for as long as they can, even if age means that they can no longer look after themselves as they once could?

Why shouldn’t you be able to enjoy the freedom to relax in the knowledge that your family member is in the best hands you could have possibly chosen – giving you ‘priceless’ peace of mind?

Now that you have found Home Instead in Cleveland, we are confident that you will be so happy with our award winning home care offering, there will be no need for you to look anywhere else and will choose to trust us implicitly with the continuing care of your loved one. We don’t believe we have any competition as no one else provides the level of service we do.

We are passionate about providing a care service of exceptional quality for elderly people in their own homes, or wherever they reside, in the Cleveland or Hambleton areas of North Yorkshire. We are viewed as a quality alternative to a nursing or residential care home though we do provide companionship and a 'means for escape' for many people living in care homes too. We are very proud of our local reputation for providing an excellent service and we will never compromise our standards. 

Nationally, for the last 6 years, we have been rated as the UK’s Number 1 Care Company by Laing & Buisson (UK Care provider specialist researchers); we are the highest rated and most recommended company in Cleveland on the independent review site www.homecare.co.uk and we are also rated as a 5 Star, Best Employer in Care. Ultimately though, we are delighted to be recognised as 'Outstanding' by the Care Quality Commission; meeting the highest criteria they expect from all home care providers. You can’t get any better than that!

All support is bespoke and individually planned for each client. Visits are not rushed, Home Instead understands the importance of spending time supporting clients on a social and emotional level. This enables CAREGivers to form a close relationship with their clients, providing a person centred care service which is built round the requirements of each individual. This can vary from assistance with shopping trips, companionship, escorting to appointments or social engagements as well as home help, meal preparation, personal care, support with medication and much, much more. CAREGivers will encourage, stimulate and assist clients in a variety of day to day activities to maintain their independence and improve their quality of life.

Home Instead recognises that some clients have more specialist needs and so have invested heavily in training programmes for staff in many areas but especially in supporting people living with Alzheimer's and other forms of dementia as well as end of life care.

Our services are available whenever you need them and we are contactable 24 hours a day, 7 days a week to discuss any requests you may have. Our office is always open, our employees friendly, and you are more than welcome to pay us a visit at any time.

Our clients include individuals who have come to us themselves; older children who have contacted us on behalf of their parents or relatives; people who receive direct payments from the local authority and clients referred to us by local health care professionals, such as Hospital staff, Doctors District nurses and Community Matrons etc. Word is spreading about what we do and our clients are referring their own friends too! 

So what else sets us apart from the rest?

  • We turn up on time, every time, when your parent(s) needs us!
  • We do not provide ‘care’ in 15 minute or half hour slots - with us it is a minimum of one hour.
  • We offer continuity of care by allocating the same ‘matched’ CAREGiver to our clients, which ensures that a relationship can be developed and dignity is maintained. The same CAREGiver attends as much as possible and no one will visit who hasn’t been previously introduced – we would never send a stranger.
  • Our CAREGivers do not wear uniforms and so, to everyone else, look just like family or friends who are visiting, so preserving dignity.
  • The average age of our CAREGivers is over 50 and are specially selected people who want to provide companionship to elderly people with compassion and empathy. We pay and treat our staff very well.
  • ALL of our staff are fully DBS checked and we require six (yes, 6!) references which are all professionally checked and validated.

 Above all, we only employ CAREGivers who we would allow to look after our own family members. 

So who are we?

Home Instead Cleveland is owned by Gavin Morrigan and Michelle Fairless - ‘real life’ partners as well as Home Instead business partners. Together they have had successful careers providing high quality,reliable and dependable services with well regarded companies like IBM; Allied Dunbar; Coca Cola Schweppes, Zurich and the NHS.

Unfortunately, Michelle had some very heart-felt experiences of seeing close, loved ones needing personal care and could only find poor ‘care’ on offer, if at all, to help support her family. With competing demands she couldn’t be there all the time and she questioned why more elderly people could not be supported for longer in their own homes, when they needed it and by someone they knew that also cared for them as an individual. 

Gavin, by chance, at a conference heard a presentation about the Home Instead model for elderly care; it struck a chord with his own beliefs for ethical business and instantly knew there was a unique opportunity to satisfy Michelle’s desire to deliver the highest quality care to people in their own homes with the utmost dignity and respect. 

With a single passion for providing outstanding elderly care, Michelle and Gavin decided to open an office close to their home in order to help members of their local community. Now, only six years later, the company has grown from strength to strength through the quality of its service offering and has deservedly earned its reputation as being the best, and most highly recommended care company in Cleveland. When you want to look for a trusted source of home care for your family member, you only ever want to have to make that decision once .... be assured, you can't chose any better than Home Instead Senior Care Cleveland.