PEAQ Spotlight: What Our Chesterfield Clients Told Us (And What We’re Doing Next)
At Home Instead Chesterfield, listening is just as important as delivering care.
That’s why we take part in PEAQ, an independent client satisfaction survey that gathers honest feedback from the people who matter most: our clients and their families.
What is PEAQ?
PEAQ (Pursuing Excellence by Advancing Quality) is an independent survey designed specifically for home care services. It measures client satisfaction across key areas such as dignity, communication, trust and overall experience.
The aim is simple: understand what we’re doing well and where we can improve.
What Our Latest Results Show
We’re proud to share some of our 2025 highlights:
- 96% overall client satisfaction
- 97% of clients say they are treated with dignity and respect
- 95% feel confident in their Care Professionals
- 94% say their care meets their needs
- 94% rated our communication highly
These results reflect the dedication of our local Care Professionals and office team, who work hard every day to deliver relationship-led care across Chesterfield and surrounding areas.
What Clients Value Most
The strongest message from the survey is trust.
Clients feel respected, they feel listened to, they feel safe.
That matters deeply in home care, where support is personal and delivered in someone’s own home.
What We’re Doing Next
While our results are strong, PEAQ isn’t about celebrating and stopping. It’s about improving.
We carefully review every area scoring below our highest benchmarks. Even small changes matter – whether that means refining communication processes, reviewing care plan updates, or strengthening how we gather ongoing feedback between surveys.
Continuous improvement is part of our culture. We welcome your feedback so please get in touch.
Why PEAQ Matters for Families
Choosing care for a loved one is a significant decision.
Independent surveys like PEAQ provide reassurance that feedback is not only gathered, but taken seriously.
For families in Chesterfield, these results demonstrate:
– Consistent, respectful care
– Reliable, well-matched Care Professionals
– Strong communication between office and families
– A service committed to improvement
Why PEAQ Matters for Families
Choosing care for a loved one is a significant decision.
Independent surveys like PEAQ provide reassurance that feedback is not only gathered, but taken seriously.
For families in Chesterfield, these results demonstrate:
- Consistent, respectful care
- Reliable, well-matched Care Professionals
- Strong communication between office and families
- A service committed to improvement
Frequently Asked Questions
What is PEAQ in home care?
PEAQ (Pursuing Excellence by Advancing Quality) is an independent client satisfaction survey used in home care to measure service quality and client experience.
How often are PEAQ surveys carried out?
They are conducted regularly to ensure ongoing feedback and continuous improvement.
What happens if feedback identifies improvement areas?
Home Instead reviews the findings and implements practical changes to strengthen service delivery.
Can families give feedback outside the PEAQ survey?
Yes. Feedback is welcomed at any time and forms part of ongoing quality monitoring.
Want to Learn More?
If you would like to learn more about our services or discuss home care for yourself or a loved one in Chesterfield, we’re here to help.
Call us on 01246 580187 or enquire online today.