Meet your Home Instead Charnwood Team 2024!

Welcome to Home Instead Charnwood’s “Meet Our Office Team” 2024!

We are excited to introduce you to the dedicated individuals who work tirelessly behind the scenes to ensure our clients receive the highest quality of care. Our team is comprised of compassionate professionals who bring a wealth of experience, commitment, and heart to their roles. Here, you’ll get to know the people who make our mission of enhancing the lives of seniors and their families a reality. Join us as we shine a spotlight on the extraordinary team members who embody the spirit and values of Home Instead Charnwood.

Charlotte Johnson

Charlotte Johnson

Job Title: Managing Director

Joined: 2017

Following 14 years of working in the manufacturing, design and retail industry Charlotte decided to research areas where she could apply her skill set in order to really make a difference in people’s lives. The care sector, following several years of research – is an area she feels drawn to. Her passion is to ensure society is treating the elderly with the respect and time they deserve. Having learnt the current care model that is operated in the UK, Charlotte believes it is in dire need of support and better direction she hopes that by providing Home Instead care to our local Charnwood and Loughborough community, she can go some way towards supporting the larger concern.

Shannon-Lea Harrington

Shannon-Lea Harrington

Job Title: Deputy Manager

Joined: 2020

Shannon is our Deputy Manager at Home Instead Charnwood. With a primary focus on Client Care Updates, Medication Concerns & Quality, and Client Enhancement & Concerns, Shannon plays a pivotal role in ensuring the well-being and satisfaction of our clients and care professionals along with the office team. Her proactive approach and attention to detail contribute to the enhancement of our services and the overall client experience.

Beth Walker

Beth Walker

Job Title: Head of Operations

Joined : 2024

Beth is the dedicated Head of Operations at Home Instead. With a keen focus on Care Professional and Client Concerns, Beth ensures that every issue, whether a complaint or compliment, is addressed promptly and effectively. Her compassionate approach and commitment to excellence drive our team’s mission to provide exceptional care and support to all.

Tammy Want

Tammy Want

Job Title: Quality and Compliance Manager

Joined: 2023

Meet Tammy, Tammy is our dedicated Quality and Compliance Manager at Home Instead. As the Head of Quality, Tammy ensures that our clients receive the highest standards of care while maintaining compliance with regulatory requirements. With a focus on enhancing the client experience and upholding our commitment to excellence, Tammy plays a pivotal role in ensuring that our services meet and exceed industry standards.

Piper Morley

Piper Morley

Job Title: Client and Care Professional Experience Coordinator

Joined: 2024

Piper is our Client and Caregiver Experience Coordinator at Home Instead. With a focus on field-based medication management, caregiver training support, and ensuring caregiver competencies, Piper is dedicated to enhancing the client and caregiver experience. From managing schedules and client matches to facilitating support visits and addressing changes to client calls, Piper’s attention to detail and commitment to excellence ensures the seamless delivery of care to our clients.

Amie Keightley

Amie Keightley

Job Title: Client & Caregiver Relationship Co-ordinator

Joined: 2019

Meet Amie, our dedicated Client and Caregiver Experience Coordinator at Home Instead. With a focus on field-based medication management, client training support, and ensuring caregiver competencies, Amie plays a crucial role in enhancing the client and caregiver experience. From managing schedules and client matches to facilitating support visits and addressing changes to client calls, Amie’s attention to detail and commitment to excellence ensures the seamless delivery of care to our clients. She left school and went to college to study Health and Social Care as from a young age supporting people was something she was very passionate about. Her experience began with an apprenticeship in a residential home and stayed on to work there for a few years. Still wanting to stay in the care industry she was keen to try Home care as she strongly believed there’s no place like home. In 2019 Amy found Home Instead Charnwood and was drawn by the amazing achievements and the high standards of care they deliver. She started off as a caregiver for Home Instead and now works alongside the office care team!

Lauren Jones

Lauren Jones

Job Title: Recruitment and Retention Coordinator

Joined: 2023

Meet Lauren! Lauren is the Recruitment and Retention Coordinator for Home Instead Charnwood and has 5 years of experience being a care assistant so she understands and emphasises what skills and attributes are needed to make a good care professional – a kind heart being number one. She enjoys making people happy and helping them to be the best version of themselves and truly believes working within the care industry is the most fulfilling job you could have and was drawn to Home Instead due to their high standard of care. She is so proud to be part of this brilliant team.

Jasmine Cooper

Jasmine Cooper

Job Title: Front of House/Community Engagement Coordinator

Joined: 2024

As the front-of-house/marketing and Community Engagement Coordinator at Home Instead Charnwood, I’m driven by a personal mission inspired by the memory of my dear grandad. With a background in children’s entertainment and a degree in graphic design, I never imagined a career in the care industry. However, the loss of my dear grandad ignited a passion for making a difference. As the Front-of-House, Marketing, and Community Engagement Coordinator at Home Instead Charnwood, I strive to build connections, foster community engagement, and advocate for compassionate care with a warm heart and welcoming demeanour honouring my grandad’s memory.