Jan Gapper - Director of Care
Hello, I'm Jan Gapper. I have two roles; the first is running the Central Hampshire office with Steve and the second is as Director of Care.
I’m originally from London and moved to Cheltenham with my parents in the 1970s. I worked as a secretary in banking, insurance and a housing association before joining Leonard Cheshire Disability as a fundraiser when we moved to Edinburgh. Here I met an Occupational Therapist and decided that this was what I wanted to do. Once I’d obtained my BSc in Occupational Therapy I joined the NHS as an Occupational Therapist, initially in Edinburgh and then in Winchester. I worked on the stroke unit for several years before joining Brendon Nursing Home in Winchester and taking charge of activities for the residents.
Before setting up Home Instead with Steve I spent several years working back in the NHS for a rehabilitation team preventing hospital admissions for elderly people by helping them manage in their own homes. Outside of work I’m a passionate skier and gardener and sing with a choir in Winchester.
Steve Gapper - Director
Hello, I'm Steve Gapper and with Jan, run the Central Hampshire office from our base in Alresford, which is between Winchester and Alton. Jan and I have been married for 39 years and we have two children and four grandchildren. I'm originally from Bristol and my early career saw me working in banking before moving into insurance. We’ve lived in Cheltenham, Gloucester, Bristol and Edinburgh before moving to Alresford in the 1990s.
Outside of work I enjoy (very) amateur dramatics. I also enjoy photography and watching rugby.
Jan and I are fully involved in Home Instead and are here to help, so please call us if you have any questions or if we can assist you in any way.
Melissa Fleming - Registered Care Manager & Operations Manager
My name is Melissa, I joined Home Instead Senior Care in 2013 as a scheduler and after a year became Recruitment Coordinator. Late in 2014 I was promoted to Care Manager and am now Registered Care Manager and Operations Manager which is a role I really enjoy.
My role is to ensure the smooth running of the day-to-day business, making sure all clients are safe, well and happy. I also am responsible for ensuring that CAREGivers feel supported and have all the training they need. I also oversee the scheduling to ensure that all CAREGivers are matched to their clients.
I have completed my Care Manager training and a QCF level 5 in Health and Social Care. I am joint registered manager alongside Jan Gapper, our Director of Care.
Outside of work I enjoy spending time with family and friends.
Alyson Slatcher - Head of Client Experience
My name is Alyson, I joined Home Instead in 2011 as a CAREGiver. I really enjoyed going out into the local community and supporting clients to remain in their own homes.
In 2014 I was promoted to team leader and learnt the skills to mentor other CAREGivers. In early 2016 I was given the opportunity to come into the office and support Melissa as Assistant Care Manager. In summer 2018 I became Head of Client Experience and I am in the process of taking over Jan's registration to become jointly registered with Melissa. My daily role is to ensure all clients are kept safe, to meet any new prospective clients and to regularly review existing clients' needs. I also support Angela to ensure the CAREGivers' experience runs smoothly. I have completed my QCF Level 5 and Care Manager training.
When I'm not at work I enjoy spending time with friends and family and going on holiday. I used to run my own flower stall and I enjoy making bouquets in my spare time.
Yasmin Reed - Deputy Care Manager
My name is Yasmin and I joined Home Instead as a CAREGiver in October 2018. In March 2019 I was offered the opportunity to become Deputy Care Manager within the office team. I am looking forward to developing in my new job role and to expanding my knowledge and understanding of the care industry so as to provide the best service possible to both clients and CAREGivers. I am currently studying for an NVQ level 3 in Health and Social Care and look forward to continuing with my studies in the future.
When not in the office I like to spend quality time with my family and I also enjoy dancing, singing,drawing I and travelling.
Angela Petley - Head of CAREGiver Experience
My name is Angela, I joined Home Instead Senior Care in March 2014 as a CAREGiver and was promoted to Team Leader for Eastleigh and Chandlers Ford. I thoroughly enjoy visiting our clients and assisting them to remain in their own homes as independently as possible and being a 'big sister' to our CAREGivers.
I came into the office in 2017 and was given the wonderful opportunity to help support and develop our CAREGivers and Clients and am hoping to pass on my motto - "it is too enjoyable to be classed as a job." My role in the office is to ensure all CAREGivers have support, regular supervisions and training as required. I also run the learning and development training for all new CAREGivers alongside Stephen and Jan. I have also completed my NVQ Level 5 and Care Manager training.
Outside of work I enjoy reading and knitting.
Julie Hampton - Financial Controller
My name is Julie and I have worked for Home Instead since 2015. My role is to support Steve Gapper with all finances, ensuring all invoices and bills are paid on time and overseeing budgets within the business.
In my spare time I enjoy going on holiday and spending time with friends and family.
Tony Winterton - Recruitment Coordinator
My name is Tony, I joined Home Instead in April 2019 as Recruitment Coordinator. I have worked in Recruitment for over 25 years with the last 3 years in Healthcare. I am looking forward to the challenge of ensuring that Home Instead recruits the caring and talented CAREGivers needed to deliver the high quality service for which it is renowned. Outside of work I enjoy spending time with my family and, when I get the chance, I enjoy a round of golf, going to theatre and watching football.
Cameron Burnett - Care Coordinator
Hi my name is Cameron and I joined Home Instead in October 2018. My role is to ensure that all clients and CAREGivers rotas are scheduled and, with the assistance from the care team, I look to match the CAREGivers with each client. I already understand the importance of good scheduling and making sure that our CAREGivers are in the right place at the right time. I also have the job of juggling all our clients and CAREGivers personal needs on a day-to-day basis - it's never dull! No two days are ever the same and each day brings its own challenges, however I do enjoy a good challenge!
Outside of work i enjoy snowboarding and riding my BMX.
Mel Rappini - Scheduler
My name is Mel and I joined Home Instead in May 2019. As a scheduler my role is to schedule the CAREGivers to attend the clients calls in order to provide the highest quality service. It is very early days for me however I am learning lots about the role and hope to bring a lot of help and support to everyone. I previously worked for an Insurance company for 12 years, my last role was a resource analyst where I would schedule over 200 consultants on the phones to provide customer service for Age UK. I love scheduling roles as I like to be kept busy and be presented with a challenge, the days vary so much, prioritizing and communication is key.
I am a mum of 2 young children so they take up a lot of my spare time, we love going on family walks, cinema visits and bike rides. I enjoy socializing with friends and family, watching television which is mostly reality TV and try to be active by running sometimes, I have completed the Great South run twice and hope to complete a marathon one day.
Meet the people who are at the heart of our business... Our CAREGivers!
We wouldn't be able to operate here at Home Instead Central Hampshire if it wasn't for our wonderful, kind and caring CAREGivers who go above and beyond every day for our clients.
If you would like to find out more about becoming one of our CAREGivers contact Tony today on 01962 736681.