“ It is only because of Home Instead that my dad’s wish to stay at home to be cared for is possible. My dad is treated as a person not a patient by the carers who arrive promptly, always with a happy and positive attitude. The health and comfort of my father is always top of their minds and they will go the extra mile. The overall service of Home Instead is very professional and understanding. They have shared concerns with me in a very sensitive way and offered potential solutions. They are very clear about their role and keep my whole family in mind during conversations. Their expertise and behaviour along with the carers I have met would make me recommend Home Instead to anyone who wants to stay in their homes, regardless of age or difficulties. ’’
Jonathan - Son of Client
Home Instead was the first organisation to provide my mum with secure reliable companionship which was carefully thought through and individualised just for her. I had a call back within hours of my online inquiry and everything just came together. My mum had just two staff who were allocated which means she had continuity. The visits were at least an hour so never rushed and developed to suit her over a very short time. She is visibly happier than she has been for months and we know she is safe and cared for. Thank you all at Home Instead for making my mum's life happy again!
Sian - Daughter of Client
From the initial contact, my family and I have been nothing but pleased with Home Instead. The franchise owner was keen to have family involvement and input from the outset and this has led to my father getting great input from a wonderful carer who he views as a friend. It gives my mum respite and my brothers and I peace of mind that they are both in good hands. The selection of the carer for my dad could not have been more perfect and my mum constantly comments on how lucky we are. I can not recommend this company enough and encourage anyone looking for extra help to have a look and see how they can help.
V.S - Daughter of Client
Friendly and reliable service would highly recommend to anyone.Mum always looks forward to her caregiver visits, which gives me peace of mind, that she is being well supported, and looked after when I am not there. Nothing is ever too much trouble. Keep up the good work and thank you.
Barbara - Daughter of Client
As full-time carer for my mother who had Alzheimer's and mobility problems, the help I received from Home Instead enabled me to cope with the stress involved. Home Instead provided a team of CAREGivers who were very well trained and provided continuity of care. When I left Mum in their care, I did so knowing that she would be treated with kindness and respect and would receive excellent care. I felt that the caregivers genuinely cared for Mum and me and that looking after Mum was more than just a job for them. During the last few months of her life, Mum needed a high level of care which was consistently provided by Home Instead CAREGivers. Thanks to them I was able to continue caring for Mum at home which was what I wanted and I will always be grateful to them for that. Indeed, when Mum died three months ago the care team came to the funeral as did the owner and deputy line manager. I was also very impressed by the owner who provided a high-quality service and cared about his staff and clients. For him, this is much more than a business.
Catherine - Wife of Client
We have been using Home Instead Senior Care for a couple of years. My husband has had a couple of strokes which have left him with some speech problems and unable to use a phone. Home Instead Senior Care have teamed him up with a like-minded personality on a "buddy" system. Our carer is kind, polite, respectful and totally laid back which matches my husband perfectly. His carer has had the relevant training to meet my husband's needs. I have no hesitation leaving the carer with my husband. This has made my life a little easier. The office are always very helpful especially if I need to change our hours, they have also arranged a backup helper if our usual one is not available if I need to change our timetable. I would have no problem recommending Home Instead Senior Care they are certainly a life changer.
Kathy - Client's Daughter
My mother received fantastic care with your service. The care workers were warm, friendly and courteous. She looked forward to their visits and was always treated with dignity and respect. It brightened my father's day when they arrived each morning and evening. He loved chatting with them and he knew he could trust my mum to them. Thank you for making her life so pleasant.
J.M - Son of Client
I want to express my thanks for the support and care given by your staff during the time in which Home Instead (over 2 years) have been supporting my Mum. All the caregivers have provided an excellent service and their support has enabled my Mum to live independently for a lot longer than would have been the case. The team in the office have always been prompt, helpful and amplify a strong sense of a "can do" attitude, which has been a great reassurance to the family.
Mrs E.W - Client
Last January I had a major operation to my spine which has left me with considerably impaired mobility. I am recovering slowly but need help with every day things, particularly personal care and I am also grateful to be taken shopping and to appointments. Home Instead has been excellent, the CAREGivers they supply are always kind, helpful, patient people, mature, good company and with a blessed sense of humour. They normally send me someone I know and at the time I expect them. I feel very fortunate to have their service.
Mrs B.J - Client
Good care, timekeeping very good. Often gave helpful advice. Would sometimes help by buying milk or bread. Reliable. Always very pleasant and cheerful.
Mr G - Brother of Client
As a local provider of home based care, my brother was so grateful for the service provided which enabled him to carry on working for longer. The package was carefully tailored to the needs of a multiple sclerosis suffer and the experience was positive primarily due to the caring, helpful and polite nature of the team of staff involved. All requests and needs were handled in an attentive and enthusiastic way and it was clear that high standards of training to ensure the patients well being and comfort had been given in what is often a difficult and stressful environment for all concerned. My brother's independence within his home was retained and for that he is truly grateful. It is only due to hospital treatment that the care package stopped and if a return home is possible it is likely that my brother would seek to renew the provision.
Mr S.B - Son of a Client
Home instead tried very hard to find carers who got on well with my Mum. They were very responsive to requests. They enabled Mum to stay in her home for at least an extra two years. The carers were lovely to Mum and we are very grateful.
Sue H - Daughter of Client
This agency has provided reliable, caring and patient staff for my elderly mother. She has developed a good relationship with them and is very happy with the service they provide. As am I.
Kay R - Daughter of Client
(They) enabled my mother to stay in her own maisonette for a year longer than would have been possible without their input. They were kind and always treated her with dignity. I was impressed with the quality of their carers and would recommend them to others. Thank you.
Jan - Daughter of Client
The level of care and interest taken in dad has far surpassed our expectations. Home Instead run an effective, flexible service which does everything it can to keep dad where he wants to be - in his own home! The continuity of carers means that they can get to know dad and notice any changes in his health or any new needs he has, and let me know. Their communication is excellent. This is very important to me as I live a distance away from dad. Their management team are friendly, helpful and efficient too. I strongly recommend them.
Mrs J.A - Daughter of Client
Just a final thank-you for a really brilliant job caring for mum for the last year of her life. You gave her independence, love, great company, good food & incredible support...often way beyond the call of duty.
Mrs J.L - Daughter of Client
Thank you for your exemplary service which made my mother's last year easier.
Mr K.E - Nephew of Client
I would like to say a big thank you for the care my Aunt has received over the last couple of months; it's been a relief to know that she has been in good hands.
Mrs D - Daughter of Client
Since Home Instead have been helping my Mother, my stress levels have fallen to "1 out of 10" - they were previously "11 out of 10"!
Sian - Daughter of Client
Your caregiver’s great attention to detail, cheery nature and genuine caring abilities are all deeply reassuring for the family living so far away.
Mr C - Son of Client
There is no comparison between Home Instead and the previous care agency that visited my Mother... your people are 500% better!
Mr H - Client
Very pleased with service, good matching of CAREGivers to client and good continuity of care and ability to respond in an emergency.
Mr PR - Family Member
All our families are very appreciative for the wonderful response to our request. You have a very professional, but very caring organisation
Anne - Client
Many thanks for your support over the last few months. Amy is a lovely young woman and without her support the last few months would have been much more difficult.