Meet the team


Our CAREGivers

Our CAREGivers are the life line in our business and see our clients on a daily basis. They build up a relationship full of trust with the clients and provide some that interaction that they would not have otherwise. Our CAREGivers have compassion and show empathy to our clients in everything they do. Some have joined us because they were looking for an enjoyable and rewarding part time job, and others have joined wanting to forge a great career in the care sector in Cardiff.

They are all wonderful CAREGivers and do fabulous work every day for our clients, they are the real life superheroes. We are always looking for people with these qualities to join our team and if you feel you would like to join to help us "change the face of ageing" phone the office on 02920 569483.

Philip and Kate Batchelor

Franchise Owner - Phil and Kate Batchelor

Phil and Kate own the Cardiff office. Phil has lived in Cardiff for 13 years, working previously as a Director & Managing Director at one of Wales’ largest employers, Memory Lane Cakes.

Phil opened the Cardiff office of Home Instead Senior Care in September 2009 and loves how rewarding this work is. He says: “It is a privilege to help people lead happy and independent lives in my local community”.

Kate joined the team at Home Instead in September 2014, before that she was a Secondary Head of English at a large comprehensive school.

Phil and Kate both hold the QCF level 5 qualification in leadership and management.

As well as offering companionship, home help and personal care for older people, Phil and Kate are focusing the Cardiff office on becoming a centre of excellence for Alzheimer's & other dementia care. 

Christine Graham

Christine Graham MSc (HRM) Associate MCIPD – Head of People & Recruitment

Christine gained her Human Resource Management Degree at the University of Glamorgan and has over 20 years’ experience in the private and also “not-for-profit” sectors with a focus on social care.

Christine joined Home Instead in 2016 and is very pleased to be with Home Instead Senior Care at a time when the organisation continues to grow and excel in its ambitions for the future. She has wide ranging H.R. experience covering; recruitment and retention, staff management & employee relations and enjoys working alongside our operational team to ensure that the best quality of care is delivered to our clients.

She enjoys spending quality time with her family, plenty of reading and holidays at interesting destinations.

Gemma Williams

Gemma Williams - Care Manager

Gemma’s role is to ensure that the clients we support receive the highest quality service in a person-centered way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.

Gemma also manages the CAREGivers ensuring they are supported whilst delivering the bespoke care Home Instead provide. Gemma joined Home Instead in March 2012 as a CAREGiver progressing to a supervisory role in March 2015. Gemma has an extensive health and social care background, gained through working with children that have life limited conditions and children with special needs. Gemma has recently achieved her QCF level 5 in Management for Health and Social Care.

The compassion Home Instead have for their clients and staff alike attracted Gemma to work for Home Instead and loves being a part of the team. In her spare time Gemma cherishes spending time with her 3 little boys and enjoying spending time at her caravan in the Gower.

Sian Perez

Sian Perez - Care Manager

Sian has worked in the care industry for over 10 years in various roles. Sian has a QCF Level 5 in Health and Social Care and a degree in Business Management and Law which complements her role at Home Instead.

Sian is responsible for leading and supporting the client team. Her job is to oversee the whole process from clients initial enquiries; ensuring the highest quality is maintained throughout their time with Home Instead, assisting with any support or changes in the most personal way

Her role includes care consultations, quality assurance survey’s, service reviews, liaising with clients and family members and much more. Sian also provides support for CAREGiver’s on a daily basis and helps to provide support to our clients and maintain their independence in their own homes for as long as possible.

Sian Joined Home Instead Senior Car in January 2015 as a Care Supervisor, she thoroughly enjoys her job role and working as part of a great team in order to support individuals to live their lives to the fullest.

Outside of work, Sian loves spending time with her family, particularly visiting the many amazing beaches in the area with her son, Charlie, and their dog, Austin.

Kate Morton

Kate Morton - Training Co-Ordinator

Kate joined Home Instead in December 2013 after studying Dance at the University in Cardiff. She joined the team as an Administration Assistant and moved into the role of Training Officer in 2015. 

She has a level 2 and 3 in Business and Administration as well as a level 5 in Leadership and Management. Kate thoroughly enjoys working with Home Instead as a trainer to make sure that the CAREGivers have the best training and knowledge possible to help the lives of the clients Home Instead support.  

Kate enjoys baking, dancing and travelling in her spare time and always makes a special cake for everyones birthday in the office.

Simon James

Simon James - Supervisor

Simon joined Home Instead in July 2014 as a CAREGiver. Before this Simon had never been in care before. He has experience as a store manager in Matalan, Woolworth and Blockbuster. After being made redundant for the 3rd time Simon decided to take the plunge and try something new. He had always thought about care work so took the opportunity to see if I could do it and has never looked back since. Simon choose Home Instead because he believed in what we are trying to achieve and couldn’t imagine working anywhere else now.

Through Simon’s time as CAREGiver he has won many awards – Welsh Care Awards for Newcomer of the Year 2018 and was a finalist in the Home Instead CAREGiver of the Year Awards 2015.

In Dec 2018 Simon joined the office team as a Care Supervisor and currently working towards his QCF in Health and Social Care Level 5 after achieving his Level 3. In his spare time he enjoys listening to music (Cheesy 80’s music especially) and spending time with his family.

Susan Lowen

Susan Lowen – HR Administrator

Sue joined Home Instead in July 2015. Sue started as a CAREGiver and progressed in the company from being a mentor, to a senior CAREGiver, and is now in the office as part of the HR Team doing administration.

Sue has completed her level 2 in Health and Social Care and level 2 in Business and Administration. Sue has always liked the fact that Home Instead cares as much for its CAREGivers as it does for its clients.

Sue has enjoyed being with fantastic clients and now working more with fantastic CAREGivers. In her spare time Sue enjoys being with her family and her dog.

Helen Kalami

Helen Kalami - Receptionist / Finance Administrator

Helen joined the Home Instead Team as a CAREGiver and moved over to the office as a Receptionist and progressed further with the Finance role at the end of 2014. Before she started with Home Instead her background was in office management and this is where she feels she is at her happiest.

Helen is very family orientated and loves to spend time with her family whenever possible, with 2 young children she is always on the go. Helen loves working for Home Instead because she feels that she really does make a difference to our client’s lives.

Dean Morris

Dean Morris - Scheduler

Dean joined Home Instead at the end of 2019. Dean has a BSc Hons Elite Sports Coaching and Performance. He enjoys staying fit and pushing himself, he has even represented Wales in Judo. Dean has a passion for helping people which shows in previous roles from being a First Aider to a Fire Health and Safety Deputy.

In Dean’s previous job as a Commercial Operations Section Manager for a large retailer he managed large teams, held team meetings and over-viewed scheduling which has given him the skills to help in his new role with Home Instead. Dean was first attracted to Home Instead due to its strong values and commitment to its staff as well as its clients. Dean is looking forward to testing himself by working in this new sector and developing his skills so that he can help his colleagues and all our clients.

Outside of work Dean enjoys spending time with his son and rest of the family.  So far Dean has really enjoyed working for Home Instead as everyone helps and support each other to achieve our goals.

Bethan Beadle-Jones

Bethan Beadle-Jones – Administrator

Bethan joined Home Instead in August 2013. She had been a CAREGiver for four years before starting a job in the office as an administrator to the Care Operations team in 2017. Bethan thoroughly enjoys her job, she still visits clients as a CAREGiver and finds it very rewarding to deliver quality care to the clients that she supports.

Bethan has completed a QCF Level 2 & 3 in Health and Social Care and has recently completed a QCF Level 3 in Business Admin. Bethan graduated in 2003 with a BA Hons in Education and History and she has had previous administrative roles, working for a utilities company and the Civil Service.

Bethan balances her working life with looking after her young family and in her spare time, she enjoys trips to Pembrokeshire, watching films and reading novels.

Chrissy Darby

Chrissy Darby - Community Liaison Manager

She feels like she is returning to her roots as her paternal grandmother was a Welsh lady, born and bred.

Having worked in the Social Care sector for nearly 20 years in a variety of roles, she worked therapeutically with many vulnerable and socially marginalised people.  She worked on a 1-1 basis with clients, as well as writing and delivering group work programmes.  She felt keen to seek a new role with new challenges in which she could still utilise her many skills.  She holds an NVQ Level 3 in Health and Social Care and is a registered CAREGiver.

She joined as a Home Instead CAREGiver in April 2019 and loved working with so many different people with differing needs.  Chrissy gained a huge sense of fulfilment when helping clients to continue to live as independently as they could in their own homes and formed many meaningful relationships both with them and their family members.

Chrissy moved to the role of Community Liaison Manager in January 2020 as she feels passionate about the work that we do and how we do it.  She is eager to spread the word and share our ethos of promoting good health and well-being right across the local community.

When she is not working, Chrissy enjoys walking on beaches and in the countryside, seeing her family, exploring castles, vegetarian cooking, reading, following politics, tv, film and theatre and to catch a live band when the opportunity arises.

Mentors and CAREGivers

Mentors & Senior CAREGivers

Our mentor’s help our new CAREGivers settle into the role and offer support if they need it. Through the CAREGivers first 12 weeks these CAREGivers talk and meet on a regular basis to make sure they are settling into Home Instead. Les (Joined in June 2015) and is our mentor who is there to guide the new CAREGivers and find it very rewarding to watch a new CAREGiver develop and grow.

Our senior CAREGivers go out in the field seeing both CAREGivers and clients to make sure everything is done correctly and everyone is happy. Sue D (Joined October 2013) and Judith (Joined August 2014) have worked for Home Instead for a number of years and help provide the office and CAREGiver team more support in their daily roles.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady