Home Instead Senior Care Camden is proud to offer a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home for as long as possible.
Its person centered approach includes homecare visits that last a minimum of one hour, with older people matched to dedicated CAREGivers based on common interests. And there’s always time for a chat over a cuppa with Home Instead - which keeps loneliness amongst an ageing population at bay.
Clients and CAREGivers in Camden have given this unique service a huge vote of confidence – as both a homecare provider and an employer in turn - 88% of clients would recommend Home Instead, 88% of CAREGivers are proud to work for the company and 88% of CAREGivers say they are given enough time to deliver the desired levels of care to clients.
Home Instead believes this independent research, carried out in June 2015, is definitive proof that there is a better way to deliver homecare*.
What clients said:
- 96% say their CAREGiver takes an interest in them as a person
- 88% say their CAREGiver is well matched to their needs
- 84% say their CAREGiver goes the extra mile to make a positive difference to their life
- 92% say their CAREGiver was properly introduced before they started working with them
- 91% rate the quality of the service as good or excellent
Some of the great client comments are detailed below;
' It is very reassuring to know that what ever the circumstances help is always at hand.'
'Very reliable, friendly, encouraging, engaging me in good conversat'.
'The carers are good, friendly and intelligent'.
'I am part icularly pleased that Home Instead sends the same people all the time and notifies me if there is going to be a change.'
We are totally committed to providing only the very best care and companionship to our clients and it is good to know that we are getting it right.
Our calls are a minimum of one hour because we know that quality care can’t be delivered in less. And we make sure that our clients are well matched to their CAREGivers based on mutual interests. The survey results demonstrate just how important this is, 88% of clients agreed that their CAREGiver is matched to their needs and 95% feel their CAREGiver takes an interest in them as a person. We believe relationship-led homecare has to have these core principles at its heart.
“But changing the face of homecare isn’t just about our clients. It is also about our CAREGivers, the incredible people who go the extra mile each and every day caring for their clients, special people who are recruited for their empathy and compassion.”
The results show that CAREGivers feel valued, respected and part of the unique Home Instead ethos: 100% understood why Home Instead is different from other care companies – we are always telling them that all Care companies are not the same.
y to learn and develop new skills.
“ We are very happy with the help are given by carers. ’’
Wife, Mrs M.B.
Caregivers looking after my husband were excellent. They take him out for rides and include a stop for coffee and restaurant. My husband was very satisfied and relaxed on returning home.
Mrs A.V. -daughter.
I would like to take this occasion to say how exceptional your care programme has been for my father over this past year. Sylwia, you are an exceptional organiser. A big “thank you” is also extended to your well-selected and professional team of carers. My father felt very comfortable with your personal care programme, which was never possible before. You also worked closely with the physiotherapist and made sure my father carried out a regime of exercises. This attentive care helped him regain strength and confidence since the outset of Parkinson’s disease he was diagnosed with recently.
Thank you for everything. I would not have managed without your help.
Very satisfactory service for which I am most grateful. The carers have been very kind and skilful.
Words cannot express how grateful I am for the kindness. help and care you showed to B. Your girls were all so wonderful. Millions of Thanks. Maggi. xx
Clients Daughter in Law
“You the market leader. All the staff professional, carrying and lovely” – client daughter in law Wembley.
Client’s daughter M.D.
Home Instead’s services have been found to be 100% professional and very efficient .
I appreciate it, and it is a relief to know that my brother is being well looked after. May the Lord bless your efforts in caring for those who so desperately need help.
Mrs JD - Clients Daughter
It was very difficult time for me and it was reassuring to know that there were some people I could rely on and look after my mother”. Mrs J.D. (clients daughter), Wembley