Award Winning Homecare in Orpington

Discover how award winning and CQC rated outstanding homecare provider, Home Instead, could help you by providing homecare in Orpington and surrounding areas.

Homecare in Orpington

Home Instead Bromley, Chislehurst & Orpington is a family owned care agency.  We help older people and younger individuals with complex care needs living in their own homes in Orpington.

Our wonderful team of Care Professionals based in Orpington take great pleasure in supporting our clients to continue living in the comfort of their own homes and enabling them to stay connected with their local community.

Since opening our doors in 2013, we have supported many clients in Orpington.  We have learned that no matter their medical condition or care needs, our clients most value being able to:

  • stay living in their own homes as they get older; and
  • receive high quality, person centred care from reliable, knowledgeable, caring and trustworthy care professionals who value them as individuals.

Our knowledgeable office team works with clients and their families to adapt our home care services as needs change.  This enables clients to continue living safely and happily in the familiar surroundings of their own homes in Orpington, regardless of their changing needs.  Care at home can be a really great alternative to moving into a care home.

Home Instead’s home care services include support with companionship (including transportation and trips to Orpington and surrounding areas), shopping, home help and running errands.  We also provide personal care and support with medication, as well as a variety of specialist services for clients with more complex needs such as dementia care.

Our home care services are tailored to meet our clients’ personalities, interests, needs and wishes.  Some clients only want a couple of hours of care a week and others require one, or more, visits daily.  For some, live in care and 24 hour home care options suit them best.  Whatever your needs, Home Instead Bromley, Chislehurst & Orpington will work hard to meet, and exceed, your expectations.

Could Home Instead Bromley, Chislehurst & Orpington provide the home care solution that’s right for you?

Our friendly team would love the opportunity to explain more about how care at home works and how we could help you. Please do give us a call on 020 8658 2535 or pop in to our offices at 76 Croydon Road, Coney Hall Village, West Wickham, BR4 9HY for a cup of tea and a chat.

Alternatively, please email our home care consultant Laura, at [email protected] and she will be happy to help.

Homecare services offered by Home Instead in Orpington

Home Instead is a homecare provider that you can rely on.  Since we opened, over a decade ago, we have been consistently providing exceptional care at home to clients in Orpington.  We are proud to be the first and only homecare provider in the borough of Bromley to have been rated outstanding by the Care Quality Commission also referred to as the CQC.

Our team is award winning.  Between us, our office team has over 100 years’ experience of providing care at home to older people and those with complex needs. In addition, several members of our team also have personal experience of caring for our own family members.  We know what a difference exceptional care can make to clients and their families.

Our ongoing desire to improve our home care services has been rewarded over the years with many care awards and other accolades.  In 2023, our registered care manager, Sarah, was recognised as the best Registered Homecare Manager in Bromley and business owner, Karina, won the Diane Smith Award for outstanding contribution to adult care in Bromley.  As lovely as it is to win awards, it is client satisfaction that drives us to provide the best home care service possible.

We really care 

We know that involving a care agency in your own, or a loved one’s care, can feel daunting and we take our responsibilities seriously.  We operate a robust recruitment process with less than 2% of those who apply meeting our high standards.  We recruit based on values and then provide award winning training to ensure each care professional is equipped to provide exceptional care at home.

We pride ourselves on being responsive, reliable and trustworthy and we genuinely care about helping each client to maintain as much independence as possible.

We match our Care Professionals, many of whom are based in Orpington, with our clients, taking into account their personalities, shared interests and wishes.  We know how important it is to provide continuity of care and this, together with a well matched care professional ensures that wonderful relationships develop between clients and care professionals.

Care at home West Wickham

You are important to us

Many of the team’s parents have health conditions, and so we understand the needs and emotions, sometimes conflicting, of family members.  Our team is committed to working together with families and supporting you as you navigate previously unchartered territory.  Our kindness and empathy are often commented on when families review us on the homecare comparison website, www.homecare.co.uk

Your Next Steps

  1. Our Homecare Consultant, Laura Mapp would love to speak to you: Laura can be contacted by phone on 020 8658 2535 or, if you would prefer you are very welcome to pop into our office in West Wickham and have a chat about how we could help you.
  2. Arrange a homecare consultation: If you think Home Instead might be for you, we’ll arrange a free, no obligation, homecare consultation at the client’s home where we will get to know you and your wishes better.
  3. Prepare your home care package: If you choose to proceed, your dedicated Client Service Manager will detail your requirements for care at home in a personalised care plan and our homecare consultant will identify care professionals who are a good match.  We will agree a start date that meets your needs.  As a guide, care can usually start within a couple of days of the home care consultation.
  4. Enjoy peace of mind. We will introduce our Care professionals to you and a dedicated Client Service Manager will ensure the smooth running of the care package.  Should any adjustments need to be made to the home care, or the care plan, the Client Services Manager will be happy to do so to ensure that the best possible care is provided.

As well as providing homecare to residents of Orpington we also offer care at home to clients living in Chislehurst, Bromley, West Wickham, Keston, Beckenham, Farnborough Park, Hayes, Green Street Green, Farnborough Village and surrounding areas.