Reviews

Home Instead have been caring for Mum for about a year now, after a bad experience with a different care company. They really get the best out of her and allocate carers with a similar sense of humour. Nothing is too much trouble. Communication is excellent both ways and Mum’s care plan is constantly I would highly recommend it.

Judy B (Daughter of Client)

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I can honestly say that all the staff from the office, who I email and organise my father’s care, to the lovely ladies who look after him have been fabulous. Everyone is so kind and caring and I find myself not worrying all the time as I know he is being very well looked after. I would 100% recommend Home Instead as they are very professional and give a lot of thought to the care they provide.

T W (Daughter of Client)

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I cannot recommend Home Instead enough! The manager has been amazing. My son now has a PA working with him and is getting on so well, it has changed his life. He has more confidence and enjoying doing activities.

Maria D (Mother of Client)

I cannot recommend Home Instead enough! They looked after my uncle for quite a while and they changed his life and mine! He had dementia and was struggling with cooking and with medication. The moment the caregiver entered his house I knew he was in very safe hands and would be looked after when I couldn’t.

One lady entered his house and a bond grew straightaway and even when he finally had to go into a care home, I carried on having her visit as he asked for her all the time. She became 1 of the family and she could always get him to do things, such as bath, where others failed, including myself. All staff in the office are very supportive too when you are struggling and always have advice for me.
If anyone is looking for care for their loved one, or you are looking for yourself, then this is the company you need in your life. Outstanding.

Rebecca G (Niece of Client)

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From my first contact with Home Instead (Bedford) the experience has been extremely positive. A meeting was set up the next day and we were very impressed by the professionalism, thoughtfulness and caring nature of the Head of Client Experience. She immediately put a daily care plan in place for our mother in two days, and the experience has continued to be excellent. Our mother has found the carers to be kind, gentle and thoughtful, introducing her to personal care regimes gently and with patience. The organisation has responded immediately to requests for changes to small details and additional visits, and there is always someone on the end of the phone to talk to. I cannot think of any way in which the service could be improved and am very relieved that our mother is in such good hands.

S W (Son of Client)

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I changed Dad’s care provider to Home Instead (Bedford) in May 2023 following an inconsistent/stressful 6 months elsewhere. Whilst it is early days (6 weeks so far), Home Instead have exceeded my expectations; Dad receives the full hour twice a day that he pays for, all interactions with care givers and office colleagues has been positive and helpful, the billing is clear and on time, anything that has been agreed to has been carried out, the care is consistent even if a carer is on holiday, the carers do not only serve ready meals! I personally feel the care system could learn at lot from Home Instead. My only concern would be if earlier mornings or later evening visits were required, however, this is not an issue for us at the moment and I believe this is difficult across the sector. Since moving to Home Instead weight has been lifted from my shoulders, I have much more confidence that Dad is being given the care he deserves. Thank you.

T O (Daughter of Client)

I cannot recommend this care company highly enough. From management to carers their standards are very high. On a particularly bad day, both of my carers showed empathy, understanding and kindness, taking the time to listen to me and not start “doing” my care immediately. By the end of their visit, not only was I made comfortable, I felt relaxed, listened to and cared for in a kindly but wholly professional way. Needless to say, there was also a lot of laughter too. I have been blessed with the carers I have and this experience highlighted the main reasons for choosing Home Instead (Bedford) as my care provider.

Thea L (Client)

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I arrived from Australia mid July to find my mother in hospital after a fall (in no way related to his care). Once out and home I was around to observe the care she was getting from 2 different carers. I found both the carers to be delightful. Helpful, considerate and great company for my mother.On a separate issue, I would like to thank the whole team for accommodating our changing requirement whilst I was visiting and able to do some of the work.

R L (Son of Client)

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Mum used the services of Home Instead Bedford from February to August this year and I can’t rate them highly enough. She initially had a one hour visit five days a week from the lovely who acted mainly as a companion to begin with but as her care needs progressed Home Instead were able to increase the

care level as required whilst managing keep to the same care givers and always ensuring that mum was happy with the person visiting. The use of an app to report on mum’s visits was very reassuring and the office staff were, without exception, extremely pleasant and helpful despite me having to ring to rearrange appointments at short notice due to several hospital admissions. I have no hesitation in recommending them and will definitely call on their services should mum need care in the future.

Susan B (Daughter of Client)

I look forward to my carer arriving as we always have a laugh about something silly. It’s nice to talk like a friend. I recommend it. They are always friendly and nice to talk to and always do any jobs I want doing. I would recommend them to all.

Anna D (Client)

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Home Instead helped us with a range of in-house services for our ailing mother, who opted to stay at home, and our father, who resided in assisted living. Home Instead was always willing to help, available and affordable. They replied to requests promptly, provided high-quality service and invoiced

accurately. The Home Instead staff were warm, friendly and respectful and our parents very much appreciated their help and companionship. Highly recommend.

Steve G (Client)

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The caregivers that looked after my husband were all very kind, friendly, efficient and hardworking. My husband particularly liked the relaxed atmosphere and banter. They were all concerned for my welfare as well and helped me with any tasks I asked. The visits always ended with a friendly chat. The

family are all satisfied and appreciative of the care and support during our time at Home instead Bedford.

J O (Wife of Client)

As a family, we have been very grateful for the support of Home Instead – both admin staff and caregivers. From the start, they were thorough in assessing Dad’s needs and preferences. The team of caregivers, though different in character, each developed a comfortable relationship with Dad and he looked

forward to their visits. One person even learnt to play chess so they could give Dad a game. The wide range of support was very helpful – companionship, walks, meals, cleaning, medication, personal care and appointments. We really liked getting an insight into Dad’s day from the online visit reports (many were very informative though occasionally some were rather brief). As Dad’s dementia progressed, the staff in the office were always ready to talk through any new issues that arose and to make changes to his care.

Thank you for helping us to adapt to the constantly changing challenges and for enabling our dad to live in his own home for longer than would otherwise have been possible.

Sally H (Daughter of Client)

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I came out of hospital very weak and unable to do all the normal things to look after myself. My caregiver came 3 times a day to start with. She has helped me regain my strength and confidence. She has always treated me as an equal so it’s a good, strong relationship. I would recommend Home Instead without hesitation.

Elizabeth T (Client)

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My aunt was only a client with Home Instead for 6 months. From the day of the assessment late last year, there was so much thought in getting the right fit caregiver for my Aunt. Like many elderly people, she was fiercely independent, wanting no one doing her personal care or invading her personal space.

She had been needing help for a very long time, so it was a triumph getting to this stage. She had one caregiver, who read my Aunt very well, she was gentle and listened to my aunt’s stories. This was exactly what we needed as she had become so lonely and isolated, being near deaf and with dementia, she needed a friend, another person to watch over her, allowing her to feel wanted and still a person, peace of mind for the family. We were about to introduce another caregiver, to give a bit of variety, but unfortunately, my Aunt became unwell, Home Instead listened and helped where they could to make her last weeks at home safe and dignified. The introduction of the care app was invaluable.

Jacqui C (Niece of Client)

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All the caregivers have been genuinely caring, understanding, ready to encourage Mum to enjoy her days whilst still being restricted with the lockdown. A breath of fresh air and walk around the garden brings a smile and for wet days a chat, a puzzle but always doing the essentials and making sure she

is comfortable and has enjoyable meals. Always ready to listen, always the extra mile. An excellent CareGiver Service everybody gives their best, but any slip or emergency dealt with immediately and professionally. Well done everybody.

Gail B (Daughter of Client)

From the first meeting I had with Home Instead staff in January, I knew they would be the right choice to look after my elderly parents in their nineties, both diagnosed with Alzheimer’s disease. The bond that has been built up between them and the carers who visit twice a day, is genuine and wonderful and they look forward to seeing them, having a chat and a laugh, at the same time I know they are being looked after with respect and dignity, and helped with their medication and personal needs. I can go back to being their daughter instead of their carer, and enjoy my time with my parents in a different way. Home Instead have been a blessing to us and I don’t know what I would do without them.

Michela R (Daughter of Client)

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The care staff have been brilliant with our family member suffering from dementia, we thought that she would not adapt to care services by a 3rd party but she did and is very happy. The staff are very willing to do whatever is needed to help out during their visit, Staff are not changed unless absolutely necessary. The online record service is also great so that I can log in and check what has been done each day and who has visited. Would definitely recommend and use again if necessary.

Bobbie W (Daughter-in-law of Client)

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Dad has been having evening and weekend visits from Home Instead for the last month. He has been very happy with them. They are interested to hear about his life and ask him questions. He is happy to chat and looks forward to the visits.

Heather (Daughter of Client)

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Very pleased with the support being given with regard to meal preparation, light household tasks and companionship. Thorough fact-finding carried out at the initial visit and regular follow-ups in place to ensure that everything is still meeting with our requirements.

C D (Daughter of Client)

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