Home Care in Kempston Church End

I cannot recommend this care company highly enough. From management to carers their standards are very high.
On a particularly bad day, both of my carers showed empathy, understanding and kindness, taking the time to listen to me and not start “doing” my care immediately.
By the end of their visit, not only was I made comfortable, I felt relaxed, listened to and cared for in a kindly but wholly professional way. Needless to say, there was also a lot of laughter too.
I have been blessed with the carers I have and this experience highlighted the main reasons for choosing Home Instead (Bedford) as my care provider.

From my first contact with Home Instead (Bedford) the experience has been extremely positive. A meeting was set up the next day and we were very impressed by the professionalism, thoughtfulness and caring nature of the Head of Client Experience. She immediately put a daily care plan in place for our mother in two days, and the experience has continued to be excellent. Our mother has found the carers to be kind, gentle and thoughtful, introducing her to personal care regimes gently and with patience. The organisation has responded immediately to requests for changes to small details and additional visits, and there is always someone on the end of the phone to talk to. I cannot think of any way in which the service could be improved and am very relieved that our mother is in such good hands.

I changed Dad’s care provider to Home Instead (Bedford) in May 2023 following an inconsistent/stressful 6 months elsewhere. Whilst it is early days (6 weeks so far), Home Instead have exceeded my expectations; Dad receives the full hour twice a day that he pays for, all interactions with care givers and office colleagues has been positive and helpful, the billing is clear and on time, anything that has been agreed to has been carried out, the care is consistent even if a carer is on holiday, the carers do not only serve ready meals! I personally feel the care system could learn at lot from Home Instead. My only concern would be if earlier mornings or later evening visits were required, however, this is not an issue for us at the moment and I believe this is difficult across the sector. Since moving to Home Instead weight has been lifted from my shoulders, I have much more confidence that Dad is being given the care he deserves. Thank you