New CQC regulations

Home Instead has welcomed the Care Quality Commission’s plans for updating its regulation of adult social care services.

The new CQC inspection regime will cover care homes and domiciliary care in England and will be introduced in 2014. From next autumn, care services will be given ratings – outstanding, good, requires improvement or inadequate.

Home Instead’s view is that the new-look inspections, which will determine whether services are: safe, caring, effective, well led and responsive to people’s needs, are more aligned to the provision of person-centred care and are, therefore, going to be more relevant to how care should be being delivered.

Commenting, Trevor Brocklebank said, “The new inspections will favour our type of service which is totally based on building care plans around the needs of individuals. The type of care we deliver is also based on achieving positive outcomes for our clients and the new inspection regime is certainly more outcome related.

“The new inspections will place less emphasis on administration and form-filling and more on the person receiving the care and that has got to be a good thing.”

Much has been made in the media about the possible introduction of hidden cameras and mystery shoppers (people posing as individuals looking for care). Speaking about this aspect of the new inspections, Trevor said, “The use of cameras in people’s homes should only be used ‘in extremis’ as their use raises all sorts of issues relating to people’s privacy and dignity. Having said that, they have proved useful in bringing some shameful behaviour on the part of carers to light".

“I think the idea of mystery shoppers is a good one, excellent in fact. These experts will speak to providers and their use will hopefully prevent the less able providers from getting in to people’s homes.”