Home care helps the residents of Hart Dene Court
retirement flats to live well in
their own homes
When Emma, a care manager from Home Instead Ascot, visited Hart Dene Court in Bagshot, she came prepared with biscuits to share with the residents. As they sat around the communal lounge, Emma chatted with the residents about care, and shared her knowledge about the services that Home Instead Ascot offer.
The conversation flowed smoothly, and the residents felt at ease with Emma's warm and compassionate approach. Emma explained how the care plans were personalised, and that their caregivers were highly trained to provide a wide range of services, including companionship, home help, personal care, and dementia support. She also highlighted the importance of building relationships between caregivers and clients, which was a key aspect of the care that Home Instead Ascot provided.
As they enjoyed their biscuits and chatted, the residents felt reassured that they could continue to live independently with the support of Home Instead Ascot's caregivers. They appreciated Emma's visit and her genuine interest in their needs and concerns. Emma left Hart Dene Court feeling fulfilled, knowing that she had made a positive impact on the lives of the residents and their families.