What people say about us

Home Instead is the UK’s leading home care provider, offering specialist non-medical care to elderly people in the comfort of their own homes, but don't just take our word for it.

Choosing a home care provider that is right for you can be difficult, but you can rest assured that we take client satisfaction very seriously - it sits at the heart of the people-centered care service we provide.

To make sure we remain the nation's favourite home care provider, every year we survey our clients to find out what we are doing well and areas where we can do even better. This survey helps us to ensure that we are making a difference to the lives of the people we care for.

We are delighted to reveal that in our most recent survey our clients have given us a tremendous thumbs up with 96% reporting that they would be happy to recommend Home Instead's care service.

Our clients feel they are receiving dignified, relationship-led, reliable care, that they would personally recommend. What better endorsement for Home Instead than our clients' own words. Read some of the heart-warming testimonials from our clients provided as part of our customer satisfaction survey that we are more than happy to share with you.