What people say about us

Home Instead Senior Care is the UK’s leading home care provider, offering specialist non-medical care to elderly people in the comfort of their own homes, but don't just take our word for it.

Choosing a home care provider that is right for you can be difficult, but you can rest assured that we take client satisfaction very seriously - it sits at the heart of the people-centered care service we provide.

To make sure we remain the nation's favourite home care provider, every year we survey our clients to find out what we are doing well and areas where we can do even better. This survey helps us to ensure that we are making a difference to the lives of the people we care for.

We are delighted to reveal that in our most recent survey our clients have given us a tremendous thumbs up with 96% reporting that they would be happy to recommend Home Instead's care service.

Our clients feel they are receiving dignified, relationship-led, reliable care, that they would personally recommend. What better endorsement for Home Instead Senior Care than our clients' own words. Read some of the heart-warming testimonials from our clients provided as part of our customer satisfaction survey that we are more than happy to share with you.

Home Instead Senior Care reviews

  • "My ladies have changed my life. They are lovely. We go out for lunch. I've used them for five years without any complaints or problems." P M, Client

  • "CAREGivers are very outstanding. Very reliable, very keen to go the extra mile. I find them very professional and thoroughly caring. They give me the courage and hope to carry on. I would be lost without them." I G, Client

  • "Excellent Carers and well-managed service. This is the care agency that all care agencies should aspire to." Clare E, Daughter of Client

  • "Exceedingly good and thoughtful care for client. Excellent support for carers. Remarkably good timekeeping. Willingness to take on many unexpected tasks. Always arrive with a smile." William A, Husband of Client

  • "I can not thank Home Instead enough for all their help and support they have offered to us as a family, to allow my father to stay independent for a while longer." Samantha M, Daughter of Client

  • "We are extremely pleased with the service provided by Home Instead. The care is first class." Tony, Son of Client

  • "Great people/service/organisation. Cannot fault anything they allow me not to worry about my mum and always flexible if needed." Cindy S, Daughter of Client

  • "We were over the moon with the care and compassion shown to Dad from Home Instead. From the management team, all the way through to the caregivers the staff were friendly, helpful, considerate, reliable. We can't speak highly enough of the company. If it wasn't for the fact that Dad now needs some extra help and has moved to a care home we would be more than happy to carry on with Home Instead. Very well done, thank you." Mark L, Son of Client

  • "Mum was very happy with all the carers who visited her, she felt very comfortable with them and looked on them almost as friends. They were very reliable and always kind and courteous.The agency must have a very good selection system to provide such consistently good people." Susan O, Daughter of Client

  • “I consider myself very lucky to have good friends coming daily. I know they care. Please note 'friends'.” Joan C, Client

  • "The service and care our father has received in the past two years has been much appreciated for his special care and needs, Home Instead has been exemplary in all aspects of these. We would have no hesitation in recommending Home Instead to others requiring quality care and understanding in the comfort of your own home." R W, Son of Client

  • “We all know how much she disliked hospital and are so pleased that your organisation with such committed carers, made it possible for her to stay at home for so long.” Mr.D, Client

  • “There is a real feeling of assurance that the person you love and care for is being taken care of in your absence. That’s what Home Instead does. My aunt hates to see her CAREGivers go. There are times she probably would like to see them more than me.” Ryan K, Client’s nephew

  • “Home Instead have become like family, my father looks forward to their regular visits and as relatives, Home Instead has given us complete peace of mind. The managers are amazing. They are so kind and helpful and strive to ensure that Dad is safe and happy. Nothing is too much trouble and they have never let us down.” Jane P, Daughter of client
CAREGiver pouring sugar onto scales as elderly lady laughs
Male CAREGiver drinking tea with an elderly man at home