What people say about us

Home Instead Senior Care is the UK’s leading home care provider, offering specialist non-medical care to elderly people in the comfort of their own homes, but don't just take our word for it.

Choosing a home care provider that is right for you can be difficult, but you can rest assured that we take client satisfaction very seriously - it sits at the heart of the people-centered care service we provide.

To make sure we remain the nation's favourite home care provider, every year we survey our clients to find out what we are doing well and areas where we can do even better. This survey helps us to ensure that we are making a difference to the lives of the people we care for.

We are delighted to reveal that in our most recent survey (June 2018) our clients have given us a tremendous thumbs up with 96% reporting that they would be happy to recommend Home Instead's care service.

Our clients feel they are receiving dignified, relationship-led, reliable care, that they would personally recommend. What better endorsement for Home Instead Senior Care than our clients' own words. Read some of the heart-warming testimonials from our clients provided as part of our customer satisfaction survey that we are more than happy to share with you.

Home Instead Senior Care reviews

“We all know how much she disliked hospital and are so pleased that your organisation with such committed carers, made it possible for her to stay at home for so long.”
Mr.D, Client

“There is a real feeling of assurance that the person you love and care for is being taken care of in your absence. That’s what Home Instead does. My aunt hates to see her CAREGivers go. There are times she probably would like to see them more than me.”

Ryan K, Client’s nephew

“Home Instead have become like family, my father looks forward to their regular visits and as relatives, Home Instead has given us complete peace of mind. The managers are amazing. They are so kind and helpful and strive to ensure that Dad is safe and happy. Nothing is too much trouble and they have never let us down.”
Jane P, Daughter of client

CAREGiver pouring sugar onto scales as elderly lady laughs
Male CAREGiver drinking tea with an elderly man at home