Companionship care
We carefully match Care Professionals with clients to ensure a meaningful bond is created.
Home Care in Westminster & City of London
Relationship-led and supportive Home Care in Westminster & City of London from compassionate and experienced home care professionals.
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The Westminster & City of London Home Care team, here to help every step of the way
In Westminster & City of London, over 40,000 residents are aged 65+, and many require some level of support to remain safe and independent at home. Whether due to mobility issues, chronic illness, or memory loss, the need for dignified, localised care is growing every year.
Home Instead Westminster has proudly supported older adults in central London since 2014. With a CQC registration for personal care and a team of highly trained Care Professionals, we provide trusted, relationship-led home care services that adapt to your needs—whether for an hour a day or more.
Get in touch today to
see how we can help
Get in touch Why Home Care may be right for you
Home care is about more than tasks—it’s about giving people choice, independence, and confidence to live well in the place they know best: their own home.
If you or a loved one need support with daily routines like bathing, dressing, meal prep, or companionship, Home Instead’s local team can help. Our visits are a minimum of two hours, meaning we never rush care, and clients build meaningful, long-term relationships with their Care Professionals.
We personalise every care plan to reflect individual needs, preferences, and personality—because no two lives are the same.
What we do to care for your loved ones
We offer two types of home care: hourly care, where we visit at set times, or live-in care, where a carer resides in the home. Both are overseen by our care management team and delivered by compassionate Care Professionals. Each care package is made up of a unique mix of services to meet your needs.
Home help & meal prep
Keeping the home environment clean, safe, and nourishing with home-cooked meals.Personal care
Assistance with bathing, dressing, and personal hygiene, always respecting the dignity of your loved one.Mobility support
Helping your loved one move around their home safely, including transfers and positioning.Health appointment management
We support you to attend those important health appointments.Community engagement
We enable you to continue to do the things you enjoy, be it a visit to the garden centre or your local art group.Transportation
Assistance getting you from A to B, whether it be to go visit a friend or help with your shopping.Medication management
Ensuring medicines are taken correctly and on time, supporting overall health.
We went to them on basis of personal recommendations and were so happy with the service they gave my mother in law.
They were kind and sympathetic. They get to know the individual and we had full trust in them. Home Instead’s model of home care has set the bar higher for everyone – it’s how it should be everywhere. Thank you for being there.
Martin C – Client’s relative
Home Instead is a truly first class home care provider.
They are so very kind and caring and go the extra mile to help and oblige, all with genuine care in their hearts. The peace of mind we now have in knowing that our uncle is being looked after and seeing him so happy in the company of the lovely ladies who have been allocated to look after him is just so reassuring. We cannot thank them enough.
Cindy -Client’s niece
Finding Home Instead has been one of the luckiest things we have done
You and your team have been fantastic: my sister and I cannot praise you enough for all that you have done for mum since you came on board a year and a half ago; you have been exceptionally understanding of my mother’s needs and flexible in reacting to events at short notice.
Geoffrey – Client’s son
My sister and I cannot praise you enough
I do not know how we would have coped without them. As we needed more help, it was arranged seamlessly, my sister-in-law could remain at home, safe, looked after and cared for by intelligent people who could be real companions, good for a chat, but also to sort the shopping, cooking, and all manner of things. This agency really does what it says!
Sally M – Client’s Sister in law
Professional, efficient, caring, brilliant
At a time of particular stress, the Home Instead team have provided support – helping one of my parents to get dressed and to shower but also helping with shopping, doing the ironing and even finding a hairdresser. We couldn’t be happier with the service, kindness and support we have received.
Michael S – Client’s son
Home Instead Westminster have been a God-send for our family
I want to thank you for your help over the last eighteen months. Throughout that period your calm and positive approach was always reassuring – particularly to me. The gentleness and resourcefulness of Jason and Adrian kept Dad stimulated, entertained and content. My mother greatly appreciated the “space” that their time with my father gave to her.In short we are all agreed that you provided an invaluable service to us: you helped our parents to live at home for as long as possible.
Edward – Client’s son
You provided an invaluable service to us
My mother-in-law came to live with us at Christmas. We needed help for her – to provide companionship and outings. She has dementia (early!) but is not very mobile and needs assistance. I found out about Home Instead by accident and from the first phone call and meeting they have been amazing. Empathetic, helpful and provided carer/help that is so well suited to mother-in-law. We are still shocked (in a good way) I can’t say enough good things about them.
Marcia – Daughter in law
It has totally transformed her day to day life
What a great job you did with matching Margaret with Sue. Sue is such a lovely, kind and sensitive lady, and they are a great match with Margaret.
Terezie – Westminster’s Dementia Advisor
What a great job you did with matching Margaret with Sue
Thank you all so much for the care you gave our father over the last three years. We could not have hoped for more . The care you gave him exceeded our expectations. You went beyond the call of duty and treated him with unbelievable patience, dignity and tolerance.We shall forever be grateful that you helped us to ensure we achieved his wish to remain home.
Sarah B – Client’s daughter
We shall forever be grateful that you helped us to ensure we achieved his wish to remain home
Tailored Home Care in Westminster & City of London
Whether it’s helping a client with personal care, medication reminders, preparing meals, or attending a morning health check at Millbank Medical Centre , our Care Professionals support clients to maintain their independence and dignity.
One of our clients, George, who lives near Little Venice, enjoys regular walks to the Regent’s Canal with Care Pro Ana. These moments help George stay physically active and emotionally connected to a community he’s known for over 60 years.
Our care plans are reviewed regularly and evolve with you—whether needs increase or change over time.
Get in touch today to
see how we can help
Get in touch Trusted Home Care from experienced home care professionals in Westminster & City of London
Our clients consistently report 100% satisfaction with the professionalism, kindness, and reliability of our team.
All Care Professionals are trained to the highest standards, including the Care Certificate and specialist dementia care. We carefully match clients and Care Pros not just on skills—but on shared values, interests, and personalities. Every new client is personally introduced to their Care Pro before the first visit, to build trust from the beginning.
What drives our team is simple: we care. And we are proud to be changing the face of ageing in central London, one relationship at a time.
Additional support and activities in Westminster & City of London
Home Instead Westminster is more than just a care provider—we’re part of the community.
We host and participate in local events such as:
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Dementia Friends sessions
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Wellbeing workshops for older adults
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Seasonal carol services and tea afternoons
We also signpost to trusted local partners like:
We believe staying engaged is vital for wellbeing, and we’re here to help make that possible.
FAQs
- Which towns and postcodes do the Westminster & City of London team service?
Our office provides care for people at home in the following areas:
London, Hoxton, Clerkenwell, Maida Vale, Holborn, Bloomsbury, Lambeth, North Kensington, City of London, Mayfair, Fitzrovia, Finsbury, Covent Garden, City of Westminster, Soho, Pimlico, Victoria, Shoreditch, Millbank, Vauxhall, Waterloo, The Borough, St. John's Wood, King's Cross, Oval, St Pancras
If your town doesn’t appear above please check the postcodes below to see if we cover your area:
EC4M 9, W1U 6, EC3M 5, EC4V 6, EC3R 8, W1K 4, SW1A 1, W1T 7, W1U 4, W1T 3, SW1Y 4, WC2R 0, W1S 1, EC1R 0, NW1 5, WC2E 7, WC2H 0, EC1V 7, SE1 0, EC1V 9, EC1V 2, WC2B 5, EC1R 5, W1B 5, W1G 8, EC3V 4, WC1H 0, EC1Y 0, SE1 1, W1C 1, NW8 8, W1D 2, WC2E 9, EC1R 4, SE1 7, WC1X 0, EC1V 8, W10 5, SE1 8, W1S 3, EC2V 7, W1B 1, SE1 9, W1B 4, E1 6, W1C 2, EC1V 3, W1G 9, EC1V 4, WC1X 8, W1D 5, W1K 6, W1D 3, EC2R 8, W1U 1, NW8 0, W9 1, W1W 8, EC3V 1, W1F 0, SW1Y 6, SW1V 4, EC4V 4, NW6 5, E1 8, SW1H 0, EC3A 7, W1J 7, EC3M 2, W1S 2, WC2A 3, EC1R 1, WC2E 8, WC1A 2, WC1H 8, WC1E 6, WC1B 5, SW1V 2, EC1V 0, EC4Y 9, SW1E 6, EC4R 2, EC2R 6, SW1P 4, EC2M 4, WC2N 6, EC4R 1, EC2M 7, EC3A 5, EC2Y 9, W1K 7, EC4A 3, EC2M 1, W1J 8, EC4R 3, EC2A 4, EC3V 3, WC1A 1, EC1M 7, WC2H 9, EC2M 6, EC3N 2, W1D 7, EC2A 2, WC2B 6, W1F 8, W1T 6, WC2H 7, EC4M 7, WC2R 3, W10 4, EC1Y 8, N1 6, EC1Y 1, EC4Y 0, EC1A 4, WC1E 7, W1H 5, W1J 0, EC1M 6, EC1N 8, W9 3, SW1E 5, W1H 7, W1K 5, W1W 5, W1D 4, EC1A 9, EC2N 3, W1U 3, NW1 6, EC4M 5, SE11 5, W1U 8, EC1A 2, EC2A 3, W1K 1, EC4M 8, W1F 7, WC2B 4, EC2V 5, EC3R 7, EC1A 7, WC2N 4, EC4Y 8, SW1W 0, W1T 4, EC1N 2, W1H 4, EC4A 2, EC2M 2, WC1H 9, EC3A 1, EC4A 1, W1H 2, EC4V 3, W1U 5, WC1B 4, EC1Y 2, EC4N 8, NW8 9, WC2R 2, EC3M 6, W1D 1, EC2A 1, E1W 1, W1D 6, W1G 7, SW1V 3, WC1V 7, E1 7, W1W 7, WC1N 2, SW1P 2, EC4Y 1, EC4M 6, W1U 2, W1G 6, WC1N 1, EC1Y 4, EC4N 1, SE11 6, EC2V 8, W1B 2, EC2M 3, EC3M 4, WC2R 1, EC4R 0, WC1R 5, EC3R 5, SW1Y 5, EC3N 1, WC1N 3, EC1M 3, EC4V 5, WC1B 3, W1K 3, WC2A 1, EC3A 8, WC1R 4, W1F 9, EC2M 5, W1G 0, EC4A 4, EC1N 6, EC3R 6, W10 6, EC1M 5, WC1V 6, EC4N 6, W1B 3, EC4N 5, EC3A 3, W1T 1, EC1R 3, WC2A 2, W1A 6, EC3M 7, SW1H 9, SW1V 1, W1T 5, W1J 6, WC1X 9, EC3V 0, EC4Y 7, WC2H 8, W1K 2, EC3N 3, SW1P 1, EC1M 4, EC4N 4, EC4R 9, EC3M 8, EC1N 7, EC3V 9, EC3M 3, EC3M 1, W1S 4, SW1A 2, EC2R 5, EC2N 2, EC2N 4, W1W 6, W1U 7, EC2Y 5, SW1P 3, EC3N 4, W1H 6, EC2R 7, EC3A 6, EC2V 6, EC2Y 8, W1H 1, W1T 2, W1J 9, EC4V 2, EC4N 7, WC2N 5, EC3A 4, W1J 5, EC3A 2, EC2N 1
Search here if you cannot see your town or postcode - Is Home Instead Westminster & City of London a locally owned home care organisation?
Home Instead Westminster & City of London is one of 250 locally owned offices that collectively form Home Instead UK. Together, we care for 16,000 clients, delivering one million hours of home care each month. This unique combination of community-focused local offices and the resources of a national network enables us to provide personalised, relationship-led care while leading research and innovation that is transforming the experience of aging. Our services include companionship care, personal care, specialist care (including dementia, palliative, and Parkinson’s), and live-in care.
Search here if you cannot see your town or postcode - What is domiciliary care?
Domiciliary care, also known as home care, refers to a range of supportive services provided to individuals who require assistance with daily activities but wish to remain in the comfort and familiarity of their own homes. This type of care is tailored to the specific needs of each person and can include tasks such as personal assistance, meal preparation, companionship, and even light housekeeping. Domiciliary care allows the elderly to maintain a degree of independence while receiving the necessary support to lead a fulfilling and safe life at home, with peace of mind for their loved ones knowing that they have support.
Discover More - Why choose domiciliary care?
Domiciliary care allows elderly people to remain at home in a familiar environment – boosting wellbeing and happiness – while promoting independence and autonomy, providing personalised and family-involved care, being cost-effective compared to institutional options like care homes, reducing lifestyle disruption and helping to maintain routines. All these things can contribute to better emotional and mental wellbeing, but also provide peace of mind to elderly individuals and their families. The decision to opt for domiciliary care depends on individual needs and circumstances, with many of the advantages stemming from its tailored, in-home support.
- How does domiciliary care help?
Domiciliary care provides valuable support to elderly people by offering a range of services tailored to their needs that are delivered within the comfort of their own homes. These services can include assistance with daily activities such as personal hygiene, grooming, dressing, and medication management. Care Professionals can aid in meal preparation, ensure proper nutrition, and help with mobility. Companionship and social interaction are also crucial components, addressing feelings of isolation and loneliness.
It is also a great way to enhance the safety of elderly people at home, reducing the risk of falls and accidents through monitoring and support. Household tasks like cleaning and laundry can be managed too, alleviating more stress. All of these types of help together means that domiciliary care promotes independence, enhances quality of life, and provides a sense of well-being and security for elderly people who may have difficulty managing on their own.
- How much is domiciliary care?
The cost of domiciliary care can vary widely depending on factors such as the level of care needed, the number of hours of care required, the geographic location, and the specific services provided. Generally, domiciliary care costs are broken down into hourly rates, and the total expense can accumulate over time. Domiciliary care can often be more affordable than moving to a care facility, but it’s essential to research and understand the costs of services covered by the fees to make the right choices for yourself or your loved ones.
- Is domiciliary care good value/cost effective?
Domiciliary care can often provide very good value and be highly cost-effective, especially when compared to the expenses associated with moving into a care home or similar residential facility. While the exact costs depend on individual needs and location, receiving personalised care in the comfort of home can be more affordable and efficient in terms of both financial investment and comparative wellbeing. Having care and support delivered at home allows seniors to maintain their independence, avoid the costs associated with residential care, and receive tailored assistance that can enhance their quality of life. However, it’s important to thoroughly assess the specific services, rates, and available funding options to make an informed decision about the cost-effectiveness of domiciliary care for your specific situation.
- How is domiciliary care funded?
Domiciliary care can be funded through several avenues. Private payments allow individuals and/or their families to cover costs directly, while long-term care insurance policies may also provide coverage to help. Government support is available through programs like the National Health Service (NHS) and local authorities, which offer assistance based on care needs and financial circumstances. Veterans may access funding through veterans’ benefits, and charitable organisations or grants can provide additional financial aid. Both personal budgets and direct payments are generally offered by local authorities, giving people more direct control over how to fund care services. Navigating these funding options usually entails meeting eligibility criteria, and selecting the best-suited avenues for the financial and care requirements you or your loved ones have.
- Who might use a domiciliary care service?
Domiciliary care services are sought by all kinds of people who require support to maintain their independence and wellbeing as they age, or to help ease back into a routine at home after surgery or in the case of long term illness. Family caregivers seeking respite and support also often welcome at-home support to help with managing long term care, and it can be highly beneficial to elderly people who may feel isolated or lonely, as Care Professionals provide companionship and social interaction. Anyone in need of personalised assistance and support with daily activities within the comfort of their own home can benefit from some form of domiciliary care.
- What is the role of a domiciliary care worker?
A domiciliary care worker’s role involves providing tailored support to seniors within their homes. Workers assist with personal care tasks like bathing and grooming, aid in mobility, prepare nutritious meals, offer companionship, manage medications, perform light housekeeping, provide transportation, and monitor health conditions. Their responsibilities extend to emotional support, safety awareness, documentation, and collaboration with healthcare professionals. By promoting independence and well-being, Care Professionals providing domiciliary care play a crucial role in helping the elderly to maintain a comfortable and fulfilling lifestyle within their own homes rather than needing to be taken into a residential facility.
- What is the difference between domiciliary care and residential care?
Domiciliary care, or home care, offers personalised support within an individual’s own residence, encompassing tasks like personal care and companionship. It allows seniors to remain at home while receiving the necessary assistance. In contrast, residential care involves relocating individuals to specialised facilities such as assisted living or nursing homes, where they receive around-the-clock care, including help with personal needs, meals, and medical requirements. The decision between these options hinges on someone’s particular care needs and their preference for staying at home or transitioning to a residential care facility.
- What domiciliary care services can you provide?
At Home Instead, we provide a comprehensive range of domiciliary care services designed to help elderly adults maintain their independence and comfort within their own homes. Our offerings vary by location but typically include essential services such as companionship, where our Care Professionals engage in conversations, games, and outings, and provide emotional support. Personal care services encompass assistance with daily activities like bathing, grooming, and mobility support. Day care services offer companionship and engagement during the day, while our home help and housekeeping assistance ensure a clean and organised living environment. Overnight care, respite care, and other specialised services are available to meet unique needs. Contact your local Home Instead office to learn more about our tailored domiciliary care options.
Reach out and talk to the Westminster & City of London team today
Enable your loved ones to continue to live their life with the support of the Westminster & City of London team. If you would like more information about our high quality Home Care service, please call us on 0203 701 2862, or fill out the form below.
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