Home Help & House Keeping in Truro, Falmouth & Redruth

“I remember being daunted and nervous about arranging care for my mum after a fall and a spell in hospital. When I contacted Home Instead I knew I had found the right provider. They understood my mother’s needs, were professional and made sure my parents were comfortable with the care that was being provided. All the carers were excellent, and a delight to get to know. They focused on mum’s needs and the daily communication provided me with a full understanding on how she was progressing. After awhile my dad also needed some care which Home Instead provided, at times this was challenging care but all the carers supported mum and dad wonderfully until eventually my parents needs required 24 hour care in a care home. If you are hesitating to contact Home Instead, don’t hesitate anymore, you will be pleased and relieved that you made the call.”

“A wonderful company staffed by professional and kind staff who have made a real impact on the quality of life for my father and mother, as his carer. Right from the first meeting with the care manager we were impressed and reassured. The company believes in and delivers, a small team approach to care with wonderful, reassuring and knowledgeable carers. They really engage with Dad throughout the sessions, but also keep an eye on Mum. A massive thank you from all the family.”

“I cannot recommend Home Instead Truro highly enough. They cared for my aunt in her home for 5 years and were amazing in their support for her changing needs. The continuity of carers was particularly reassuring for my aunt and all her carers were excellent – always friendly and caring. The manager, Richard is very personable, as well as professional and caring. He was always available and quick to respond to any queries, which was especially welcome as I did not live near my aunt. Thank you to all at Home Instead for all you did.”

“Human beings treating human beings as they would like to be treated themselves is all that needs to be said about this excellent provider. From the start of a difficult journey, and during, we have been overwhelmed by the kindness and support we have received. Special mention must go to the care manager and another member of staff in particular to whom we will always be very grateful. On behalf of our entire family, thank you.”

“The Truro branch of Home Instead provided care for our mother for over two years until her recent death. The standard and reliability were outstanding in all aspects. The carers consistently provided Mum with exactly what she needed. Without a doubt, the Home Instead team were the main factor in allowing my mother to stay in her own home during her final years, which was her most fervent and often-expressed wish.”

“I can’t rate this service highly enough. My mum is cared for by a team of warm, kind and friendly professionals. She feels looked after, listened to and cared for. The service is extremely reliable, flexible and well organised, going out of their way to ensure that my mum has all the support she needs.
I would recommend this service to anyone looking for care for a relative, it has had a really positive impact on all our lives.”

“Our experience with Richard and his team has been exceptional. All staff were professional and caring at all times . Although our time with the company was short, nothing was too much trouble for Richard to accomodate the needs of my mother, which reflected through the care of his team. I cannot thank everyone enough for their kindness and care shown to my Mother . I would definitely recommend the company to anyone in the future.”

“This is first class quality care. I am so pleased we have found these lovely carers to look after my dad, at 86 years old, in his home. He now looks forward to them arriving and they have formed their own relationships with my dad as they see him on a regular basis. The daily communication is invaluable as dad, since his stroke, isn’t able to tell us who he’s seen as his short term memory is not good now. I can check in on my phone to see how his day is going. It is easy to ask for weekend cover and assistance to medical appts and trips to the shops. His needs are changing and that is also something that is easy to communicate and acted upon quickly by the team. I cannot recommend enough.”

“The care and attention given to my parents is very good. The care team engage fully with both mum and dad. They cope with my dad’s occasional odd sense of humour and both parents are very pleased with the care given. My sisters and I live over 300 miles away and have come to rely on the daily reports we receive. Any issues we have are dealt with quickly and professionally by the manager and the team. We could not ask for more.”