November Newsletter
Our monthly round up of news, events and information for our clients, professional and community friends.
Welcome to our November Newsletter!
As the autumn leaves fall and the days grow cozier, we’re excited to share the latest news, tips, and updates from Home Instead Swindon and Vale of White Horse. This month, we celebrate our amazing team, highlight ways to support your wellbeing, and keep you connected with everything happening in our local community.
Meet the Team
Lucy is our People Experience Coordinator and has been with Home Instead since January 2020. Lucy plays a vital role in welcoming high-quality Care Professionals into our team. She loves finding kind, dedicated people who can make a real difference to our clients’ lives.
Beyond recruitment, Lucy is deeply involved in the ongoing employment experience — from celebrating work anniversaries to recognising achievements and keeping our Care Professionals engaged and supported throughout their journey with us.
Outside of work, Lucy enjoys travelling and exploring new places, always ready for her next adventure.
Exciting News: Expanding into South Gloucestershire
We are thrilled to announce the opening of our brand-new Home Instead office in Thornbury, South Gloucestershire, bringing our person-centred, compassionate care to clients and families in Thornbury, Yate, Dursley, and the surrounding rural communities.
This expansion would not be possible without the hard work, dedication, and professionalism of our teams in Oxford and Swindon. Their commitment to delivering exceptional care every day has been instrumental in making this growth a reality. We are also immensely grateful to our clients and their families — your trust, support, and willingness to recommend our services inspire everything we do, and we never take that for granted.
We are acutely aware that quality care can be hard to find in rural areas. Many providers overlook these communities, seeing them as less viable, but we know that families in these areas need reliable, compassionate support just as much as anywhere else. Being able to meet this need is something we are incredibly proud and excited about — bringing high-quality care to places where it is desperately needed.
As part of our expansion, we are committed to staying connected with the communities we serve. We will continue our outreach and information initiatives, ensuring families have easy access to guidance about the care journey and can make informed decisions with confidence. Our aim is to not only provide exceptional care but also to build strong, trusted relationships within every community we serve.
We cannot wait to welcome new clients and families in Thornbury and beyond, and to continue growing our positive impact across South Gloucestershire.
Join Our New Weekly Question Time Call
We’re excited to launch a new weekly Question Time call for family carers, friends, colleagues, or anyone navigating the care journey for a loved one.
This is your opportunity to ask questions, seek guidance, or simply have a safe space to chat with our experienced team. Whether you need support, advice, or just someone to listen, we want to use our resources to make information and help more readily available to those who need it.
Everyone is welcome — even if you’re not a Home Instead client family. Join us each week to connect, share, and gain support from people who understand the challenges and joys of caring for a loved one.
Final Reminder PEAQ
Just a quick reminder that the PEAQ surveys close on 3rd December! You should have received an email from WordPress with the survey link.
We really encourage everyone to take 10 minutes to complete it — your feedback helps us do our best for our clients and ensures we continue improving the care we provide. The more responses we receive, the better it reflects our team and the work we do, so please take this opportunity to let us know what you think.
Thank you for helping us make a difference!
Rural Home Care in: A Growing Challenge
For families in villages like Broad Hinton, Cricklade and Shellingford accessing quality home care is becoming increasingly difficult. Fewer local providers, long travel distances, and limited community resources leave many families navigating complex care decisions on their own.
At Home Instead Swindon & Vale of White Horse, we’re stepping in to fill the gap. Through our WOW Guide, newsletters, and local signposting, we connect families with the right services. Our dementia-trained carers and flexible care options ensure people can stay safe, independent, and socially connected — even in the most rural locations.
Families shouldn’t have to compromise on care because of where they live. Read the full blog to learn more about the challenges rural communities face and how we’re helping local families thrive at home:
Nail Care at Home
Our Nail Care service offers more than just grooming — it’s a therapeutic treatment that can make a real difference to someone’s confidence, wellbeing, and sense of self. Having nails cared for by a trained professional helps clients feel pampered, comfortable, and valued, bringing small but meaningful boosts to daily life.
Delivered in the comfort of home, our team provides personalised attention in a safe, relaxed environment. Get in touch today to book an appointment and help a loved one feel their best, inside and out.
We hope you’ve enjoyed our newly revamped newsletter, please do let us know if you have a preference in terms of it’s format – email, post, larger type etc. And as always, any and all feedback is most welcome!
The Team at Home Instead Swindon & Vale of White Hors