Home Instead Hemel Hempstead and Chilterns

The Lockhouse,
Frogmore Road, Hemel Hempstead,
HP3 9RJ
01442 493590
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Why Home Instead Hemel Hempstead and Chilterns?

Personalised care that starts with listening

Your situation is unique – your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.

20 years of trusted experience

We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.

A simple, seamless set-up

No jargon, no pressure, no long waits. We’ll guide you through every step at your pace, with transparent pricing from day one.

Fully flexible, unhurried support

Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.

Meet the team

  • Jerremy Lane
  • Janet Aris

    Janet Aris

    Office Manager

    I've been in care for 3+ years and love being part of a team that supports both clients and staff. I've worked in nannying, catering, and admin, and this role lets me use my caring and organisational skills. I live locally and enjoy time with family and friends.
  • Sarah Wildman

    Sarah Wildman

    Head of New Business

    With 28 years in NHS and private care, I’ve led teams and launched new services, focusing on person-centred support. Passionate about Live-in care, I joined Home Instead in 2020. I enjoy innovating care, spending time with my children, and running a community Memory Café.
  • Amy Wiffen

    Amy Wiffen

    Recruitment Manager

    I've spent most of my career in recruitment, helping people find the right roles and guiding teams to grow with the right talent. Now at Home Instead, I recruit compassionate carers who support individuals in their homes. It’s so rewarding to match people to meaningful roles
  • Sacha Wharton

    Sacha Wharton

    Finance and Compliance Manager

    With 20+ years in finance and compliance, I bring integrity, detail, and deep expertise to every role. Since 2017, I’ve proudly supported Home Instead’s mission. Outside work, I enjoy time with my two kids and stay active in my local netball league—teamwork matters!
  • Lorna Watson

    Lorna Watson

    Registered Care Manager

    I have worked in care since leaving school and developed a true passion for supporting others. At Home Instead I progressed to Registered Care Manager, where I support Care Professionals to deliver the best care. Outside work, I enjoy time with my husband and son.
  • Kirstie Smith

    Kirstie Smith

    Deputy Care Manager

    I joined Home Instead in 2019 after working in a pharmacy, driven by a true passion for care. Now Deputy Care Manager, I support clients to live independently with dignity. I'm studying for my Level 5 Diploma and love spending quality time with my family.
  • David Poullai

    David Poullai

    Field Care Supervisor

    I joined Home Instead in 2021 with a strong dedication to quality care, working each day to ensure clients and families receive the best support. With many years in retail and business management, I bring knowledge, experience, and compassion to my role
  • Kirsten Williams

    Kirsten Williams

    Care Supervisor

    After 20 years in customer service, I wanted a more meaningful career. A care home job ad led me to a new path, and I’ve never looked back. Now a Care Supervisor at Home Instead, I love building relationships and making a difference in our clients’ lives every day.
  • Carol Bailey

    Carol Bailey

    Office Administrator

    I bring warmth, empathy, and professionalism to my role, always aiming to answer every call with a smile in my voice. I listen carefully, support both clients and colleagues, and go the extra mile. Outside work, I love time with family, holidays, walking, and socialising.
  • Nicola Banks

Your Local Office

Home Instead Hemel Hempstead and Chilterns

The team here at Home Instead Hemel Hempstead and Chilterns are proud to provide expert home care in your local area. Get in touch to find out how we can help you or your loved ones.

The Lockhouse, Frogmore Road, Hemel Hempstead, HP3 9RJ

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Request a call back

Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.


Other non-care related enquiries

Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!

Janet, Client's Family

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Our Home Care Services

We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.

  • Home Care

    Home Care

    Overnight Care
    Home Help & Housekeeping
    Companionship
    What is home care?

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  • Live-In Care In Your Own Home

    Live-In Care In Your Own Home

    Our Care Professionals work to find a real connection with everyone they care for, becoming a friendly face that person - and their families - come to know and trust.

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Client Testimonials

This is a company whose staff really do care on a personal level and who are client orientated, providing stimulative activities, conversation and going the extra mile to help client and family.

Eileen, Client

Client Testimonial

I am very happy with the support, care and kindness I receive from all the staff of Home Instead.

B.M, Client

Client testimonial

Home Instead have an experienced caring team that far exceeds in quality anything we experienced from other agencies at this point of service.

Steve, Client

Client Testimonial

Home Instead have been looking after my father for a few years now, without them we would not be able to manage having him living in his own home. They are always bright and cheerful and Dad enjoys seeing them.

Bridget, Client's Family

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