Relationship-led and supportive home care in St Asaph, Dyserth, Rhuddlan and Denbigh from compassionate and experienced home care professionals.
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Are you looking for trusted, personalised home care in St Asaph, Rhuddlan, Dyserth, or Denbigh? At Home Instead North Wales, we provide professional, relationship-led support that helps older adults live independently and comfortably at home.
Owned and operated by local couple Matthew and Samantha Murray-James, Home Instead is a family-run care provider committed to delivering care with kindness, respect, and dignity. From companionship to full-time live-in care, we’re proud to support families across North Wales with tailored solutions designed around individual needs—not generic routines.
Get in touch today to
see how we can help
We offer a wide range of home care services in St Asaph, Rhuddlan, Dyserth and Denbigh, carefully adapted to suit each person’s unique needs. Whether you need occasional support or more intensive daily care, we’re here to help.
Our care services include:
Assistance with personal care, including bathing and dressing
Dementia and memory support
Help around the home
Medication support and reminders
One-on-one companionship
Support with shopping, errands and appointments
Transport to appointments or outings
Live-in care for those needing continuous, 24/7 support at home
We design flexible care plans tailored to the individual, with regular reviews to ensure the right level of care is always in place.
Every person is different, which is why we take a personalised approach to home care. At Home Instead, we create care plans that reflect not only health needs, but also daily routines, personal preferences, and life history.
What makes our care unique in St Asaph, Rhuddlan, Dyserth and Denbigh:
Longer visit times, ensuring quality care and time for conversation
No uniforms, creating a relaxed, friendly and non-clinical experience
Introductions to caregivers before the first visit building trust from day one
A consistent care team, allowing relationships to flourish
Family Portal, keeping relatives informed with real-time updates on care and wellbeing
We focus on care delivered with empathy, consistency, and respect.
Get in touch today to
see how we can help
At Home Instead, all of our Care Professionals are employed directly rather than agency staff. Our team members are fully trained, vetted, and supported ensuring they meet the highest standards of care as outlined by Care Inspectorate Wales (CIW) and Welsh RISCA regulations.
You can trust us to:
Provide ongoing, accredited training in personal care, medication, dementia and more
Handle rota management, including holiday and sickness cover
Deliver consistent care, with supervision and regular check-ins
Offer peace of mind through a professional, reliable service
Families across St Asaph, Rhuddlan, Dyserth and Denbigh trust us for our attention to detail, high-quality standards, and the personal relationships we build.
We believe in supporting the whole person. That’s why our companion-led care includes social support that helps keep older adults connected to their communities.
This can include:
Leisurely walks, gardening, crafts or music
Trips to cafés, parks, and local events
Encouragement to stay active and engaged
Attending local community groups
Clients may also wish to access Direct Payments through the local authority. These can help with a portion of your care costs and our team is happy to work with families to discuss funding arrangements.
For those needing round-the-clock assistance, our Live-in Care service offers a secure and personal alternative to moving into a care home—keeping clients in their familiar environment.