Relationship-led and supportive home care in Rhyl, Kinmel Bay and Abergele from compassionate and experienced home care professionals.
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
If you’re searching for dependable, personalised home care in Rhyl, Kinmel Bay, or Abergele, look no further than Home Instead North Wales. As a family-operated care company, we proudly support older adults across the North Wales coast with tailored, compassionate in-home support.
Run by local couple Matthew and Samantha Murray-James, our mission is to provide more than just care—we aim to bring warmth, dignity, and genuine companionship into every visit. We believe everyone deserves to age at home with comfort, safety, and a sense of independence. That’s why our approach is always built around each individual’s needs and preferences.
Get in touch today to
see how we can help
We provide a broad selection of home care services in Rhyl, Kinmel Bay and Abergele, all thoughtfully designed to support daily life while enhancing wellbeing and independence.
Our support includes:
Assistance with personal care routines
Household help such as cleaning, laundry and cooking
Specialist dementia and memory care
Support with medication routines
One-to-one companionship and emotional support
Help with shopping, appointments and community activities
Reliable transport to medical and social events
24/7 live-in care as an alternative to residential care homes
Whether care is needed for a few hours a week or full-time, we offer flexible solutions to fit every lifestyle.
We understand that when it comes to care, one size never fits all. That’s why our services in Rhyl, Kinmel Bay and Abergele are fully tailored around each individual’s lifestyle and routine.
Our person-first approach means:
Longer, relaxed visits that allow time for proper care and quality interaction
Caregivers without uniforms, so our visits feel like a friendly drop-in, not a medical appointment
Face-to-face introductions, ensuring clients are always comfortable with who’s entering their home
Consistent, care professionals, helping to build trust and reduce anxiety
Families can stay connected and informed through our secure Family Portal, which provides real-time updates on care delivered and wellbeing notes.
Get in touch today to
see how we can help
Every care professional we employ is directly hired by Home Instead—we don’t use agency workers. This ensures that all our team members are highly trained, well-supported, and committed to long-term careers in care.
We deliver:
Ongoing training that meets Welsh RISCA and CIW standards
Full management of staff rotas, including cover for absences and holidays
Continuous supervision and quality monitoring to maintain a high standard of care
This consistent, professional approach means your loved one in Rhyl, Kinmel Bay or Abergele will always receive reliable, expert support from carers they know and trust.
Home Instead goes beyond traditional care by offering social and lifestyle support to help older people stay engaged and active.
This includes:
Supporting hobbies like gardening, crafts and baking
Gentle encouragement to keep mobile
Trips to local cafés, beaches or shops
A friendly face for regular chats and companionship
We also help families explore funding, including Direct Payments from the local authority. Many clients use these payments to offset a portion of care costs.
If you’re looking for full-time support, our Live-in Care service provides around-the-clock help in the comfort of your own home—offering a real alternative to residential care or assisted living settings.