A lovely review of our Services
Dear Mrs Fullerton, you may be aware that the contract Home Instead had with my Mum-in-Law, Mrs Mary Drinkald ended today. Sadly Mary hasn’t been able to say her goodbyes as she would have liked as she was taken in to hospital last Saturday.
I feel the need to express my most sincere thanks to all of the staff responsible for Mary’s care. I placed the contract at Mary’s request, choosing Home Instead due to its outstanding CQC award as I had previously worked in a charity which ran Care Homes.It was my first time arranging the care of someone who is as loved as Mary is by us all, but with Annie Hunter holding my hand through the process, and then meeting the ladies providing such personal care, I never regretted it for one moment. Indeed, if calls of less than one hour could be provided. So please pass on my specific thanks to all of the following wonderful people: Annie Hunter – such a support in the initial set up and always available to me
Julie – who did the first shift on her first day. Her very warm and very knowledgeable style, as well as such a strong work ethic was a hit straightaway with Mary
Patricia – Another immediate hit with Mary for her friendliness, warmth and humour
Kim – Such a high degree of professionalism and experience - a safe pair of hands
You are all truly wonderful.