Home Instead Senior Care are passionate about providing a first class service, every year an Independent Research Company Smith and Henderson are commissioned to carry out a survey of our clients and CAREGivers.
We are delighted to say that below is some of the Feedback from our Clients when they were asked three key questions :
1) If anything what could we do to improve ?
'Not a thing'
'Nothing everything runs smoothly'
'Nothing I can remember, the carers are first class in my opinion, caring with a strong work ethic'
2) Overall quality of the service - Comments
'Everything runs smoothly, no problems at all'
'My CAREGiver takes care of all my needs with charm and grace, I'm a happy man'
'Nothing is to much bother for the staff'
'The service trys hard to keep only a small number of carers involved in my care so I get to know them very well. They are really caring, trustworthy and honest'
'Everything runs so well'
3) Communication from Office Staff - Comments
'Can't praise it highly enough'
'Helpful and cooperative for changes in scheduled appointments when occasionally requested'
'Very good and very helpful if I ring them'
“ I would like to express our gratitude to you and all the staff involved in mam's care. Life would have been so much more difficult without you all, so please pass on our sincere thanks - GS daughter of client ’’
Lynda - daughter of Client
Used Home Instead Senior Care to care for my dad over the last 18 months or so. Very happy with all aspects of the service. Staff are all very obliging and always went that extra mile to accommodate all of our requests. Can't praise them highly enough.
Alan - Son of Client
Home Instead has provided personal care for my 86 yr old mother since May 2015. My brother and I chose Home Instead because they came across as more professional, friendly and compassionate than any other care provider. As soon as we walked into their office, we felt 'at home' and with friends. After 7 months, we don't have any regrets in our choice. My mother receives first rate, one to one care from a neighbourhood based carer, who has 'lightened' my mother's outlook on life. My mother really looks forward to the carers' visits, who she describes as 'canny' and 'lovely'. The carer helps with healthcare and dietary needs, takes her out on trips out to garden centres and shops; and keeps my mother 'alive' - taking her mind back to reminisce her younger days.
We use the Home Instead care folder at my mother's home to deliver thank you messages or provide updates to the care provider. Home Instead are easily and quickly contactable by telephone or email; and provide frequent audits / reviews of my mother's care provision with us in attendance.
Thank you very much, Home Instead!
Arthur - Client
The service provided by Home Instead has been unfailingly good. I have no complaints at all.
Mrs M - Daughter of client
Pauline the CAREGiver "She is the best thing since sliced bread"
Vanessa was involved with a client during end of life care sadly the client passed away. The District Nurse was assisted by Vanessa she said
"Vanessa did a fantastic job and Home Instead should be very proud of her."
Mrs C - Daughter of client in Gosforth
A huge thanks to all those involved in the care of my mother. Everyone was wonderful and provided an excellent service. I would not hesitate to recommend Home Instead in the future.
Graeme - Son of Client - Gosforth
Excellent, high quality service provided. My father's CAREGiver (Lisa) has engaged him very successfully and has made a massive positive impact on his quality of life.
A huge thank you for all of your assistance over the last year. it made a tremendous difference to me as I could be assured that someone was here to help mum
Thank you and best wishes to you all.
Mrs B - Client
Thank you for sending such lovely people the girls are a great help.
Linda is doing a great job with my mother keeping her at home during the last year
Mrs M - Gosforth
Please pass on my appreciation to the CAREGivers they are so kind and caring.
Mrs Parker - Tynemouth
The care provided for my late mother and now my elderly father is excellent. Any requests, problems or concerns are dealt with and resolved speedily. I would not hesitate to recommend Home Instead
I could not have managed to stay at home if it wasn't for Home Instead, all the staff are very helpful and will do anything to help me. I can not praise the whole service enough. I would recommend them time and time again, they certainly do what they promise, fantastic service!
David R. - Kingston Park
My CAREGiver is always smart and friendly she acts as part of the family and is ever ready to engage in sensible discussion. She keeps me well fed and seems always ahead of the game. Since becoming involved with Home Instead my life has improved 100%
Mrs A - Gosforth
Here are some thoughts about our CAREGiver " Loving, Organised, Realistic, Raring to go, Amazing, Intuitive, Never at a loss, Energetic."
Sue, Bill and Glyn
Thank you to everyone for the care provided to my Mum by Home Instead. It was very reassuring to know that she was being cared for so thoroughly and sensitively. We don't know how we would have managed without you. It has been a difficult time for us all but we appreciate all the help and support we have received from you
Mr B. - Gosforth
It was nice to talk to you when I was back in Newcastle. You folks do a great job looking after my mum. She’s very grateful, and so am I.
Mr and Mrs S - Gosforth
" Thank you for all your hard work in making my parents holiday possible. It sounds like they had a great time. It really is fantastic that they are able to get away and have a change of scene. We are so grateful for all your hard work in getting them there"
C Norse - daughter of client in Gosforth
" We love the care provided by Home Instead Newcastle. The CAREGivers are kind, reliable, committed and trustworthy. It's like having an extended supportive family. Thank you"
Mr P Graham, Jesmond
Home Instead turned my Dad's life around in 48 hours, I can't believe how quickly they turned the house back into the home it always was.Thankyou so much.