Proud to Be Recommended: What Our Clients Are Saying

At Home Instead, listening to feedback is essential to delivering high‑quality, person‑centred care. That’s why the PEAQ (People’s Experience of Adult Social Care) survey is so important to us.

The PEAQ survey gives our clients the opportunity to share honest feedback about their experience of our service. It helps us understand what we’re doing well and, just as importantly, where we can improve. This insight allows us to continually grow and develop our services, ensuring we meet the needs of those we support.

We’re incredibly proud to share that 100% of our clients who completed the PEAQ survey said they would recommend Home Instead.

This is a fantastic testament to the quality of care we provide and the trust our clients place in our team. Our clients don’t just choose Home Instead — they feel confident enough in our service to actively recommend us to others.

We would like to thank our clients for taking the time to share their feedback, and our dedicated Care Professionals for their compassion, commitment, and professionalism. This achievement reflects the difference you make every day.

While we’re proud of this result, we remain committed to listening, learning, and continually improving our services for the people we care for.