Here's what some of our Clients said about us, during PEAQ 2015.

-Always arrives to specified time, are and competence at a very high level, from any carer who has visited our home.

-I have tried other agencies, with very different outcomes to the one I have with Home Instead - I just cannot fault the service.

-I feel that it is difficult to be perfect, having said that, the staff do a good job.

To all of the staffWe wish to convey a special thank you for the care and attention given to Mary by everyone involved.Mary appreciated the kindness shown to her during those last few weeks.We would like to thank Haley for representing you all at the funeral it was very much appreciated especially as Haley and Tracy gave us such comfort in those final minutes when Mary left us.We will always be grateful for the help and support we received from a very dedicated team.Thank you all. ’’

Mrs W, Client's Wife - Cookley

Mandy was excellent as carer.

Please extend my grateful thanks.


Mrs W, Clients Daughter - Bewdley

Thank you for sending the photos of mum to me. She is looking lovely with her new teeth & lipstick aswell, the hairdresser has done a great job. Please thank Yvonne, we are very grateful.

Mr C, Client's Son - Stourport on Severn

Cathy, thank you for your help and support.

Mr C, Client's Son - Stourport on Severn

Just a note to say thank you so much for the care and friendship you gave to Mavis. She really did think so much of you. Thank you also to Glynis, who also gave Mavis good and thoroughly professional care. Andy and I will always be grateful for the help and support Home Instead gave.

Thank you all again and we wish you all peace and health and hhppiness.

Mrs H, Clients Wife - Stourport on Severn

Everyone was amazing, at a difficult time in my life.

Thank you girls. xXx

Mrs B, Client's Wife - Kidderminster

The two ladies, Louise and Mandy, were very considerate to CLIENT, and me, and always did their utmost on the occasional difficult days.

Mrs P, Clients Daughter - Stourport on Severn

Dear Team,

Just wanted to say a huge thank you to all the girls in "Mum's Team" in the last few months.

Not only was the care amazing (bed bound for months with no bed sores!!) but the ladies really really care.

Being the main carer for my Mum in her last few months could have been a lonely and scary place - however I always knew that "Mum's Team" would support not only Mum but me too - Thank you especially to Mandy, Cathy, Rebecca and Esther.

Mum had a peaceful ending in our home.

Thanks again.

Mr & Mrs R, Clients Son & Daughter-in-Law - Surrey

Dear all,

A very big thank you for the exceptional care and concern that you always showed for Frances.

We were so pleased that she was able to stay in her own house but she couldn't have done so without you.

With very best wishes.

Mrs C, Client - Stourport on Severn

Would just like to say that I thought the birthday card you sent me was a very nice touch, as you had included the names of the people that had been involved with my care.

Many thanks to you all for the care that you gave me and kindness shown.

My very best wishes to you all.

I'm sure I will be seeing you again sometime in the future.

Mrs C, Client - Stourport on Severn

"Loved Mandy's cheerful and caring ways, thought Cathy would be a great asset to you, she is great with a wheelchair and has a lovely calming way about her"

Mrs B-J, Clients Wife - Tenbury Wells

Tara was a brilliant carer and Sharon was particularly helpful and understanding.

Ms U, Clients Daughter - Kinver

Dad has decided that he doesn't need his regular care after today. He seems to be managing better. Please keep us on file as I am sure we will use your services again.

PLEASE PLEASE don't see this as a reflection on your care, Mandy has been amazing and we have been very impressed with your services

Thank you for your support and care

Mr M, Client - Stourport On Severn

Thank you for this (visit schedule), it helps me organise, much appreciated.

I would also just like to pass on my immediate thoughts for Jenny (Care Manager) if that's ok?

Woopee yeeha wow. So this is what Caring is actually like. Lorraine and Tracey are absolutely lovely ladies and seem a perfect fit for me. You certainly do seem to know who will suit best. Considering what a fussy and different person I am that is some achievement.

Today Lorraine even manage to unblock an area on my shoulder for a while that had been like it for over 2 years. You cannot imagine what this sort of thing means to me at this stage in my life.

Oh there I go, enough of that.

Thank you.

Mrs G, Client - Kinver

I called on "Home Instead" when my Husband and I needed some support. As I was recovering from an operation I was not able to help him as much as previously. They were with me when he needed to get to hospital and were a great help then.

It's been such a relief to know that assistance is only a phone call away and I would not hesitate to call on them again.

I felt we have had a "trial run" for what may crop up in the future and I know who to call.

Mr M, Clients Son - France

Many thanks to your great team for doing such a great job.

Mrs C, Client - Bewdley

Many thanks for the recent care provisions 1-4 Sept 2015, with Sally. What a lovely lady! An excellent, capable and compassionate carer, I couldn't ask for better - and all delivered with such good humour. We have laughed so much! Along with Vicki, I am more than pleased to have Sally care for me during upcoming holidays for the forseeable future. Thank you.

Mrs M, Clients Daughter - Coventry

Mum and CLIENT are very happy with the care that Tara provides and have built a good rapport with her. We really appreciate the quick response when the visits were increased.

Mrs C, Client - Bewdley

I couldn't be more pleased with your services - very big thank you for your help.

Dr T, Clients POA - Kinver

Many thanks for all your kind care you have given CLIENT over the months. She has settled well in High Lodge but continues to say she is going home tomorrow. Kindest Regards.

Ms L & Mrs H, Clients Daughters - Alveley

To you all at Home Instead. Our greatful thanks for your care of our dear Mum (CLIENT). You were there for her during her last days. An extra special thank you to Lisa and Georgie who were with her during her last few days. God bless you all.

Mrs Y, Clients Daughter - Cookley

All CAREGivers are very nice, overall we are really happy.

Ms G, Client - Blakedown

I'm very happy with the service, Jayne is my CAREGiver and we get on well.

Mrs L & Mr S, Clients - Kidderminster

Our visit went very well, I'm quite pleased. Tara worked solid for an hour and even stayed over once she had signed out, to get to know us better. I'm very satifsfied and think Tara did a grand job.

Mrs S - Clients Wife - Stourport on Severn

I'm very happy with the service; Etain and Mark are my regular CAREGivers. They both have different ways of caring for *CLIENT* which is nice. I wish I could have Home Instead Senior Care all the time.

Mrs W, Clients Daughter - Belbroughton

I think my Mum enjoyed the first visit, Lisa was the CAREGiver and she had lots in common with Mummy.

Mr W, Client - Bewdley

Me and Rob get on very well. I was a bit dubious about someone I didn't know coming into my home, but I have been pleasantly suprised.

Dr T, Clients POA - Kinver

Thank you for your kind care

Mr N, Clients Son - London

I would like to thank you both and the excellent carers for everything you have done for us all over the past number of months

Mrs D, Clients Daughter - Chaddesley Corbett

I just wanted to thank you for the kindess and care that your team provided for my Mother in her final weeks. The family were very aware of the personal touches that Carole, Amanda, Sharon and Tina showed to our precious Mother.

Thank you also to both you and Caroline in the speed at which you enabled the care service to be provided. I was also deeply touched to see you there at her funeral. I am most grateful to you.

Mrs W, Clients Wife - Blakedown

I would like to take the opportunity to thank you for your help in 2014. It is extremeley difficult to find the right kind of care for someone like CLIENT, who has always preferred their own company. Home Instead is a good solution.

I never expected that it would become impossible to take CLIENT out in the car or go for walks with him but he still needed the exercise. CLIENT has always found it difficult to make social contact with people. Yet he has found an ideal companion in Rob. I cannot praise Rob's skill highly enough

A heartfelt thanks to you all not only from me but also the rest of our family.

Ms H, Clients Daughter - Australia

Mum had a lovely time with Jayne, it was a great boost to her state of mind. Laura, thank you again for your kindness towards my Mum, I am most grateful.

Mrs E, Clients Daughter - Kidderminster

We are very happy with Jayne - she is so funny. Both my Laura and Adam think she's great as well and you know how judgemental children are ! We leave each a lot of notes and this is helpful. My mum can tell me one thing which I can't always believe, so I can get this verified with Jayne.

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver