The Heart Behind What We Do

What inspired you to become a carer? 

I’ve always been a carer in some way. For over 20 years, I worked in domestic abuse support with Women’s Aid, focusing mainly on emotional support, that’s always been my strength. Physical care wasn’t really part of my role. When I was made redundant as a support worker, I started looking for new opportunities and came across Home Instead. What attracted me was their one-hour minimum visits. I loved that because I’d briefly worked in a nursing home where it was just task after task, with no time to build relationships. At Home Instead, we have the time to connect with clients.

How long have you been with Home Instead and what has kept you here? 

I’ve been with Home Instead for six months now, and the time has flown by. What keeps me here? Honestly, I feel like I’ve found my niche. I’m only two and a half years away from retirement, and this role really suits me and my life. The clients are wonderful, the hours and flexibility suit, and it feels like a nice, steady road toward retirement.

What’s the most rewarding part of being a carer? 

For me, it’s all about caring and making a difference. There’s nothing better than seeing someone’s face light up when you walk through the door. You’re greeted with a smile, sometimes a hug, and over time you really get to know your clients. You build bonds that feel special, sometimes it’s like you’ve known them forever. That connection is what I love most about this job.

What does a typical day look like for you? 

My days aren’t difficult, they’re really quite enjoyable. Most of the time, it’s about companionship, with a little light housework or making a meal now and then. Honestly, it feels more like helping your Mum than doing a job. Many of my clients are around my Mum’s age, and you build that lovely bond where you can chat, share a laugh, and make them feel comfortable. It’s so natural that sometimes it doesn’t even feel like work.

What kind of support or training have you received that has helped you grow? 

Since starting six months ago, I’ve received all the training I need. We began with training in the classroom and a lot of online modules, which I’d done before but needed to refresh for this role. Training is ongoing and provided whenever required, so I feel fully supported and confident in my work.

How does it feel to be part of the Home Instead Family? 

I really do feel like part of a family, both with my clients and my colleagues. My team leader is especially supportive; she checks in regularly and makes sure I’m okay, which I think is fantastic. That level of care and connection makes a big difference.

How has being a carer changed you as a person?

I feel like caring has always been part of who I am, it’s in my nature. I’ve always been the person who steps in to help, whether it’s someone on the street or a client in need. This role has allowed me to keep evolving as a carer, because every new client brings a new experience and a chance to grow. Caring isn’t just what I do, it’s who I am.

What would you say to someone thinking of becoming a carer? 

I’d say this is a wonderful job for the right person, but it really does have to be the right person. Caring isn’t something you can learn; you have to genuinely care to be a carer, 100%.

If you could describe your job in one word, what would it be and why? 

Fulfilling is the word that I would use.