The Heart Behind What We Do

What inspired you to become a carer? 

Before becoming a carer, I served as a police officer for 30 years. My decision to move into care was deeply personal, my Dad had Alzheimer’s, and the care he received was very basic. I also have a sister with learning difficulties who experienced poor care, even financial abuse from a carer. I decided that when I retired, instead of just complaining about the system, I would step in and do the job myself, to the standard I believe it should be done. And that’s exactly what I’ve done.

How long have you been with Home instead and what has kept you here? 

I’ve been with the company since February, and I’ve stayed because they’re incredibly supportive of staff and truly client-focused. They take the time to match carers with clients based on personality and needs, which makes the experience better for everyone.

And what’s the most rewarding part of being a carer? 

Making someone smile.

What does a typical day look like for you? 

On a typical day, I’ll visit four or five clients. In the mornings, I might help someone get up, washed, dressed, and have breakfast, then spend time chatting about their day before moving on to the next client. Later, I’ll prepare lunch or provide companionship. For many of these clients, I might be the only person they see all day, so I make sure to arrive with a smile, stay positive, listen, and give them my full attention, because that’s what they deserve.

And what kind of support or training have you received that has helped you grow? 

Before starting, I had no formal care experience apart from helping my Dad and sister. From day one, Home Instead provided excellent training. We had a thorough induction, including practical sessions with ‘Betty’ the training dummy for moving and handling. No question was ever too small, every query was answered. And throughout my time here, any additional training needed has been arranged quickly and without fuss, which makes me feel fully supported.

How does it feel to be part of the Home Instead family. 

It’s fantastic, it really feels like a family. We all look out for each other and make sure everyone’s happy. Care work can be lonely because you’re often out on your own, so having that support network means a lot. We check in, make sure everyone is safe, healthy, and if anyone needs anything, we’re there for them.

How has being a carer changed you as a person? 

This job has really made me realise that people matter. So many individuals are forgotten, life moves on, but they don’t. There are countless people isolated in their homes with no one to talk to, and that loneliness can have a huge impact on their health. Sometimes, all it takes is a little time and attention, being present in someone’s life, helping with something small, to make a real difference.

What would you say to someone thinking of becoming a carer? 

Give it a try, it’s such a rewarding job. It’s really just like looking after your Mum, Dad, or another family member. Nothing is ever too much trouble, and our goal is simple: to make our clients happy.

If you could describe your job in one word, what would it be and why? 

Rewarding.