Home Instead Expands Coverage and Celebrates Resilience and Recognition in a Landmark Year
Home Instead expanded services, maintained excellence despite challenges, and plans a July charity event.
London, UK – May 2025 – Home Instead, the family-led home care provider known for its outstanding standards of care, has announced the expansion of its coverage for the 2024–2025 period to now include Greenwich & Bexley, Lewisham & Southwark, and Shoreham & Petts Wood. This follows what the organisation describes as its most challenging and transformative year since acquiring its first franchise in 2015.
The expansion marks a significant milestone for the company, which was the first home care provider to achieve an “Outstanding” rating in both the Royal Borough of Greenwich and Bexley—a benchmark of excellence in the sector.
Despite navigating a year defined by adversity, including the sudden and tragic loss of one of its directors, the team remained steadfast in its mission. Home Instead’s care professionals ensured continuity of service, delivering person-centred, safe, and responsive care to clients across all locations.
A Year of Achievement
In the face of challenges, the company has continued to receive industry accolades and national recognition for its commitment to care quality and employee wellbeing:
- Girl Power Team Award – WAGS Awards 2024
The Home Instead team was named the winner in the Women Achieving Greatness in Social Care (WAGS) Awards, recognising their collaborative strength and leadership.
View Full List of Winners - 5 Star Employer Award – WorkBuzz 2024
The award recognises exceptional employee engagement and organisational culture, based on independent staff feedback. - Jay Thapa – Finalist, Star of Social Care Home Care Awards 2025
Celebrating individual excellence in home care.
More on Social Care Stars - Jay Thapa – Finalist, The Dementia In Care Awards
Honouring outstanding contributions to dementia care and innovation. - Highly Commended – Community Wellbeing Award
All three offices were jointly recognised for their holistic approach to improving community wellbeing.
Driving Health, Wellbeing, and Local Impact
Home Instead’s local teams have also deepened their community engagement and internal development initiatives:
- In Greenwich and Bexley, staff collaborated with Bellegrove Nutrition to focus on workplace health. The initiative included free health screenings and resulted in a collective 25kg weight loss, boosting morale and wellbeing.
- In Lewisham and Southwark, the team partnered with a local foodbank, collecting and delivering over 120kg of essential supplies to families in need.
- Volunteers across all offices continued to deliver creative and wellbeing workshops such as candle and jewellery making, along with providing nail care kits for older adults, reinforcing social connection and personal dignity.
- Fraud Prevention Training also remains a core focus, empowering elderly clients with tools to identify and avoid financial scams.
Looking Ahead: Uniformed Services Day 2025
On July 12, Home Instead’s three offices will come together alongside 120 volunteers for the highly anticipated Uniformed Services Day. The highlight: a community-led “Pull 4 Trucks” challenge, raising funds for four local charities, followed by a celebration recognising the power of unity, purpose, and service.
About Home Instead
Home Instead is a leading home care provider offering tailored support to older adults. With a focus on compassionate, responsive, and person-centred care, the organisation continues to raise the bar for quality in the UK’s social care sector.