Reviews

The Home Instead Team have been absolutely fantastic with my mother in law. The carers have been very professional and consistent, my mother in law has made great connections with them and truly looks forward to their visits.
The office staff are also very responsive.

They also provide support with nail care which is very helpful.

M M (Daughter-in-law of Client)

We used Home Instead to help my husband get out of the house a couple of times a week after an illness. The carers he had were supportive and professional and did their best to help him get back to his normal life.

L B (Wife of Client)

I found the Home Instead staff to be very caring and efficient in assessing and putting in place a care package for my friend Peter. They carefully explained everything and introduced the care staff to him before their visits started.

Graham B (Friend of Client)

From the start the agency staff were helpful and professional. My friend was unsure he needed assistance and was reluctant however the Staff member was very professional when doing the assessment and explained everything and what services were on offer. She took time to get to know my Elderly friend and this was appreciated. Unfortunately he only had Care package and staff come in for a short time because he went to hospital and then a Care Home. I wouldn’t hesitate to recommend my Local agency (Enfield).

J N (Friend of Client)

Home Instead staff and care services were excellent, and would recommend them to anyone who needs assistance. The staff were very professional, always on time and were interactively engaged. Management was responsive and effective too.

Mitaire O (Power of Attorney of Client)

My nan was very well taken care of at Home Instead Enfield. They put her needs first with comforting her, doing her nails, brushing her hair, sitting, feeding, cleaning and waiting for her to fall asleep. I would recommend them to anybody and use them again if I need to. Thank you so much.

A F (Granddaughter of Client)

Smiling elderly woman sitting and holding hands with a person in a green shirt. - Home Instead

We have had a lovely experience with Home Instead Enfield. Thank you to the whole team for taking such good care of my father-in-law. The carers are lovely, great communication and the whole process has taken a lot extra stress off knowing he has the team checking on him throughout the day.

Home Instead carers provided great support to our mother during a difficult time for her. We are grateful as family that they were there for her and also appreciated the flexibility which their office colleagues provided when her scheduling needed it.

Nigel W (Son of Client)

I can’t fault the care and attention my gran received. The office was helpful in queries and the carers were very attentive to my grans needs. They helped with putting on cream, washing, helping her sleep. I would use them again.

A A (Granddaughter of Client)

All carers are very kind and look after our mum well. Her favourite is Ayten. She looks forward to them coming.

Review from T B (Daughter of Client)

Elderly woman writing on a calendar at a table with a smiling younger woman beside her. - Home Instead

My dad came home from hospital after being treated for colitis and needed quite a bit of support in those first few weeks. He’s always been very independent and was nervous about people helping him so closely, especially with personal care.

The carers from Home Instead (Enfield) were brilliant with

this. They didn’t push him into anything, they took things at his pace and explained what they were doing so he felt more in control. Over time he became a lot more comfortable and even looked forward to their visits, which we honestly didn’t think would happen.

They’ve been reliable, respectful and patient. The communication with us as a family has also been very good, so I always felt reassured knowing how he was doing day to day.

I honestly cannot thank the team enough for the difference they’ve made to Dad’s recovery and to our peace of mind. We would HIGHLY recommend Home Instead to anyone in a similar situation – 5/5 service from start to finish.
– Daughter of a client

An elderly woman smiles and laughs whilst sitting at a table and talking with another person. - Home Instead

In November 2021 my mother-in-law had major surgery due to a ruptured bowel and was discharged with a non-reversible Stoma which at the age of 88 was very scary and stressful. She was discharged without a care package in place but thanks to my daughter having worked for Home Instead at a different branch,

she sprung in to action and the next thing we knew the manager from the Enfield branch appeared with an experienced carer.

On the 1st July 2025 my father-in-law was discharged from hospital with talk of a care package but I had already contacted Home Instead to check availability and I was extremely pleased and encouraged to be able to talk to the same manager and office person. I also found out the same carers who so brilliantly got mum back on her feet, with the confidence to be independent, were still part of the Home Instead family in Enfield. Dad is already getting stronger with their dedicated care and attention to little details.
All their carers are amazing 🙂

Corinne D (Daughter-in-law of Client)

Smiling woman helps elderly man use a tablet at a table with coffee and pastries. - Home Instead

I cannot thank the team at Home Instead Enfield enough. I had a stroke 2 weeks ago, and they have been incredible in helping me get back on my feet literally. The carers are extremely well trained and managed to ensure care needs are met. They are all so kind and caring, and their visits are the highlight of my day. I feel safe in their hands, and it is of great comfort to know I can rely on them 100%.

P P (Client)

A younger woman smiles at an older woman in a garden as the older woman holds a puzzle magazine. - Home Instead

The Home Instead Enfield team were fantastic, we were in a very difficult situation and they were able to arrange carers to come in on just one day’s notice. The manager was great, she was sensitive throughout, receptive to the changes we needed as the situation developed, quick to respond to calls and messages, and overall took a huge weight off all our minds. The team who came in were kind and thoughtful, responsive to our friend’s requests and proactive in the care they provided. Thank you so much to everyone who supported during the short time we needed you, I would have been lost without your help.

N W (Friend of Client)

Young man and elderly man laughing together at a table in a bright room with a window. - Home Instead

The carers were fantastic, totally dedicated to their clients and very caring. Nothing was too much trouble. I would definitely recommend Home Instead. They were always cheerful and treated mum with respect.
They would often do shopping for her or accompany her to hospital appointments. They prepared food for her and did all the personal care for her

Rachel B (Daughter of Client)

An older man and a woman sit at a table, smiling and talking in a vintage room with framed photos on the wall. - Home Instead

Home Instead Enfield provided carers for my father at home while he was under palliative care. I cannot speak highly enough of the professionalism, sensitivity and dedication of the whole Home Instead Enfield Team. Care was organised very quickly, transitions between carers were well organised, and carers training as well as care standards were exceptional. The manager who organised the team was truly dedicated, turning up on site the first day of care and was always available to discuss any concerns, or just answer questions we had for reassurance etc. The whole team was very approachable and our experience was made easier by Home Instead Enfield. As a family we were there with my father doing what we could but as we were not professional carers and had no experience of performing caring duties. The care Home Instead Enfield provided helped give us peace of mind that my father was well cared for, and as comfortable as could be. Thank you Home Instead Enfield.

L D (Daughter of Client)

Smiling elderly man with grey hair sits indoors, holding a wooden walking stick, beside a bright window. - Home Instead

Living far away from a frail 93-year-old relative suddenly needing reliable home care, we faced the challenge of having to entrust her day-to-day welfare entirely to a third party. Thankfully, our decision to choose Home Instead for that role proved the right one. Over the 6 years our cousin spent in the agency’s care, the support given was always pro-active and comprehensive. The close relationships her Carers built up with our cousin became invaluable and their kindness and companionship helped sustain her spirits through what would otherwise have been lonely times. The Carers on-line Activity Log, giving instant access to our cousin’s condition and welfare each day, proved invaluable. The dependable care provided by the front-line care staff was matched by the office support team, helpinig us to organise our cousin’s day-to-day needs in terms of groceries, meals, clothing, medications and more. Occasional emergencies, some out-of-hours, were always dealt with really efficiently.

D E (Cousin of Client)

Two women smile at each other as one helps the other out of a parked white car in a residential area. - Home Instead

I can honestly say that from the very first point of contact with the care manager, she made me feel so at ease with her support and knowledge in what care needs we needed for my father. All was arranged so effortlessly. You can feel from the manager and all the office staff and careers that they really are passionate about caring for our loved ones.

All the carers that were appointed to my father’s home were amazing. The manager also arranged to have Greek-speaking carers as my parents couldn’t communicate well in English.
I would highly recommend Home Instead for all your care needs.

They also arranged to apply for a Blue Badge and I couldn’t believe it arrived within a few weeks.

Tony C (Son of Client)

Smiling elderly man sits at a table, holding hands with a woman opposite him. - Home Instead

Fantastic service. We utilised Home Instead’s service for over two years. From initial contact to the end the carers and staff were exemplary. They all went above and beyond to ensure our elderly aunt was well tended and cared for in very difficult circumstances. Thank you to you all. Your care has been very much appreciated.

N C (Niece of Client)

Smiling elderly woman sitting at a table with papers; a person stands in the kitchen background. - Home Instead