Passing CQC inspection with flying colours, Home Instead Telford, Newport & Bridgnorth

Jason and Jenny are immensely proud of the entire team following the recent inspection by CQC. A number of standards were looked at including:

Respecting and involving people who use services

Care and welfare of people who use services

Safeguarding people who use services from abuse

Requirements relating to workers

Assessing and monitoring the quality of service provision,

and we are please to say that we 'met the standard' on all counts, which is the highest approval rating possible from CQC. After the inspector had visited our offices she then contacted a number of clients and CAREGivers for their viewpoints, some of which are included below:

'They have made my life more comfortable.'

'We have a very good relationship with our carers. I have nothing but praise for them.'

'I would contact the office if I had any concerns. however there has been no need. We are very pleased with the service.'

'The office have a very good process in place. I had consultation at every stage when they were designing my mother's care package.'

'I cannot praise them enough. I know what the carers have been taught and this gives me peace of mind because we can look after my mother in the same way.'

'I found the information on the website very useful when I was at the preliminary stage of looking for care.'

'My carers are very intuitive they listen and pay attention to what I have to say.'

'I would rate them above and beyond any other care agency.'

'They are brilliant.'

'They write very professional reports so I know exactly how they have cared for my mother in my absence.'

'I rely on the care workers to look after my mother when I need to go out. I completely trust them. Other professional that are involved with their care speak highly of the care workers who support my mother.'

'They are doing a smashing job.'

'My carers all have their heads screwed on. they know what they are doing and are very courteous with it.'

'They have saved my life, and my father thinks the world of them.'

'The management are very thorough.'

'They are super. they have helped me join the dots so my mother gets consistently good care.'

'They are not like other agencies we have used. They always stay the allocated time.'

'I have never had a cause for concern. However I am sure they would be up front and volunteer any issues if things were not quite right. They are very open.'

'The office people are brilliant I have every confidence in them. I have no worries at all leaving my father in their care.'

'I would recommend Home Instead to anybody in situations similar to mine.'

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home