The Herbert Protocol: Supporting Families Living With Dementia in Ealing

Discover how the Herbert Protocol can help keep loved ones with dementia safe in Ealing. A simple form that supports faster action if someone goes missing.

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At Home Instead Ealing, we know how stressful it can be when a loved one living with dementia becomes confused or goes missing. It’s a frightening situation that no family wants to face, but early preparation can make all the difference. 

That’s why we recommend using the Herbert Protocol – a simple, proactive step that can help keep vulnerable individuals safe and speed up emergency response if they ever go missing.

We regularly support families in our community with this process and believe more people in Ealing should know about this important tool.

An older female adult walking while being assisted by her younger female carer

What Is the Herbert Protocol?

The Herbert Protocol is a nationally recognised scheme used by police services across the UK to assist in locating people with dementia or memory loss who may be at risk of going missing. It was named in honour of George Herbert, a veteran with dementia who tragically died while missing from his care home.

The protocol involves filling out a form with essential details about the individual, such as:

– A recent photo

– Medical history and medications

– Daily routines and mobility

– Favourite locations or past workplaces

– Contact information for family or carers

This completed form is kept securely at home or within a care setting, ready to be handed over to emergency services in the event the person goes missing.

Why the Protocol Matters

Every minute counts when a person with dementia goes missing. Searching without clear information delays the process and increases risk, especially if the person is without their medication, proper clothing, or means of communication.

Having a Herbert Protocol form ready means:

– The police can begin their search immediately, with accurate information.

– Families and carers avoid panic during an already stressful situation.

– The individual has a much better chance of being found quickly and safely.

It’s a simple but powerful safeguard and one that could save a life.

How We Support Families in Ealing

At Home Instead Ealing, we often guide families through completing the Herbert Protocol form, especially when supporting new clients who may be at risk of wandering. We help gather the information, ensure it’s up to date, and talk through storage and access options.

This is part of our wider approach to dementia care, balancing practical steps with compassion and person-centred support. We also share resources with local networks, helping to spread awareness about this vital tool within our community.

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What’s Included in the Form?

The Herbert Protocol form captures key information such as:

– Full name, age, and current photo

– Usual routine, mobility needs, and communication style

– Likely destinations (e.g. shops, parks, past homes)

– Medical conditions and required medications

– Emergency contact details

– Triggers or behaviours to be aware of

It can be filled in by a relative, carer, or care professional and should be reviewed regularly, especially if care needs or routines change.

Where to Get the Form

The Herbert Protocol form is available for free and can be downloaded online. Useful links include:

Local police service

Dementia UK – Herbert Protocol Information Page

Herbert Protocol on Age UK

If you’re unsure where to start, our team is happy to point you in the right direction or help complete the form with you.

Peace of Mind Starts With Being Prepared

Caring for someone with dementia comes with many unknowns, but tools like the Herbert Protocol can offer real reassurance. At Home Instead Ealing, we’re here to help families take simple, proactive steps that make a big difference.

If you’d like support with dementia care, safety planning, or completing a Herbert Protocol form for a loved one, please get in touch with our friendly team or give us a call on 020 8574 2008

We’re here to help you every step of the way.

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