Clients tell us our care is highly recommended

Our annual survey of clients has once again given us great reviews directly from our clients.

The survey showed that 91% of clients would be likely or very likely to recommend Home Instead.

100% of clients said about Home Instead:

• they feel safe when their Care Professional visits;
• their Care Professional always arrives on time;
• they find the Home Instead team compassionate and well mannered;
• they ensure my safety and well being.

“It’s fantastic to get this feedback from our clients” says Care Manager, Judith Ayre “we value the feedback so that we know what we are doing well and to ensure we know about any areas that we can do even better.”

“For our office team and Care Professionals it’s all about providing the best possible care and support for our clients and their families.”

Here are some of the incredible comments we have received from clients and their families recently on homecare.co.uk …………….. we are so proud to be able to make such a difference to peoples lives:

• “Home Instead provided exactly the care and support we needed during the final weeks of mam’s life. The manager was excellent: caring, responsive and very professional. We had a smile, a devoted team of carers who provided exceptional care in difficult circumstances. What was very important to us was that it was always the same small group of staff with whom we could build a close and trusting relationship. Their dedication was outstanding. The manager set the standard, and the staff team showed compassion and a desire to do the very best they could in caring for our mother. We could not have asked for more.”
• “I have only been with this provider for a month but I am very pleased that I chose them. I have been allocated two carers who are professional and caring, with lovely personalities. On their first visit they were introduced to me by the manager, which was very helpful. Every visit starts at exactly the time I requested, which is very important to me. This consistency of both carers and visit times is a great support to me.”
• “My sister had care from Home Instead for over 3 years before going into residential care recently. The care was always first class, with the same care professional for most of that time. She continued to support my sister over the transition period from living at home to settling into residential care. The office team were always extremely helpful, supporting the family as a whole, not just the client, and responding quickly to any issues that arose. Wouldn’t hesitate to recommend.”
• “My mum was reluctant to accept help from a care professional, but after careful introduction with the care manager of Home Instead, she is very happy. The care professional has been matched carefully to my mum’s needs, personality and even grew up in the area where my mum lives, so they have a lot in common and have become friends very quickly. The care professional is very efficient and happy to do whatever she is asked to do. We have just had a review of the service provision after only two months, and great care is taken to make sure mum’s care plan continues to meet her needs.”

Notes:

1. The result are from an annual survey carried out independently by WorkBuzz.
2. At Home Instead we provide bespoke care at home with a range of services to support those wanting to maintain their independence at home. Our home care can include companionship, home help and/or personal care. We provide an exceptional service – our visits are a minimum of 1 hour and so there are no rushed visits – our trained care professionals are matched with you, so you always know who is visiting – and we carry out regular observations and reviews to ensure you are always receiving the support you want and need.If you would like more information or to arrange a consultation for your and/or a loved one please call our office on 01325 467833.
3. We are currently recruiting to grow our team of great Care Professionals. Would you like to help people to live a fulfilled life in the home they love, supporting them at times of day to suit the clients wants and needs and building relationships that make a difference to their lives? No experience necessary – full training provided. If you are interested in finding out more please call our Recruiter, Penny, on 01325 467833.