Every year Home Instead Senior Care commissions an independent survey of clients and employees.

In 2019 some of the key findings from the survey of our clients, CAREGivers and office staff in Brighton, Hove and Shoreham include:

100% of our employees say they would recommend Home Instead Senior Care services

100% of our clients would recommend Home Instead Senior Care

You can access more key findings on our News and Events page.

The team at Home Instead Senior Care Brighton, Hove and Shoreham are delighted with the survey feedback. However, we will continue to work hard at maintaining and, where possible, further improving the quality of the care services we provide to older people in Brighton, Hove and Shoreham.

If you have any questions about the survey, or any of the recommendations below, please contact us on 01273 284090 and we will happy to discuss with you. Please also read this selection of survey comments and testimonials:

We are so relieved that we discovered Home Instead… the service is a lifeline for him. The feedback we get from Liz and her team regards Dad is incredibly professional and informative. We chat about Dad's needs so care can be focussed and his mental state has drastically improved thanks to the team of caregivers that look after him. Thanks to everyone who looks after my Dad, we are so grateful for all your hard work, especially during this virus. You are all amazing! :) ’’

Susan Stanway

"This is a brilliant Caregiving firm! Intelligent, pro-active and genuinely caring people, matched to our needs by an extremely professional director."

Dr Lin Golding

"I cannot thank Liz and her whole team enough for the kindness and support - verbally, by email and in person - which they have all given to my aunt and me. This is especially important because she is becoming increasingly difficult as her Alzheimer's progresses - but all staff remain positive and use their initiative and common sense coupled with oodles of patience, humility, kindness, respect and dignity. We are both most appreciative to have found such an excellent service."

Client's daughter

"I must tell you that my mum is enjoying her visits - and told me the other day she couldn't rate the service highly enough!"

Pat Bradley

"We have no hesitation recommending Home Instead to anyone needing help to make life easier." 

Irene Hart

Professional organisation and brilliant career.

Ann Hancock

"I was very pleased with the care given. All the carers being very attentive nothing was too much trouble."

Client's son

"We would like to thank you for arranging B's care over the past couple of weeks. The quality of the care, and the friendliness of the carers, has been superb. It was very helpful to all of us during a rather uncertain time."


"The service, especially Liz, was exceptional, Especially to assist so quickly and efficiently."

Mr G

"I would like to say that before we met the thought of having to have some one to supervise and help me getting up, showering and dressing was very daunting. With help from my family, who pointed out that by doing so would relieve them both of their worry and anxiety that another fall might occur, as well as making it so much easier for me, won the day. It was one of the best decisions that I have ever made. It was not without some trepidation that I awaited xxxxxx`s first visit but within a few minutes concern etc had been dissipated by a charming lady who very quickly put me at my ease. I shall now miss very much her cheerful presence and our early companionship."

John Gee

"I have to tell you guys the Gee family is so happy we found Home Instead, you guys rock!"

Winifred Craven

"I am not only willing to provide a testimonial but would like to express how grateful i am that Home Instead Senior Care is available. Keep up the good work. It is the friendly approach that is so preferable to the usual business manner."

Julia Fountain

"Mum was initially reluctant to have 'strangers' coming into her home. Every contact I (and Mum) have had with the staff has been so positive. The carers are well matched to mum and do a fantastic job. Mum is very happy with the service she receives and I feel as though a huge weight has been lifted as I am no longer the only person Mum sees regularly. Having Home Instead care makes me feel that mum can continue living alone. I cannot recommend them highly enough!"

Gill Perry

"Home Instead have sensitively provided care for my mother, who has Alzheimers, by matching her needs and interests
carefully to the caregiver. We are very impressed with the service overall. Thank you."

Jo Taylor

"Like most people, we found ourselves searching for carers after a tragic set of events. I felt I was fumbling in the dark with a new set of circumstances and an ignorance of the care industry. However, as soon as I discovered Home Instead the stress and worry was gone. From our very first conversation I felt a weight had been lifted from my shoulders. They were reassuring efficient, kind informative and understanding. They listened to us, and from there formed the perfect, bespoke care package. I would highly recommend them, as would my father. thank you."

What our other clients are saying...

“As always, Home Instead are doing a fantastic job. I wish that other care agencies……used the same philosophy and care that Home Instead is based on then so many other frail and vulnerable people would be able to benefit from appropriate care and consideration that they all deserve…..If I had the money I would have only used your services for all her care needs.”

“We continue to be very impressed with your carers.”

"Everyone my aunt met and or had dealings with were kind, friendly abd helpful. Nothing was too much trouble."

“I am so pleased I found your company on the internet and had the sense to see that your company ethos was just what she needed.” 

“Thank you all so very much for your wonderful caring service that you have given Mum. I truly believe that if it wasn’t for all of you my Mum would not be still at home. Your visits keep her going and mean so much to her.”

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver