Home Help & Housekeeping in Bath and West Wiltshire

One of our clients in Bath was so pleased to receive an extra visitor during bring you pet to work week; She has always had dogs but sadly due to her decline in health she is no longer able to have her own pets. So she was over the moon that we could achieve this for her.

Val was really pleased to be back in the water and told me she felt totally comfortable and safe with Simone there. I never thought we would get Val swimming again as I am no swimmer even though it has been one of Val’s favourite activities. I asked her for a quote about it all and she just said it was ‘lovely, lovely, lovely’. So, I think that sums it up.

When asked what the companionship visits mean to Maria, she said. I sit and wait looking out the window for Julia. She is never late and when I see her car I go to open the door. The visits are fantastic and they brighten up my whole day.

Thank you for your personal support, Lisa.  You have helped us both enormously in making the difficult decision to move to residential care for dad and I am really grateful for your honest appraisal of dad’s needs – it’s hard when you’re in the middle of it, and professional input from someone who knows your relative well is incredibly helpful.  I am also immensely thankful for the support of everyone in your team when dad fell or needed emergency services, especially when staff took dad to hospital or waited for me to get over to Corsham.

My mum (and my siblings and me) were absolutely satisfied with the care and support received from Home Instead. From the initial contact right through to meeting the Care Professionals, we were delivered a professional, thorough, and thoughtful service. They really went the extra mile to try and meet our needs. The Care Professionals were very well-matched with Mum, she enjoyed their visits and struck up a real friendship with them.  This gave us confidence and security very much needed when a family member becomes vulnerable and home alone.

Home Instead have been looking after my mother in Wiltshire for seven years. They were able to keep her safe in her own home for much longer than otherwise could.
They were a huge support to me when my mother had a terrible fall at home.

Mum’s Care Professionals were outstanding, and she viewed them as friends. Always attentive to her wishes and needs and well matched to Mum’s character. Mum didn’t like changes and the service and care was very consistent. Thank you.

Home Instead offers a brilliant service provided by highly professional, friendly, and understanding staff. They have made everything so much easier, not just for my mother, but for the whole family. Thank you!

We have been so impressed by your carers – they are efficient, punctual and kind and your company has never let us down.  They are also carers in the true sense, not just fulfilling a role but interacting with Iain and the rest of the family, as individuals who are going through a difficult time.  Please pass on our gratitude to all of them – and also many thanks to managers who pitched in when needed.

We wish your company all the best for the future and would not hesitate to recommend you to others in a similar position.

The flexibility, responsiveness and initiative shown by the supervisors and carers at Home Instead has been excellent.

Communication has been strong, using the portal online, regular emails, and phone calls for more urgent issues.

Where problems have arisen, the team have swung into action to find solutions, visiting the pharmacy, visiting my mum in hospital, picking up shopping, and booking hair or medical appointments.

Each carer to visit my mum has been personally introduced, is friendly and really takes time to get to know her. I couldn’t ask for more. The companionship visits and shopping trips have been particularly valuable, massively enhancing my mum’s quality of life.

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Inevitably, for such a quality service, demand is high, and scheduling calls for specific times isn’t always easy. But the managers have gone above and beyond to do their best to accommodate, and by communicating so well, we have always been able to find a solution. Huge thanks to all the team.

From the moment I made the first phone call to Home Instead I knew things would be good. They focused immediately on Mum, asking me to tell them about her rather than telling me about cost and availability. Mum felt very comfortable with everything straight away and didn’t have the anxiety that I had anticipated. The carers are amazing. They have done so much more than I ever expected they would. They are never rushed. I thought it was a cliche when people say that their carers are like friends but Mum is so comfortable with them that I understand what people mean by this now. It has helped me enormously particularly as I don’t have to do all the household jobs myself anymore.

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The supervisors are in regular contact to make sure all is well. We were planning to go away for a night and we had to make sure we fitted it around the carers as Mum didn’t want it cancel them! It has been life changing for Mum and me and we are so grateful to Home Instead for their care and efficiency